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October 2023 by Grant T.
Great store, always love coming in. Staff is always super friendly and helpful, have received help multiple times for finding even the smallest items.
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September 2023 by Lisa T.
We needed to buy one item; the hours are until 8pm. I think doors should stay open even 5 minutes until closing but everyone was leaving early. All kinds of people trying to walk up & buy a particular item needed for their project that they are working on. I tried to explain we know exactly what we need just this one item and this older lady was not listening at all even though the doors open and we were already inside.
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July 2023 by Christine G.
Customer service Kudos to Cameron and Mateo for assisting me with my patio table! Friendly and professional!
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July 2023 by Martha B.
My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!
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June 2023 by Maria C.
Always so frustrating here. Can't get help and employees just standing around up front. Every time their website says they have something when you get there NOPE. Can't seem to manage inventory.
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June 2023 by Ron C.
Went to pick up an order and I was third in line. Waited for 20 minutes without any of us being helped. Meanwhile one is on the phone, another looks stressed and is helping no one. The third person was a kid who just looked lost. I cancelled my order while in line and walked out. It was a 40lb item, so now I'm thinking I need to order it every few days, let them haul it to the front of the store, and then cancel it. Let them see what it's like to have their time wasted!!
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June 2023 by Giovanni D.
I was treated like criminal me and my wife will follow through all the store after we spent thousands of thousands of dollars at this Home Depot shame on them I feel discriminateI have to give them one star to post this review, but they deserve 10 negative stars actually 100 negative stars, and that deserve to be sue
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May 2023 by Nanette A.
Home Depot is my 1st stop for my garden or home needs. They usually have everything i need. There's always HD people you can ask. You don't need to look for them. Great place to shop for all your home needs.
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November 2022 by Allana R.
If I could give zero stars I would. I bought a cafe double drawer dishwasher back in august and if you buy this from Home Depot I would recommend that you put it in your self or hire someone else to install it . So the first two guys that attempted to install it I thought they did it correctly until I tried to use it It fell from the counter because they didn't attach it correctly. Then they came back out a week later to only make things worse and broke the top drawer. I called Home Depot they said it was out of stock until November. It's November now and guys called to let me know they are on there way and I asked them if they know how to install double drawer dishwasher they said no. He said he would call supervisor and call me back. I have wasted three days off because they hire people that don't know how to install appliances they sell. I will NEVER BUY A APPLIANCE from Home Depot again.
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October 2022 by Tedi E.
Kimberlin who works in customer service helped us out so much. She was very patient with us and made sure we left with all of our concerns addressed. We felt like she quickly and easily solved our concerns.
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September 2022 by Wesley F.
Went in looking for oil-based exterior primer. The paint guy looked at me like I had 3 heads. So I guess they no longer carry it - unfortunate. That's exactly why Amazon has taken so much of their business. Went home and bought exactly what I was looking for from Amazon.
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August 2022 by Kelly C.
Where do I start? Decided on pergo flooring and install. Estimator came out in March and submitted an estimate within a week. That was the last positive experience. In April, I had received my few bids and opted for HD and their installer. Went into the store to place my order (don't get me started on the number times I tried calling the store to reach the flooring department). While placing the order, the flooring specialist, Adonna, contacted HD corporate, to clarify the estimate. This ordeal took almost 1 1/2 hrs, and then I was upcharged hundreds of dollars on the amended quote (lesser install) not sure why... materials took 4 or so weeks to receive... day of install, no issues with the installers, except they fabbed up some stairs that were supposed to be "Cap A Tread" riser and treads. Apparently, home depot didn't deliver all the treads and they were still sitting in the warehouse. Received a call from Adonna, asking about the treads and if I wanted them fixed to the correct material. I paid for the proper treads, I kind of wanted what I paid for. And I wanted it to match the other stairs. Back and forth between the store and installer. Installer has been out twice, and two months later, it's discovered that the estimator didn't measure the depth of the stairs and these stupid expensive treads do not fit. Between the Installer and myself, we have ordered so much additional material, I may have had enough for the install of a whole new floor. Oh, and they are coming out AGAIN to try to cover over the gaps from the incorrectly measured treads. It has been nothing but a headache. Home Depot needs to get their act together.
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July 2022 by Peter S.
This store sells Ryobi tools that come with warranty but when they break they give you a run around and eventually after several times of trying to turn the item in for repair they finally take it but tell you that you will have to wait 2 months to get the item looked at. This is the worst warranty out there so not buy any Homedepot/Ryobi tools.
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July 2022 by Jenny L.
Not the best place honestly had to go through the entire store trying to find a cart and in the end had to grab one while hunting around in the parking lot. Really crappy store Ngl
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June 2022 by Elke Y Park
If they can't treat customers right then I will not recommend them to anyone.
