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February 2024 by Nancy Duncan
They had the shoes I was looking for
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December 2023 by Mark V.
I called ahead, and asked if they sold Washington State Parks Discover Passes. Yes! says the person who answered the phone. So, on a dark and rainy Puyallup night I drove to their store. The first clerk I asked to sell me a pass fumbled around and could not log into a computer. He made an odd, childish sounding call to another clerk. That person came and the two of them would have been comical to watch, if not so sad. After about 5 minutes, clerk 2 called his manager. I had the dubious please of listening to first questions about the computer ( I could tell it was not good news of some type), then a long conversation about sales, socks and things the clerk was to do. It was very clear the customer standing awkwardly in their store was not important. So, after the call, I'd been in the store 10-15 minutes. The clerk addresses me, while looking down and to his left, like he was afraid of me. I had NOT said a single word at this point. He gave a long-winded excuse, this was a known issue, they had submitted tickets, they simply had to call the state and get it fixed. I simply said OK and left to find another store and by my pass. This store needs training and a manager shake up. To not post the computer was broke (so I would not drive there in the first place), to not notify staff, to not care about the customer standing there while they were talking socks and sales.... Everything that is wrong about retail training and service is endemic to this store.
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November 2023 by Marie Mckenzie
An employee with the name of John was very helpful and respectful when I asked him for help.
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November 2023 by Jeni Gates
Attentive, friendly staff. Good variety of wide width shoes.
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November 2023 by Michael Wilson
I returned and exchanged 2 items. Great customer service.
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September 2023 by Nate Firkins
Bought a towable inflatable tube yesterday for my kids. Open it up, aired up and the kids got to use it for 30 minutes or so. And it went flat. Today we tried to return it, they said they won't refund it back on the card we purchased it with, but could have store credit. This was the last one they had available and said I could go to another store to get one, but not able to refund my hard earned money. The tube was $242 out the door. Don't recommend to buy water sport products here. Thanks for taking care of a loyal customer that has shopped your store for 30 years ! You just lost my business!
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July 2023 by Carl Block
They helped us pick out some hiking boots for my wife
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July 2023 by Josh Gomez
Found 2 pairs of running shoes in my size in stock, which is difficult as I wear an 11.5/12 4E wide. Most other sporting goods or shoe stores tell you to go online. Not as large as they used to be, but still packed with lots of things you need at great prices, even some things you don't need but can be fun.
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June 2023 by Danielle “Dromer73” Romer
I found what I wanted right the way. The staff was friendly and helpful. I will shop there again.
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May 2023 by Yukon “Stop The Smoking Gun!” Raphael G. Cornelius
Great staff here, very helpful and made firearm purchase seamless! Highly recommend firearm purchases here!
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May 2023 by Terry Lobben
Cheerful employees helped us find what we were looking for. Had no problem getting a couple of different baseball backpacks down that needed a ladder. Prices were good plus there is always a coupon somewhere to add to your savings.
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May 2023 by Robert Cocroft
I call first to see if they had spike golf shoe studs. They said yes and so I headed out. Come to find out, after Driving out 11 miles. Just to find out that they were not truthful.?
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April 2023 by Michael McBride
No changing room. They were sold out of reasonably priced shirts in the material I was looking for in my size, which is a very common size. Didn't have what I was looking for in shorts, so I had to settle for a alternative that was overpriced to boot. I was left disappointed as I am by most men's clothing sections. Why is it so hard to keep reasonably priced t shirts in common materials and sizes in stock in popular colors? There is always so much garbage that I guarantee has been on the shelves for weeks or month, but no selection in the general day to day things that people want. I don't understand what people who order clothes for the men's section are thinking.
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April 2023 by Russell Perry
It's 10 a.m. on Sunday and they're not open, there's people in there gabbing but still the doors are locked. Must be going out of business
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February 2023 by Zackery Turpin
My man John was on the top of his game. Love that guy. Anytime I go to Big 5 I can count on him. Found my stuff, and found interest in a ton of other stuff. Neat