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March 2024 by David F.
This location seems to have turned around from its extremely poor customer service history! I am a senior, and was attempting to get a few 2x12x12 boards down for a project. An Asian employee, older gentleman, came to help me without being asked! Amazing! I was able to get them cut right away too, and at checkout the young lady was far far more personable than the witch I've had to tolerate before ( hopefully she had been let go). Long story short, a very pleasant experience at three different customer contact points (getting heavy lumber down, getting it cut properly, and a very pleasant checkout). Couldn't be happier about this new direction!
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December 2023 by Nayeli Robles
I like to go here because they have a variety of things that you need to fix in your home.
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July 2023 by Olivia H.
Last year I went into Lowes to purchase a Kenmore weed eater. Sales person talked me into a Husqvarna for 3x the price. Touting it is the best on the market. Industrial strength. Great customer service if there ever is a problem. Blah blah and turns out total BS. I purchased for using in a home setting - no where near industrial work. Purchased last summer. Used about 10x. The thing no longer works. Lowes charges $130 just to send to Husqvarna repair as the starting price, diagnostic only. Lowes directed me the Husqvarna 800 number directly to save money. That phone is not managed. Husqvarna number sends customer to the chat. Chat direct me to disassemble myself to conduct repairs and cleaning. Per Husqvarna if I don't have repair experience they directed me to local repair shops at customers expense. What a waste of money!!! Don't buy Husqvarna from Lowes or anyone unless you like throwing out money. Very expensive piece of garbage. Plus I bought the large jug of specialized gas, not cheap, that I now need to dispose of. Plus I purchased extra string, never opened. Additionally I purchased shoulder strap, never opened. Lowes talked me into multiple extras because this brand was supposed to be so long lasting. I was a total sucker for the sales pitch. I am so angry at both Lowes in Puyallup and Husqvarna.
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May 2023 by Nanette A.
Very organized. Nice place to shop for your garden or home needs. Customer service is awesome.
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February 2023 by Danielle G.
Lowes is my favorite spot for gift cards! I can pop in and out quickly. They have a great selection. The cashier Linda F is pretty cool too.
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January 2023 by Michael M.
Long time customer deleting MVP account. I Purchased a Kobalt brand pipe cutter from them, broke on the second use. I assume its just the Kobalt brand thats poor and I will pay the difference for a quality item. When I went to Puyallup customer service they just refused to take it back. I am still astonished. They know its garbage so have fine print at customer service to justify theft. After years of patronage I cannot again give them my hard earned cash if they laugh in my face it. If anyone at the organization has integrity I would love to hear from you. Mike Federal Way Landscape Co.
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December 2022 by Tehina L.
I would rate this location zero stars if given the option. My husband and I are fairly new to the Puyallup community. I am a healthcare worker and he is a hardworking finishing carpenter. This afternoon we visited this store for a few tools needed for our home projects and some fire place cleaner. After searching around and eventually asking for some assistance from an associate, my husband found what he was looking for. In the midst of the search my husband noticed a gentleman following him around the front half of the store possibly pretending to be on the phone. As we proceeded to another section of the store my husband tells me, "see if you're getting these same feelings. I swear this guy is following us around." I too noticed that he kept popping up in different areas that we were in. Now here's where it gets comical! My husband heads out to the garden area and I broke off from him to get a shopping cart. As im walking back in to the store, I see a woman on her cell phone literally SPRINTING toward the garden area. At this moment im wondering what the heck is going on. Did something happen in the store?! I kid you not, this female dips toward the plants that were just inside the garden area and is trying to hide herself like some untrained spy kid. This is when I realize, ok she's watching us too. I meet my husband out in the garden area and low and behold, here comes the guy that initially was following us...still on the phone. At this point I'm pissed. A-these are some creeps that are trying to rob us or B-these are plain clothes security officers. Eventually we head back inside the store to an aisle right inside the garden area doors. AND AGAIN LIKE AN UNTRAINED SPY KID, the guy from earlier walks in right after us looks stunned that we are standing there and we hear him tell whoever he is on the phone with, "I thought you said they were in aisle one?!" This is when I decide to confront him and of course, he plays stupid and tells me, "huh?" And walks away. My husband and I head to checkout and at this point I have a feeling these aren't just some creepers. As we are waiting in line for checkout, the female who went running after my husband earlier, speed walks her way into the employee office at the store front. BINGO, gut feeling on point...these were plain clothes security officers. Now I'm extra pissed, ok so we were just profiled and discriminated against. I track down a manager and bring my concerns up to her and soon after we start chatting a security officer (with identifiable uniform) joins in on the conversation. Of course no apologies were offered and you should've seen their faces when I told them that the female who had been following us walked right in to their employee office. Yeah, caught red handed. My husband and I are both brown skin Polynesians, we have traditional familial Polynesian tattoos and were dressed in winter clothes... like everyone else in the store. I did not have a bag or purse, for crying out loud we asked two store associates for help! So for whatever reason these dimwits decided to make our trip to Lowe's so freakin uncomfortable, we will no longer shop here. I have never felt more disturbed here in Puyallup as I did today at this Lowe's. Whoever put these two idiots in charge of catching criminals should replace them with people who are more proficient at their jobs. I hope no one else ever has to feel like how felt today. Ultimately we spent over 200 at this Lowe's today and I wish we chose to spend our money elsewhere
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October 2022 by Joseph S.
Asked an associate for help with vertical blind cutting 3 times and all he did was stand around talking to another employee. Finally get someone to help me and he has no clue what the hell he is doing and just leaves. This store is filled with incompetent idiots. Left after waiting for 20 mins.
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September 2022 by Wendy W.
The store itself is fine. However, DO NOT have anything delivered by them. Pick it up yourself and if you need installation or haul-way, do it yourself or hire someone trustworthy. My experience: 1. Delivery of washer/dryer: two guys dropped off the units and drove away without installing, even though I had paid for installation. 2. Called Lowe's, and they sent over two other guys to install the washer/dryer, who did an incomplete job installing and then stole my AirPods on the way out. I called Lowe's and they are supposed to be investigating the theft, but I have heard nothing. 3. I bought extra power cords and they were not delivered. Now I have to go back to get a refund. They appear to be hiring bottom-of-the-barrel people to deliver.
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August 2022 by Jessica M.
Giving this Lowe's four start instead of five because always feels like it takes so long to find someone to actually help you when having questions about an item. Out of the handful of times we've came to this location we have encountered helpful workers. Today one definitely stood out. We were in the aisle of deadbolts and had a question regarding key less entry's etc. and we asked a worker passing by for help. Glen was beyond helpful and knowledgeable. He answered all of our questions and helped us pick the right one for us. I loved his amazing customer service. Wish there were more helpful people like him working at locations. Thank you for making our day Glen!
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August 2022 by Mary Jo D.
I wrote a glowing repot for Steve. That was before the nightmare. No delivery in June. No delivery in July of refrigerator. Living 2 months without stove or refrigerator. Countless hours and miles to nail down a delivery. No installation promised by Steve. Took hours to get returns at the end of July. Two times I went in just to talk to Steve and he brushed me off. It took an hour and a half to get returns. I paid over $1,400 on my Lowes card. I was informed that this was my Robles to get money back. Also, this is really bad. They could not close the protection plan $269. So I contacted Assurance on the plan via email. They won't cancel the plan on the phone. Best Buy ordered and delivered both appliances in one week. I still need my money from Lowes to apply to my new Best Buy Appliances.
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July 2022 by Diane F.
I am so unhappy with customer service (non-existent). I had to order a skylight online for delivery to my local store, ordered on June 19 for store delivery July 5. So far no skylight and nobody knows when it will get here. Meanwhile I woke up to a text from my card company flagging the transaction as possible fraud. Why was this not charged before now? Kind of seems like my skylight was never really shipped. I responded to an email from Lowe's regarding updating my payment. I decided to this time bill to my debit and now I have two charges of $356 for the one skylight. It seems the store can't deal with online orders customer assistance. So disappointing and now my roof completion is postponed yet again.
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February 2022 by William G.
Don't order carpet from here. Their installers (probably from the lowest bid) accept the job based on their inspection of the location and then refuse to do the work. I have been waiting two weeks for installation having paid the full amount and still no carpet installation. You may pay more other places but you will at least get your carpet installed.
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February 2022 by Jake M.
I ordered something online. I got a text letting me know my item was ready to pickup. After waiting 15 minutes for them to locate my item they came back and told me it was on the top bay and would be another 20 minutes before they could get to it. They said I could just leave and come back another day and it would definitely be ready for me.
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December 2021 by Robert G.
VETERANS BEWARE: Lowe's offers a 10% veterans discount, which normally, I appreciate. Today, I went in a purchased a 40lb bag of Lilly Miller Moss Killer for their "everyday low price" of $25.48. When I checked out the final bill it was $27.70. Usually, with a 10% discount, the discount basically zeros out the sales tax. So when the final amount went up $2, I stopped to investigate. Sometimes, when an item is on sale or a basic staple (nails, 2x4's, plywood etc. items where the price is so low no one competes) there is no discount offered. I understand this and I accept it for what it is, plus it has been like that forever so I am well versed in the logic. But this weirdness was different. My receipt began by increasing the retail price of the product by $2.50 and then rewarding my service by discounting $2.80 off the new inflated price for a whopping $0.30 savings. Normally, I would have walked out the door with a smile grateful for a $0.30 discount but handing me a receipt that vainly illustrated how Lowes's achieved this ridiculousness intrigued me. In the end, after I spent 20 minutes in the Customer Service line with two clerks who unconvincingly tried to blind to a valid reason only the computer knew, Lowe's made it right. Check your receipts.
