Macy's is an iconic department store with a wide variety of clothing, shoes, housewares, and gifts. It carries top fashion brands and is described as a beautiful place to shop. Many customers express happiness at having a Macy's location to shop at again. The staff receives praise for being sweet, helpful, and kind, with specific thanks for assistance in finding items. However, some critical reviews note that dresses can be expensive, leading one shopper to prefer another store's prices and clothing. Another reviewer mentions a frustrating search for a specific item online and gives a moderate rating due to a disliked sales tactic before Black Friday. Overall, experiences with the helpful staff are highlighted positively, though opinions on value and pricing vary.