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March 2024 by Jessica M.
I had a revving problem while driving my 08 chrysler pacifica, looked around and found AAMCO, put my trust that they would figure out what was wrong, my husband showed a small video of the issue to Richard, he seemed to completely shrug it off and us off. We got a call when they were 'done' with the "courtesy check" the paper work estimate that was sent to my email doesn't even state that they test drove it, my husband told Richard he was going to need to test drive it a few times and over 30 mph as the issue isn't always present. Richard told us that we needed a new transmission, ok fine, I thought so that's why I took it to them. We went back to the shop to talk to Richard about the other problems he said it had, alternator, radiator hoses and few noises it was making. He totally brushed us off sent me a link to apply for financing, barely said anything, said it was going to cost $10K to fix all of it. After being met with rudeness we decided to take my truck home, so my husband got in it and attempted to drive it but the battery died, I just put a brand new one in yesterday, then all of a sudden the alternator starts to over heat, again no problems before we took it to them, AND when we we got to a safe place my husband had me turn it off and try and start it there was SOO many new noises that it never made before, I sat and cried because I had trusted these people with my vehicle and got it back in worse condition then it was in when it took it to them. We had to limp it all the way from Puyallup to MY mechanic in yelm to park it for the night, now I have to go buy a new alternator because something got messed up while they were doing their "courtesy check" that it overheated.. never had a problem with it before hand, also had the radiator replaced by my mechanic not 3 days ago and he tried to tell us the hoses were bad and it needed a coolant flush when my mechanic never said anything about them when they replaced the radiator. I'm am very unhappy and now very stressed about how we were treated. He didn't seem to care one bit about my situation or anything just trying to get as much money from us as he could.
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February 2024 by Ryan CM Rekett
My new transmission is working great!! It arrived sooner than expected and the job was done the next day!! Richard is great at the helm there and I definitely have found the elusive quality shop. I will be coming back in the future.Thank you Richard!!???
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February 2024 by Raymond Ahedo
After facing a transmission issue with my truck and receiving an exorbitant quote from the dealership, my search for a reliable and reasonably priced service led me to AAMCO Transmission & Total Care. The need for a trustworthy and efficient repair service was crucial, especially with an upcoming move and a tight deadline to meet.The dealership's quote was staggeringly high, $10K over what my insurance would cover. In my quest for alternatives, I contacted several other shops, only to be met with rudeness and apparent disinterest, especially in dealing with insurance matters. This frustrating experience was in stark contrast to what I encountered at AAMCO.Richard, the head of AAMCO, stood out as a beacon of professionalism and empathy. Unlike other shops that seemed to push their own solutions, Richard was open to using the transmission provided by the insurance company. His down-to-earth demeanor and clear communication about the process were refreshing and reassuring.The effectiveness of Richard's work was evident in the performance of my truck, which now runs better than ever. More impressively, Richard honored the tight timeline I had due to my upcoming move, ensuring the vehicle was ready without any compromise on quality. His commitment to timeliness and excellence was truly commendable.In conclusion, my experience with Richard and AAMCO Transmission & Total Care was exceptional. From customer service to technical expertise, Richard's approach and integrity set a standard that is unmatched within a 100-mile radius. I wholeheartedly recommend Richard and AAMCO for anyone in need of transmission care. They are not just service providers; they are guardian angels in the auto repair world. Thank you, Richard and AAMCO, for your outstanding service and for saving the day!
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February 2024 by Jason F.
Amazing customer service and these guys are just honest and will go above and well beyond for the ability to have you as their customer ??
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January 2024 by David Mohr
I had my transmission replaced in July. The job was completed on time and without hassle. I towed my boat after job from Bonney Lake to the north tip of Vancouver Island and back. No issues. Still running great. Awsome staff. I would recommend without hesitation.
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December 2023 by Helen Jacobsen
I was very satisfied with my repair and the service I received. It was done in a timely matter and my car is better than ever.
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December 2023 by Haley M.
Im a single mom with a 2016 model rig. they quoted me $10k plus to replace my transmission. That is outrageous! I'll be taking me business elsewhere.
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November 2023 by Cole Braasch
First off, Fantastic service from start to finish with this business. The Lakewood location could learn a thing or two from this one. The transmission work was very professional, and functions flawlessly. They got it done in a very good timeframe, and I would highly recommend this shop to anyone that needs things to get done right. My 2007 Pilot has never been happier! Thanks to Richard and his amazing team.
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October 2023 by Kurt Presley
Aamco of puallup is by far the best transmission shop that I have found.the service is professional, the work is quallity, and the price is fair. Rich runs a great shop with experienced workers and I will continues bringing my vehicles to thus shop for all my transmission needs.Service: Transmission
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October 2023 by Craig Onufer
Had my transmission replaced on my f250.I m very happy with the entire process. The truck drives awesome. I highly recommend this shop. Couldn't be happier.Service: Transmission
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September 2023 by Allan B
Just needed a hood and fender blended into current paint on my explorer. The result was excellent and a real value as I had 3 quotes before choosing Aamco. The Puyallup team is great to work with
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September 2023 by Ron Blake
The guys at AAMCO are all fantastic they should be the first place you should call for your transmission needs also they do know more than transmissions so don't be afraid to ask.
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August 2023 by Benaiah Israel
Had my transmission replaced last year on my 2012 Chevy Suburban. It was great working with Richard who helped me tons. So great in fact that I’m taking my truck back there to install a better engine. Thanks guys for taking care of me and my truck.Service: Transmission
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July 2023 by russ scott
They diagnosed my '08 mazda 3. Determined it was the clutch. Richard helped me with the financing. He was short staffed at that time, and got his tech to start on my car. Richard is great to work with. He got my car fixed in a reasonable amount of time. I have a few more things for them to fix on my car. I will bring all my cars to them to work on. Thank you Richard.Service: Transmission
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July 2023 by Patrick Best
Came in for an inspection on recommendation from another auto shop in the area. The team was thorough, professional, and gave relatable advice I would expect from a family friend rather than someone I’d met earlier that morning. 5/5 would return for future work if needed.Service: Transmission
