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August 2024 by Jennifer Ackley
I've unfortunately had several less than stellar experiences at Harnish. However today was a stand out. I spent 1200 on my 50k Maintence (just to be able to keep my "free" oil changes). One of the reasons I scheduled was my left rear tire had a slow leak that I wanted looked at and it was easiest to get everything done at once.
When I came to pick it up I asked about the tire. Due to lack of communication it wasn't looked at even though the pressure was low when I brought it in. No big deal they grabbed someone to go take a look and found a nail that they couldn't fix and told me to take it to a tire shop.
Here's the real problem. I paid for a tire rotation. How is the tire with a nail in it in the same position as when I brought it in. Rather than just apologizing for the mistake they wasted another 30 minutes of my time looking for a leak on one of the other tires, telling me that they of course rotated the tires. They were unable to find anything on any of the other tires but at no point offered to refund the tire rotation fee.
I actually have no problem with a mistake however the way it was handled was very poor. I left there with no confidence that anything I paid for was done. Maybe if this was the 1st round of bad customer service I had experienced there I would be more forgiving and trusting but at this point it is a pattern.
The free oil changes are not worth it. I'll be going to my trusted mechanic from now on.
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August 2024 by Georgia Hartnell
Andy and Kevin are great! Never had such an amazing experience buying a vehicle!
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May 2024 by Chellie Close
Romy hooked me up with my first time EV and I have been over the moon with it. I highly recommend coming to Hamish its worth the drive for the great customer service from everyone we spoke with. the trade in and buying process were enjoyable on a rainy Saturday.
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May 2024 by Brandon Lake
Max and Gio both were great! Friendly, Quick, Efficient, Knowledgeable, and helped through the purchasing and setup process. Both were focused on the getting the most for my trade in and finding any credit they could for a solid and fair deal. Financing was easy and efficient as well.
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April 2024 by Diego Alvarado
Such a great service and amazing people including Preston cox who was so helpful making the process of getting the brand new truck as smooth as possible
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April 2024 by henry easterlin
I want to say that Cameron in the Lube bay helped me yesterday. He was awesome, his attitude was great and he made me feel valued and welcomed. Thank you Cameron!!!
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January 2024 by Rod
Always experience great friendly service with knowledgeable employees
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December 2023 by Mark T. Manning
A huge thank you to Ty, Dean, Chase and the Harnish Chevrolet staff. We initially stopped by to look at a used car we saw on their site, but it had just been listed and wasn’t quite ready to show. Ty worked to ensure we would get basically “first dibs” on it if we wanted to come back the next day. We did, and he had it pulled right up front and ready to show. It ended up not being the right fit, but Ty listened and patiently helped us zero in on everything we were looking for in our next ride. After some pleasant negotiations on final price and features, that perfect vehicle ended up being a 2024 Trax and we love it. Ty, you’re the man and we’ll be back!
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December 2023 by Kathy H.
Will never come back. After buy 3 cars and friends buying some, we get treated like crap and then screeched my truck 2 times in services shop. Worst service ever
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December 2023 by Mark M.
A huge thank you to Ty, Dean, Chase and the Harnish Chevrolet staff. We initially stopped by to look at a used car we saw on their site, but it had just been listed and wasn't quite ready to show. Ty worked to ensure we would get basically "first dibs" on it if we wanted to come back the next day. We did, and he had it pulled right up front and ready to show. It ended up not being the right fit, but Ty listened and patiently helped us zero in on everything we were looking for in our next ride. After some pleasant negotiations on final price and features, that perfect vehicle ended up being a 2024 Trax and we love it. Ty, you're the man and we'll be back!
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November 2023 by Brent Harmor
Great people, great experiences, and great deals!
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September 2023 by Kim Baldwin
Best experience ever with Sean. Thank you for being so personable and understanding. Amanda loves her new to her car! We will be back to see you, Mike and Steve when it's time to upgrade. If you need a vehicle and want to be treated right, go see them.
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September 2023 by Pnwg666n 2.
They have the worst customer service and everything is over priced like all dealerships never had a good experience with them even when it comes to my free oil changes they suck they will schedule you for 11 and takes them 2 hours just to change it call for pricing they make you sit on hold for 20 minutes they should have all that info on the computer on all data
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August 2023 by Todd Clancy
David is an awesome sales person. The experience working with David is what every car purchase should be. Here’s some detail:1. He took the time to understand my personal needs for my next purchase.2. He took time to understand what I wanted to accomplish financially.3. The deal he put together was generous on my trade, provided me the payments I was looking for, and was well structured for how I will be using my car.4. The dealership made the process quick and easy. There was no waiting around. Between test drives to finance I was in and out in about 3 hours.5. They were generous with my trade allowance, beating out multiple other dealer quotes.6. David was attentive to detail and provided me a comprehensive delivery process. I walked away without any questions.This dealership knows how to treat a customer and make the process feel right. I couldn’t be more happy with my new RDX.I wish I’d visited this lot sooner vs. going to the Larson Automotive Group. Hinshaw’s helped right a bad deal I’d received from Audi Tacoma.I’m looking forward to driving my RDX and purchasing another vehicle from David in the future. Let the countdown begin!
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June 2023 by Trina McCoy
Excellent customer service and very patient. Worked with my husband and I to get us a rate we were comfortable with. Max, Noi and Ms Laura were very helpful and knowledgeable and explained everything in detail making our experience great!! We appreciate everything!!
