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May 2024 by Vern Flanery
Call looking for a water heater and I got lectured that they don't sell hot water heaters unless I'm a licensed plumber. As a home builder I guess I'm not allowed to pick up my appliances for my plumber so I guess I'll just make sure my plumbers shop elsewhere. Not to mention it's not like you get any special pricing here it's actually more expensive than most other places.
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March 2024 by Andrew King
My builder told me to go into the showroom to look at faucets, sinks, bathtub etc. So i took a Friday off and my girlfriend and I went to the 57th Ave next to Canyon rd. We walked in a older lady behind the desk was helping another couple. We started looking around and assumed we’d be acknowledged at some point. Well 30 mins later still nothing, no “Hey folks ill be with you shortly or anything” we didn’t want to be rude and butt in so we figured we’d take our business elsewhere. I know our new home needs wont break this company but i have to imagine they’re in business to make money. We spoke to our builder and he said he works with Rosen supply in Tacoma also, so thats who we’ll be working with now. Word of advice for Keller, “Customer Service” acknowledge your customer that keeps your light bill paid and hire people who understand this…
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June 2023 by Roger McColm
Easy location to deliver,quick unload and friendly staff,good experience overall..
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March 2023 by irvin parrett
This was one of the most uncomfortable visits I've made to any supply showroom. The woman made me feel uncomfortable the entire time I was there. She acted like she was paranoid to be in the showroom with me. I am 5'5" and 65 years old. Apparently I could see her computer screen also that she was using where there Apparently were magic wholesale prices she didn't want me to see. She told me to have a seat where I could not see it.What a rude woman.Needless to say I bought my black sink with new garbage disposal and delta iq faucet at Fergusons showroom in Tacoma
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March 2022 by Randy Beatty
Showed up at 3:55 thinking they were open until 4:30 to look at faucets. Doors were locked and the rude lady made her mission to let us know we showed up 5 minutes before they closed and was not real nice about it. Let's just lock the doors before closing. I swear the website said 4:30 AND the door said 4:30 as well. Bought elsewhere. This was approximately 3-4 weeks ago.
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March 2021 by Willy Stang
Showrroom and will call not open to public due to covid. Call from parking lot for service.
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March 2021 by Rick L
Great people and great customer service.
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March 2020 by bramblor
this place used to be a safeway.
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March 2020 by Mariah Moore
From the moment you walk in the front desk ladies attitude was very rude and uptight. We found this place on google and will not return.
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April 2019 by Francette B.
My experience going to Keller Supply Company Plumbing Showroom in Puyallup Wa. 16106 57th Ave East, Puyallup, Wa 98373 Our contractor suggested we go to Keller Showroom to look for a Maax bathtub. Walked in at 10am, there were two ladies behind the counter. Neither one looked up or said anything. So I took the initiative and said "good morning", they did not answer, just looked us up and down as if we were dressed wrong to come into their showroom. Finally the older lady asked if we had an appointment, I said no, we just wanted to come see their Maax tubs. She said we had to have an appointment and she had another appointment at this time, and complained to us that they were 4 minutes late. No one else was shopping the showroom at that time either. I told her we just wanted to walk around and look at their tubs, she said we could not do that without an appointment. She never offered us an appointment either. I don't know if she was scared we were going to steal something or what. The other lady there did not say a word or offer to show us either. So we walked out. Terrible customer service! I was so mad and offended by the lack of customer service. They must not be concerned about business if they treat their customers so badly. First time I have walked into a showroom that I could not wander around and look at the products. So we went to a couple other showrooms and were treated like customers should be with service and appreciation for coming into their showrooms. I will never buy or recommend Keller Supply Company Plumbing Showroom in Puyallup Wa to anyone!. In fact within 3 hours I had told at least 14 people about our experience and recommended they not ever go there. Word of mouth goes far. Not only did they loose out on one remodel of a bathroom, I have another that will be done soon too. Their loss again. No we do not recommend this business. Don't bother!
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March 2019 by Mike Krashin
A challenge to get to but great people! We found exactly what we were looking for and once we shared which contractor we were going with we got fantastic price!
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March 2019 by bill yeamans
Super helpful. Needed a valve for a shower and bam right there it was. Staff was amazing. Went to 4 places when all I needed was to stop here first.
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March 2019 by Austin Lindberg
Horrible customer service!
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March 2019 by Martha Wright
Suzy Fox was terrific, knowledgeable and great guidance. Thank you Suzy!
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March 2019 by Pat Crane
We were sold the wrong item by the person in their showroom. When we called to return it hey said we would receive a full refund. When we arrived they hit us with a 25% restocking fee. Not good.
