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August 2023 by Jacob Aff
Set-up my bank account at this location 5+ years ago. It was a beautiful experience. SO personable. The lady that se-up my account became the area manager and isn’t in this building as much. Big mistake.Spoke to a Manager named Jainee and she proceeded to put blame off on her employees, when in fact EVERYTHING starts at the top. Hey Sweetheart, Jainee, when you try to tell me your employees are giving me wrong information, that’s YOUR fault. You’re the manager. Hello?!!They also won’t let you directly call the branch anymore. Nothing about Heritage Bank is worth staying for anymore. All the benefits that were, are now gone. Thanks to bad Managers that work directly inside that building.At a time where banks should be competing for business, this one decides that it is on the verge of being shutdown. In-turn, Goodbye Jainee.With life already being stressful enough, don’t do yourself the disservice of giving this place your money.
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November 2021 by David K
Don’t go to that bank you won’t be able to pay for rent their daily limits long time on hold no options to move money properly they won’t close your easy if you want to! Who ever manages this banks you need some knowledge! If you do business the worst bank low limits to transfer etc! Go somewhere else if you want to have problems go to this bank
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August 2021 by Sweet P. Insurance
My bank branch closed recently so I started using the East main branch. I have had NOTHING but FANTASTIC service from them. My first contact with this branch was with Savy. She is amazing! Best Customer Service EVER! she is so professional but at the same time she is SO KIND! She puts up with my craziness and never gets irritated with me, which is no easy thing to do. Wherever Savy goes or whatever she does in life, she will excel! Thank you Savy!
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July 2021 by Judy Mckinney
I must give the biggest thanks to Morgan. She has always gone above required service. She has helped more than I could ever say with my Mom's probate account. She has definitely helped to make the probate account bearable.Thank you again and again MorganJudy Mckinney Stapish
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June 2019 by Robert Sears
Heritage bank and particularly this branch are top notch and represent everything a community bank should with their service. Rebecca, Meagan, Brandi, Micah and their other staff provide next level service. All of my business accounts are and will continue to be handled here.
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September 2018 by Kathy Salkeld Bonilla
Best bank I've ever dealt with, top notch customer service and really, really nice people. Thank you!
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May 2018 by John Runland
My experience today of this bank was disgusting. I walked into to collect a check one of my customers had written to me. Instantly after getting to the counter I was tag teamed by two employees about opening an account. I declined. They persisted to talk trash about my bank (BECU) and haggle me about the account. After 5 minutes of this they finally stopped. After choosing to not open account there I was treated differently. The cashier and manager flipped a disgusting amount of attitude and were very disrespectful in their demeanor. This is not a professional bank and definitely not the best place to open an account.
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January 2018 by Gyp Seesoul
Great customer service...this place really defines what a community bank should be. All in all...a great place to and take care if financial needs.
