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“Long story short ended up here because I had purchased a phone at the Tacoma location they did not help at all except for one guy Jerald he was trying his best to help. (I left a review for the Tacoma location if you want to know more) when we got there Michael greeted us and ask what we needed help with mentioned to him the problems we had with the phone and what had happened at the Tacoma location. He inspected the phone and said that the problem we had with the phone was not normal for it having a new battery (it would shut down at 20%) and he offered us a exchange for a similar phone and said that the new phone also had warranty and if we had any problems with it to go back and he would gladly help us! I highly recommend the phone guys especially the Puyallup location Michael is awesome friendly and very knowledgeable!”
“I want to start this review by saying, I am not one who gives good reviews... the way I see it, if the service was good, no need to review it. But the last two visits to this store made me rethink that policy. Taryn was absolutely fantastic. Taryn was able to answer all of my questions and point me in the direction of the galaxy s24 ultra. I love this phone so much it has everything I wanted and more. Taryn also helped me pick out an amazing phone case, liquid screens for the front and back, as well as camera lens covers. All of this was done quickly and efficiently. People like Taryn definitely deserve more than they are being paid(whatever number that may be) and should be utilized in training of more staff. 11/10
If you come to this location, for sure ask for Taryn!”
“Highly recommended. He was able to get my kid’s iPad in for an appointment right away and fixed the issue in a couple hours for the quoted price. Very communicative. Gladly come back with the next thing that breaks.”
“I was pleasantly surprised by the competence, courtesy, attention and quality of work of this shop. I would especially like to mention Krystal, who is a very experienced and courteous worker, capable of performing many tasks at the same time and treating each client with care. She definitely deserves her name and a promotion!”
“I recently set up a new AT&T service for my son who lives in Hawaii. Unfortunately, attempts to resolve some issues through online chat and customer service calls were unsuccessful.
I then visited the store and was greeted by Sean. He immediately started working on resolving our issue and even communicated directly with my son.
Sean provided outstanding service. He was knowledgeable and resolved the problem quickly. I highly recommend this store for any AT&T service needs.”
“Jessica did a great job today. I needed to get a new phone and had come in a few times previously, but those days were either too busy or too close to closing. Jessica managed to help me even though it was busy and I was out of there quick and easy! Very thankful for her help today.”
“Sydney was who helped me and she was amazing customer service was great so friendly helped me for about a hour. If you need anything go to this store they are the best.”
“I had the absolute, greatest experience at this GameStop. Sophie and Tori were helpful and made sure I got exactly what my kids were asking for. I highly recommend this place!”
“The manager, Adonis, gave us her full attention & worked hard with us, trying to fix a problem created by Verizon. She was great to work with & very helpful.”
“The staff here were very helpful and patient with my smart watch issue. They were able to fix a problem that the other store couldn’t and phone support couldn’t ! Then they went above and beyond and helped me cancel some unnecessary charges on my account.”
“I stopped in to upgrade several phones and devices. Akash was the young man that helped us and he made everything super easy and painless. It was probably the best experience I've had at a T-Mobile store and I've been a customer on and off for 8 years (I had a brief move to AT&T due to coverage a few years back... big mistake). Today we upgraded 3 phones and two Apple Watches. It's no surprise.. the devices aren't cheap. Fortunately, we took advantage of some promos and trade-in options. I don't blame the carriers for the cost of devices, I really blame the device manufacturers. Freaking Apple anything is so expensive and while I hate the price, I love the product, and I know what to expect. The entire T-Mobile team was on point this afternoon. Helpful, engaged, and most importantly, HONEST! At no point in time did I feel like they were trying to upsell me or hassle me. I would certainly come back again to work with Akash and the team.”
“Came in today to buy my son a new phone for his birthday. Mani was running the store with a line of people. She was so sweet, so helpful. Not once did she show an ounce of stress with the line of people waiting to be helped, and not once did she stop smiling. We need more people in the world like her. Thanks Mani!”
“Every Metro that I go to I get a different experience. The South Hill Puyallup Metro is by far the best franchise of Metro I've been to. They're honest, fast, friendly and a great experience to work with. Before you buy from Metro I suggest you all different franchises. Get a price quote and you'll notice they're all different. Then call South Hill Metro last. And they'll beat every other quote by far. Try that if you want to say some money.”
“The place is so good so nice successful parking you can park everywhere. The SECURITY is good. I met the guy Jeff is so charming so professional he helped me on time. Definitely visit the store once again if I have any problem well once well located customer care. Good arrangement on the price affair a lot of four self service new technology manager Rich. So nice. Good experience to visit the Store so nice so good. Always clean accessible washrooms they have washrooms customer can access all the time they give you your password and they’ll access it All latest mobilemobile phone there. Not far from main roads accessible over the roads next to FedEx very nice very good. I like the decoration inside and the outside the position of the store it’s so nice accessible and noticeable very nice customer care service you get Your to be helped on timeand leave Happy. There is a machine for social service if you wanna clear your bill, you can clear them on time with no queue they allow walkins so nice so good.”
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“Not a big fan of getting a new phone. But Chris had great customer service and made the transition so easy. He was patient with me and my many questions. I really appreciated the great customer service.”