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August 2024 by Stephen Short
This review is hard to write. I want people to be aware of what to expect when using this shop. You can absolutely expect great work to be done on your vehicle. For reference, my truck's paint was damaged by the sun, and probably some bad waxing by me, and ABSC, across two visits about a year apart, repaired and repainted almost every panel on it. It essentially looks brand new.
The part you can also expect is to receive little-to-no customer service, and for your (quality) work to take twice as long as they tell you it will. On both occasions I used ABSC (again, a year apart, so it wasn't just bad luck) I was given time estimates. Both times, I contacted them when the estimated time was up and was told, only then, when trying to arrange a ride literally that day, that the work on my truck was going to take longer. Twice the estimated time, in fact.
I don't know if this is a problem with the estimate given being too optimistic or the folks working in the shop not meeting deadlines and falling behind, being short-staffed, or what. Mistakes happen. I understand. I've worked in customer service my whole life and it was rarely my fault when something didn't work out for a client. All I know is that I was never told there was any sort of issue or delay. Ever. Nobody ever called me to say, "Hey, this is going to take a little bit longer and I'm really sorry."
The second visit I was told the work would take two weeks, and after two weeks I called them wondering when a good pick-up time was and they said "looks like it will be another two weeks." So that means they were just babysitting my truck while I paid for cabs and bummed rides off friends and family.
If you can be without transportation for a month, or pay for a month of cabs, or aren't bothered by annoying your friends and family for rides to-and-from work, then by all means use ABSC. The body work is good. But you should absolutely figure this hidden expense in to your budget. When I brought these concerns to them, they were apologetic, and happily charged me full price.
As I mentioned, the work done on my truck is great, it just took an eternity and there was never any communication, good or bad. I made every call. I sent every email. Only then was I told the bad news that should have been delivered weeks prior.
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August 2024 by j flip
This shop replaced my windshield that needed a little extra work beyond a basic install. I'm really happy with the experience. Everyone was friendly and the work they did turned out great. Exceptional service, thank you.
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March 2024 by Ethan Klein
Collision repair with a 24/7 on call tow truck for towing, winching, jump starts, auto lockouts, and other roadside assistance. Local company with a good reputation
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February 2024 by Ivan Flores
THE place to go to if you need work done. They give you realistic dates and you can’t beat the service. Any future work I need done will be done here if possible.
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September 2023 by Heather Mabie
Very reasonable towing and great customer service. After dealing with insurance chaos it was a a relief to deal with a super nice person. Highly recommend this towing company.
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August 2023 by Benjamin Swanzey
When my car became disabled, the tow truck driver was super communicative and friendly. They’ve also helped me after a car accident, and their process was fast and easy.
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September 2022 by Hot Honey
Got my estimate the next morning as told. Thanks!
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April 2022 by Alliondra J.
Would rather give them no stars but that is not an option. My headlights went out asked to get it fixed, they replaced the bulbs but did not secure them and or install them properly. Waited a extra week to get my car back after losing a car part (not their fault) but did not communicate with me on the status of my car and would keep pushing the date I was supposed to pick my car up back further and further. Had to get extra work done at the Subaru dealership afterwards. Do better.
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January 2022 by Toni J
Grateful they have service to come jump a dead car battery out in Moscow.
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September 2021 by Deborah Hill
Friendly helpful
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September 2021 by Michael Burkhart
Well these folks at this center totally took care of me and my pickup. They understood how valuable my truck is and that it is made right after being hit and damaged. From the paint, many body parts, tires, and ensuring the frame and all components are still straight and not bent. I was really hard on them to make the paying insurance company did not short change me. I was a bit difficult to them, but never rude. These guys are true professionals and know how to make it right again. They made it happen and made it right. That is priceless and important. I will always now be a customer with them. Thank you all.Services: Body & Trim
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August 2021 by Burton Kearns
I recommend this shop! Jim is great to work with, and everyone here takes great care of your vehicle. My truck needed some paint and repair work done. It was finished after only 2 weeks and looks better than ever before!Services: Painting
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June 2021 by Heather Nygaard
They were super cool. And super helpful. Talk to the manager if you need something taken care of thats important. He is nice, fair and he will genuinely listen to what you have going on and try to work with you to get your car back on the road.
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June 2021 by Sally P.
They are THE BEST!! Kind and honest. I would highly recommend them to everyone!
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June 2021 by Abby J.
These guys got me in last minute and did a great job and every gave me a ride home while they were working on my car!
