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June 2024 by Sandra Lee
Repeatedly, almost without fail, they input my RXs incorrectly EVERY TIME. Then I get a text message that my med will be $450 because my doctor said I needed brand name only. My doctor resends it, despite insisting that she never does that, and I get the same text message. I call and ask them to double check the original script, and I get "Oh yeah! We accidentally clicked the wrong box because it's tiny and easy to do." So, my question is, if you are aware of that, WHY ARENT YOU TAKING 10 SECONDS TO DOUBLE CHECK YOUR WORK?? Now I'm in the throws of Pristiq withdrawal, and have just given up on ever getting my antidepressants again. DO YOU REALIZE THESE ARE MEDICATIONS THAT YOU'RE DEALING WITH?? This incompentacy is NOT okay!
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April 2024 by Skip Holling
The staff are courteous, friendly, and efficient. I've never experienced a problem or unreasonable wait times when using this pharmacy.
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March 2024 by Kelly Smith
Friendly and always has my refills on on time.
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December 2023 by Natasha Robison
Heather, “the one who answers the phone” in the pharmacy, could use some additional training with her customer service skills. I called the pharmacy about an hour and a half prior to arriving to make sure my order was in the process of being filled. The woman I spoke to on the phone advised me that my insurance wasn’t going to cover the script, I let her know I was fine with that and would be paying out of pocket and that I would be there to pick my medication up in about 20 minutes. She stated that it may be a “few minute” wait when I got there. That was totally fine with me. Upon my arrival, I was greeted by Heather, who informed me my prescription wasn’t set to be ready until tomorrow. I said that I had called a hour prior to make sure this wouldn’t happen and her response to me was quite literally the problem I have with this visit. She asked me “Well who did you speak to, because I answer the phone here and I did not talk to you.” I said that I didn’t know who I spoke to, yet I DID speak to someone, who went through my order with me and told me it would be ready in about 15 minutes. She then copped an attitude and said “well we don’t even have that kind of turnaround time so….”. I was furious at this point, so asked if she would like to see my call record on my phone, and asked how long until my order would be ready. She told me that I could “continue yelling”, but it wouldn’t get my order done faster. (By the way, though I was irritated with her comments, I was not yelling.) I asked her a second time when my order would be ready…. 20 minutes later was helped by another pharmacy staff member and was on my way. I will never be back to this pharmacy. I’d rather drive the extra distance to Safeway than to be told I’m lying about a simple phone call. I would have accepted any other response to this frustrating situation and moved on about my day, but the way Heather handled this was absolutely unacceptable.
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October 2023 by Hannah Koz
Understaffed
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August 2023 by Jessica Guzman
I asked about my child's prescription dosage during pickup and the pharmacist, Scottie just told me to read the bottle. How rude and unprofessional of her!
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August 2023 by dream
tried to get rx transferred and had to go back and forth through pharmacies bc fred meyer kept saying they had no record of it even though express scripts had it on file they did. just going to stay with express
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July 2023 by Jane j.
my wife and I witnessed an employee today pushing carts and it appeared. He was extremely overheated and lacking water. do they not let their employees keep water on site when it's extremely hot outside ? You would think a manager or another employee would have supplied water on the parking lot site. Lack of attention by management.
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May 2023 by Crystal D.
The employees were great and helped me shop, we are very happy with the service we got so we must give this place 5 stars.
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March 2023 by Joes Here
DO NOT GO HERE.Vincent ignored a customer with an emergency and then told them that they were wrong for not getting the prescription before the emergency.Their hours are not posted correctly they take a 30 minute lunch that they do not note to google.If you care about your health DO NOT GO HERE.
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March 2023 by Skaldic Goods
Worst Pharmacy ever.Vincent is a terrible pharmacist. He mocks and ridicules customers.VERY RUDE 0/5
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March 2023 by R. R.
Nothing is more frustrating then killing yourself to get to the pharmacy to pick up important meds for a love one n get there right at 1:00 and have the rude pharmicist n employees tell you, we are closed for lunch from 1 to 2. I understand you all have to eat, but, why cant you have just 1 or 2 employees be there during lunch just for picking up meds. Have them take turns taking a different lunch hour. If someone needs Pharmicist counseling, then tell them come back at 2:00 to talk to pharmicist. You are a pharmacy with peoples important meds. Unfortunately, I could not wait so I left without the meds. So frustrating!!!!
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January 2023 by Lauren Anderson
Wasn’t informed about then not accepting Premara as of January and I found out by trying to get my daughters 500.00 outOf pocket medication. Thanks for the lack of communication Fred Meyer Pharmacy .
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January 2023 by Jeff S.
Been shopping at the Puyallup store for 8 years now. Used to be a very friendly store. But I found myself amongst sad faces. There was no eye contact, no smiles. no nods.One employee helped unlock my cart. After the wheels locked up, alarm went off, and all eyes were on myself and daughter. This experience was just sad. Everything about it. No customer service! 3 bags of groceries for $150.. I used self check (there were only 3 registers open with real people) and the place was packed . then having the cart just lock up on us. Being looked at like we did something wrong. But we are to expect nothing less. It's a huge corporation. Making changes, supposedly trying to better the shopping experience, but they got it all wrong.. it's a miserable place to shop!
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December 2022 by Jimmy N.
Whoever works at the gas station,it's been two times in a row I've came here at 345 and a note is on the window saying "be back at 400" so I sit here and wait till 4,then they come back and smoke at the back of the shack while people are waiting in a line for them.unprofessional.I wouldn't even come here unless I had a gift card given to me at Christmas.won't be back
