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January 2023 by J ND
I hate the staff here. I can see why they're not doing well at this location.
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September 2022 by Elunico Theone
Just like banks like wells fargo and us bank, keybank is too 3 worst banks in the state of Washington! Doesnt deserve a pretty good one star rating. Trashy, rude, greedy and just gross! Bye
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July 2021 by Eric Buckman
Great Service
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May 2021 by Cassie Morse
The workers have always been super friendly and super helpful... on the phone and in person.. I do have to say I enjoy banking with them greatly!
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May 2020 by Janet Fink
Friendly staff and a welcoming atmosphere!!!
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November 2019 by Lauren S.
If there were zero stars it would be more than appropriate. I am pretty sure the gal that I worked with was the manager. I have never met a more unprofessional and condescending human in my life. Because a) I was in a hurry to open a simple account due to other appointment times and b) I was not in a chipper enough mood for her liking .... she said to me multiple times I should not open an account there. I should have taken her word for it. She wasted 40 minutes of my time while I answered all of the questions that are apparently REQUIRED to open an account. Ex) Do you have a will? Do you have a retirement account? How many credit cards do you have? Do you have a mortgage? Who services your mortgage? How much do you owe on your mortgage. What a s*** show. She continued to preach to me that I need to be in a better mood so we can build our great relationship. I told her my mood and being in a hurry has nothing to do with her and the best thing she could do is to allow me to sign my paperwork so I can finish this process. She folded her hands again and said well Miss Lauren your mood. Omfg lady ... I said you repeating yourself and preaching to me is not helping. She could not help herself and kept going. I grabbed my ID. Told her to shred all my info that I would Never ever ever have an account with them again. #worstserviceever #unprofessional #disgusted
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October 2018 by Jana Cole
The worst bank I've ever been to! Im currently at the bank right now. I've been waiting for an hour and have been completely ignored by every bank teller walking by. They are socializing with each other, ignoring the people waiting to be helped and just completely being unprofessional speaking loudly about the customers personal lives. This bank is the worst I've ever encountered and I strongly suggest you look elsewhere if your looking for a bank that is even remotely decent
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July 2018 by Skip Idler
Poor customer service.... Was really disappointed
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October 2017 by Terra B.
This place is a joke. The tellers do not do there jobs consistantly. I go cash my check last week no problem. This week they want to only give me 100 out of my check and hold the rest for 24 hours. B******** Why is it ok last week ???? A big F U to the Asain guy and all the people i delt with today for doing a shitty job. Someone i. Management neexs to retrain all the tellers. So they do there job correctly every time.
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September 2017 by Craig Reichel
Drive up atm. Short lines and friendly staff.
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September 2016 by Gary F.
I got two great car loans from David Shoults at Key Bank on river road. He answered all my questions and kept me updated every step of the way. I would recommend him and Key bank on river road i. Puyallup to anyone who is looking for a loan.