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March 2024 by J Todd Larson
I normally dread getting a new phone... this experience was truly magical
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March 2024 by dukenpam
As we’ve come to expect from VERIZON associates, technically competent, knowledgeable service. Professional, amicable, able to explain complex items at an understandable level, friendly and courteous. Always navigate the prices and cost, offering the most benefits and lowest costs.Excellent service. Thank you!
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March 2024 by Lee LeBlanc
Upgraded my phone, Nate answered all my questions and it was a very positive experience.
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February 2024 by Jeffrey Weible
Great store to get a new phone
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February 2024 by Scott Gethers
Best customer service I’ve received at a Verizon store.
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February 2024 by Diane F.
Nate provided excellent customer service and highly knowledgeable.
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February 2024 by Ahlana Lofton
Dani took great care of me and made sure i got the help i needed!! Super super great customer service!!!
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December 2023 by Van
I think the staff did great! No complaints!
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December 2023 by Dana Miles
Great customer service. Thanks again.
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December 2023 by Jesse “Snorlax” Tevault
Customer ser ice and friendliness were top notch. Ya'll had lots of patience helping me with setting up my new phone
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November 2023 by Frank Leach
Great experience with Nate. Nice efficiently set up store and appeared to be well stocked. I walked out with everything I needed! FCL
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September 2023 by Mary Neill
Nathan and Vicki are very knowledgeable and work together very well. Customer service is the best I have experienced in doing cellular service business. Nathan made the whole process easy to understand. A very positive experience!
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September 2023 by Margaret H
My spouse visited the Poulsbo store due to issues with his android phone. Vickie was extremely helpful, knowledgeable, and thorough in troubleshooting the problem. We will definitely visit this location again if needing in person assistance.
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August 2023 by Evan Dobrowski
Went into this Verizon store having an issue with my phone. Nate helped me out and I cannot say enough how great working with him was. I would highly recommend this store particularly working with Nate to anyone. He definitely did more than necessary to help me. I do not usually leave reviews good or bad but his assistance was more than I expected and a better experience interacting with any store associate I have had in years. This 5 star review is 100% because of how helpful Nate was. Go there and work with Nate for your Verizon needs, even if you live in Seattle! The ferry and drive would be worth going to this store in my opinion.
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July 2023 by Eddy Jay
Wow, we have been trying to cancel Verizon for a couple of months and they make it incredibly difficult (especially for older folks). When calling, there is no option to speak with a person about service and if you do push and call back multiple times they will charge you an additional fee - great customer service, huh. My mother was treated very poorly multiple times when trying to cancel her service. I would strongly recommend trying another company that cares about their customers. Why is Verizon targeting elderly people, making billing a challenge - probably for profits and their bottom line.
