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September 2023 by E M.
I do grocery pickup here frequently. The store is nice, the employees seem good, but the pickers are terrible. I am always missing items, and there are some serious issues with quality of the produce. My old Safeway would constantly have someone checking produce, but it seems like at least one thing I buy is rotting the next day, every single week. Its to the point where I feel like I am submitting for a refund weekly. I recently transferred a prescription to the pharmacy there. When I went to pick it up, they substituted it with a medication I cannot have. This was made very clear to them when I transferred the prescription that under no circumstances can this medication be substituted. The pharmacist didn't really seem too bothered by me wasting my time by driving there and standing in line for 30 mins or the fact that the girl who did the transfer put no notes in the system.
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June 2023 by Steven Buechler
PICK A PRICE Safeway!!!! I am sick to death of the pricing schemes at Safeway. They just create bulk sales which, of course, many times just turns into waste when you can't use all the product. I've talked to the managers at both the Poulsbo and Kingston stores. JUST CHARGE US FOR THE SH*T!!! First you have the "regular price" ( i.e. the price NOBODY pays), then you have the Member Price, but wait there's more. Then you have the digital coupon price that you MUST use through your phone and they NEVER FUC*ING WORK. And NOW, in order to get a good price you have to buy in multiples of 2 or 3 or 4 or even more. I don't know why they don't just put a sign on their door announcing, "We Don't Really Want Seniors or Single People to Shop Here". I can't fuc*ING WAIT for the new grocery to open in Kingston. #SafewayPoulsbo #SafewayKingston #Safeway
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April 2023 by Tiffany M.
This is the nicest safeway I've ever been in. Aesthetically it's very pleasing on the inside, clean, lots of sections to it. Even have a lit fireplace to sit at enjoy your lunch. Come shop here for your grocery needs. Lots of selection here.
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April 2023 by Claudia F.
I really love this Safeway, location, employees, meat department etc but they really need to train their baggers. After my shopping experience yesterday I was ready to walk back in the store and show the proof of my disappointment but after I spent 20 minutes in the parking lot sorting thru the baggers mess I was to worn out. I had smashed buns and bread. Bruised and battered ripe pears. The bags were so heavy I had to take a bunch of stuff out just so I could put it in the car. The brown bags tore all over the place. I was told the store was out of plastic. Oh the list goes on and on. I can't always bag my own or go to self serve because I buy to much. It's not rocket science the baggers need training. I was a bagger many moons ago and our manager personally trained us. Shot fake orders to us instructing us on what to put together how heavy to make the bags etc please if someone at the store reads this help me to continue shopping at your store. I really hate Walmart and Central market is to expensive or doesn't have the brands I need.
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March 2023 by Steve B.
Great shopping experience until check out time with a checker if you can find one. Standard procedure is to have not two check out lanes open and back up customers into the isles. Called and discussed with the store manager weeks ago and he acknowledged there should be more checkers working the registers. Shopped there again today and same story with two lanes open and backed up for the wait. Spoke with manager personally and he was supportive but had not corrected the poor service problem. When a store is this poorly managed and they can't keep enough check stands open to keep a flow, it's only a matter of time before customers stop shopping there. To big to fail is the wrong attitude and I'm just one person, but my shoes will shop elsewhere.
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February 2023 by DeMaris S.
We recently purchased a package of four ears of corn, already prepared with butter that looked delicious. However, when I opened the package the next day, I discovered that the corn was mushy and not cleaned at all adequately. I basically had to wash all the seasoning off, so that I could remove the husk and when I started looking at it closely, it was very obviously mushy. I threw it away and am very disappointed.
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January 2022 by Sonny M.
When shopping at this Safeway I was accused by the staff of shoplifting and had to police pull up with backup. They had stopped and frisked me and even after they hadn't found anything on me the woman working there continued to tell the cop that I had something on me and this seemed to make the police officer more aggravated.
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November 2021 by Theresa A.
I love shopping at this store!!! Produce is great, meat department has a large variety and well trained staff.
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November 2021 by Michael R.
Here we go It's a Safeway, like all the other ones I've written about during this trip they are all the same. Of course, this one is larger then the Coos Bay Oregon one. I know you read that review. They have it all from a pharmacy to a bakery to a deli. And wait for it; yes a Starbucks in house. However the butcher station was closed today. I came here on Thanksgiving because I was all prepared for the holidays last week. No last min shopping here :) Overall four stars. It's clean and loaded with everything you need for the household. Now five because the parking lot entrance/exit can be a little tight and they drive some big vehicles here. Now excuse me, time for family. M
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May 2021 by Tracy B.
I love the idea of the curbside pick up but I don't love the quality of the job well done. For example, I ordered 24 oz of mahi mahi and specifically said no substitution. I received 12 oz of ahi tuna. Now I have to go back to the store to get the correct fish. I ordered a New York strip steak which is nowhere to be found. At least I wasn't charged for it so maybe they were out, but I actually was open to substitution for the steak but didn't get one! I believe it was overlooked completely. I order apples with every single order and it's not uncommon to receive some bruised ones. The orders I place are large and I buy organic, so I spend a lot of money for them to do a poor job. When I'm in the store, no one ever asks if I need help. Literally, no one. I'm done, Safeway.
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December 2020 by Tyler W.
The Beautiful Polusbo Safeway Gas Station The Good Things - extremely clean gas station - the pumps were clean, there was no trash on the ground, the trash cans were emptied as they needed to be! - very well lit area, as a person alone at night (especially as a woman) it can be scary stopping to get gas, but the gas station had a lot of light in the area so it felt pretty safe. along with it is in a populated area, the safeway grocery store is right next to it, and there are usually people around! - there are a lot of spaces for you to pull in, it's definitely not crammed at all! and on either side there is a good amount of space to wait in line if need be! - love the gas station attendant at the pump (i provided pictures!) :-) The "Bad" Things - the first pump i pulled into, the keypad sadly did not work. i tried to enter my Safeway number and it simply didn't respond. however i just moved my car one pump over and it worked great! - the "gas mart" (small store near to the pumps) is not open late (i believe it closes around 9) which is a little disappointing however if you urgently need something, the Safeway grocery store is across the parking lot! - I may be incorrect about this, but i believe there isn't a trash can by every pump! and they are placed in strange spots! however this didn't come as an issue at all, and i could be completely wrong! Overall, wonderful gas station! I absolutely love it! And don't forget to use your safeway card to save on gas (I got $1 off per gallon the time before last & $.60 off per gallon the last time!)
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September 2019 by Melanie A.
I called this evening to get information about flowers for a wedding. I was told by whoever answered the phone in the floral department that I'd have to come in for an appointment. I just wanted to have a conversation to get a rough idea for pricing and what they're able to provide before I drive 2 hours away to this Safeway. I was quickly and rudely rush off the phone because she had a customer in front of her. She could have politely asked if she could put me on hold while she helped this customer and I would have said yes and I would have waited. But instead she said she had to let me go because she had someone and I would just have to come in at a scheduled appointment. But she didn't even give time to think of when I could drive 2 hrs to this store. She just listed off when she would be there and to make an appointment and got off. I don't mean to come across negative but if I'm wanting flowers for a wedding and I'm willing to spend several hundred dollars the least you can do is to give me 5 minutes of time and not brush me off the phone very rudely.
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May 2019 by Lee B.
This rating is only for the drive up service. Comparing it to another local pick up service in the area I must say the other service is simply better all around. At both places you have to schedule a time in advance, a one hour window. I selected a 3 o'clock pick up time and by time I checked out which was in within 10 minutes my pick-up time had moved down to 4 PM. When my order was ready I never received a text telling me, however I did find an email in my spam that said my order was ready at 2:16!!! I wish I would've had the option of a text. When I pulled into the pick up parking space I read the instructions for pick up, it said to call the phone number listed on the parking space placard and let them know which parking space I'm in (there are only two parking spaces however neither are numbered) and when I initially called the phone number it rang probably 10 times and I got no answer so I hung up thinking I got the phone number wrong and called back, it rang about five times before someone answered, they replied they would be out soon, they were out within about 5 minutes. I never got a final receipt and typically this wouldn't frustrate me however, at Safeway you can add the "just for you" coupons (different Safeway app!!) and I want to be sure they've applied to my order, in the past they haven't and come to find out later on this day, the ground beef coupon hadn't yet again. I want my $1.20 a pound savings on ground beef, that's expensive these days! At the other store in the area when I pay for a pick up service the final payment online is the price I pay, all coupons and discounts are applied at the time of check out online. I receive a receipt immediately via email and see everything accurately ahead of time. At Safeway you don't always know your correct total in advance. Also, at Safeway the gal never tells you if something was substituted or out, so I get all the way home and I find out something is missing, so then I have to call to determine if they forgot it or they were out of stock! When I shop the other pick up store in the area, customer service couldn't be better, the first thing they do is go over substitutes or out of stock items. Anyway, would I recommend pick up here, no, but will I again, yes, small orders only and ask when I arrive, IS EVERYTHING HERE?
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May 2019 by Johnny Winokur
turn off fireplace for the summer haha
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March 2019 by Lea M.
I have been to this Safeway many times following my poor review of the condition of the ladies bathroom. I am so glad to say that each time I have been here, after my review, the bathrooms have been clean and tidy. The manager contacted myself after I wrote my concern on the Safeway website. She was very very nice and receptive to my concerns. I appreciate that she took this issue seriously and have retrained the staff. Thank you!