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March 2024 by kevin gordon
Jackson Hewitt 3712 9th st Puyallup,WA. Lost our original W-2 & 1099's, after wanting to charge over $600. Zeina Minnick is not very good at self employed Preparation for (rideshare).Took our copies of W-2 and 1099's to another tax preparer saved money on the cost and saved on our tax bill. I'm not say all Jackson Hewitts are bad just this one. Go here at your own risk.
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March 2024 by Stephanie Infante
First year doing taxes in Washington, been with Jackson Hewitt since I started doing my taxes years ago. The woman doing my taxes was grunting and sighing and complaining while doing my taxes it was a bit awkward. I had to do a California return and 1099s she was annoyed by it and she says she’s been doing taxes for years but didn’t seem to understand any of the questions it was asking her so she turned the screen around and had me answer some of the questions I was very confused because I’m not a tax professional that’s her job to know. Then she finished gives me my amount and I was under the impression that she sent them in but she didn’t the next day I get a call asking all kinds of questions and my corrections in my return then I’m told my refund it 2000 lower than what the first person told. So obviously I was upset for being told wrong information and good thing she didn’t send them in because I would’ve had to deal with irs because of her. The Second Lady says they always review before sending in and in all my years with JH that’s never happened. Safe to say I will not be coming back, I’ve been a loyal customer for years even though with all my forms and audit protection I pay almost $900 but this was just really a terrible experience.
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April 2023 by FENE PALOMARES
Lorie is the best! She's a pro!!!
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March 2023 by Diane Doub
Loraine is good at her job and was very helpful. I will highly recommend this place to my friends.
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February 2023 by Donna Garza
Everyone get your taxes done at Jackson Hewett. You will enjoy how they treat you and keep you informed on how to get better refunds in following years. They are great. I will always have my taxes done by Jackson Hewett.
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February 2023 by Teresa Parks
1st time, co-worker recomended on Wed. Walked in Fri, no appt. Loraine was professional and frienldy while she prepared both 2021 & 2022 returns and look forward to working with Loraine again. When ready to file...stop by office.
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January 2023 by Zenina Johnson Minnick
Get your Taxes done with me.
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May 2022 by Jakyeong Santiago
She was very considerate while being overwhelmed, very professional, went little beyond what was necessary!!!! Thank u for all ur help!!! Very helpful
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February 2022 by Jennifer Ferrell
I have been going to Jackson Hewitt for several years. Have always felt confident in their abilities and have enjoyed the tax representative that has helped us. This year the lady was rude, very condescending and seemed in a rush the whole time. She tried to give advise without knowing the full situation. From the minute we sat down, she was just nasty. They even double booked our appointment, had I not gotten there first, we would've had to wait or reschedule. Just an around horrible experience. We will definitely be finding a new place to do our taxes.
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June 2021 by Sharon Merkle
Too expensive. Mine was fairly easy and it should not have cost that much
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March 2021 by Claver Roosevelt
They messed up my tax for 2yrs back to back that's all i can say and I'm not filling my tax with them no more
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February 2021 by Tim Myers
I tried Jackson Hewitt trying to get the loan for part of my taxes. After being told I had to pay the highest fee available in order to do it. I was denied the loan. Now correct me if I’m wrong but I changed banks before the second stimulus checks were being issued meaning we are supposed to file for the second 600 on our taxes is what I was told. Well the lady up their was rude told me I was going to receive a check and would not file it for me. Plus second time I came in after being denied the loan on part of mt check the amount of money I was to receive dropped about half the total was the first time. All around bad experience feel like I got taken to the bank I’m personally struggling because of Covid and can use every cent I have coming and I don’t need anyone in my life who’s not their with me fighting to help me get it. I feel like that wasn’t their they were just trying to get me through to get my money I could have filed online for the work they did and payed 1/10 of the amount of money I paid. Rip off do your self a favor don’t get took like I did and go somewhere else.
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January 2021 by Amber Castaneda
This years experience was another good one. The nice lately i had was very helpful and made sure i understood everything before i left. She was able to get me in early scene i got there a little early. So that made things nice and very helpful. I will be going through them again next year.
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October 2020 by Roxana Bernal
First of all I was supposed to receive a $50 Gift card for referring someone, which I never never received. Second the person who I referred which it was my mom until this day hasn’t received her tax its been six months already and whenever she tries to submit the info on the IRS it say there not tax filed under that information. This place is a joke.
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February 2020 by jonnae flores
This is the first place I've ever gone to get my taxes done by someone else. I normally try to do it by myself through turbo tax but when I filed through this location it made such a huge difference in my refund. Thank you & shout out to Carolyn for her help! She was very kind & very understanding when it came to my millions of questions. I would highly recommend & will definitely return next year!
