-
June 2023 by Dana Fox
I have had a storage unit here for at least 7 years now. Manager lives on the property and I have never had a problem with anyone breaking in to my unit. The managers are very nice and easy to work with and I feel like I get a good value for my money. They have lots of different sized units available at reasonable prices. I would recommend this place to anyone in need of storage solutions.
-
January 2023 by Toni Williams
Mindy at Cougar's Closet is absolutely wonderful to work with. She is professional and kind. The storage units are clean and easy to access with a large vehicle, allowing you to park close to the unit.
-
May 2022 by Chris Schwartz
Helped a friend move his stuff out of these units. Very nice units, that look like they have been well maintained.
-
September 2021 by William Barr
Nice little storage facility
-
August 2021 by Reuben Anderson
Missy at Cougar Closet is very pleasant, understanding, and has exceptional customer service. She explained everything in full detail - would recommend.
-
August 2021 by Trista H.
I had a great experience, close to apartment land, great management and communication.
-
June 2021 by Mark Blanchard
Clean storage
-
June 2020 by belal ali
The worst experience ever in storing !Very poor communication they don’t answer phone calls unless you call them more than 20 times!The employee “she”was very rude and very racist I was scammed when I wanted to get the refund for my deposit!Not recommended at all!
-
August 2019 by EnderGaming Productions
The staff are absolutely rude. Tried to put stuff into storage without knowing it closed since they don't have a gate and they told us to get out and that we should know the hours, but we didn't sign the lease my roommate did. If they would have been nicer about it I would rate differently. But unless you really need a place to store your stuff fast, find somewhere else.
-
May 2019 by Nick Camarata
Previous posts have mentioned the poor customer service but the lady I spoke with today was excellent. She gave me a breakdown of all the rates, fees, and options associated with what I was looking for in a storage unit. The only down side is they do not take reservations so for me, at least, this will be more of a last-minute option before heading out for the summer. Decent prices though and again, a great call.
-
December 2018 by Curt L.
We have a very convenient location, within walking distance from WSU. We deliver clean secure storage with a manager living on site. We are working now to include recorded video 24/7. We have business hours of 7am to 9pm but allow after hours for our customers ability to access. Do remember you are being taped. We have just included new managers named Sabestian & Casey. They will be happy to serve your storage needs. To our single adverse opinion with a complaint, I will say, in the 23 years we have owned and operated this site, we have never excluded any deposits unless there were reasons customers had a balance due. It is a state law. Curt L
-
June 2018 by Anna Ingram
Worst customer service ever! The owners of this place definitely don't know how to hire decent employees. When I first started renting here there was a male employee who let the voicemail box get so full you couldnt leave a voicemail, never answered the phone, and would deposit checks months late. And that's if he deposited the money, usually he would try to say you didn't pay. Now there's new employees and their just as bad. I'm being consistently send late fee bills from them stating that I did not pay two months of rent. The first month they said I didn't pay I've already gone in and shown proof that I did, and now their trying to bill me for the month after I moved my stuff out of the unit. Horrible employees and owners. Do not use this storage facility!
-
April 2018 by Nancy D.
Do not use this storage facility unless you never want to see ur security deposit again. I realize sometimes finding storage in a college town is difficult at certain times of the year and that time is soon approaching with classes ending in May. Very difficult to reach anyone by phone and waiting 3 months now for security deposit returned. I'm getting pretty tired of check's in the mail story. Go elsewhere unless this is the only game in town with space!!!!
-
September 2017 by mainmainia
Absolute WORST customer service I've ever experienced. It has taken months to contact the office, and it seems like they have their own convenient hours. If you don't have a huge truck, good luck getting to your storage unit during the winter, because I have never once seen the facility shoveled.
