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August 2024 by Robin Ikaika
The 5 stars go to Mia in the fish department.
I never bought fish from Poulsbo Petco til Mia took over!
She has cleaned and maintained the tanks at top notch quality, friendly and so knowledgeable.
Definitely an asset to the store.
Another individual is Travis. He’s usually cashiering, but so willing to help on the floor. His demeanor is soft spoken and so kind.
If I could give 10 stars to each of them I would.
Kudos to you both for your smiles and friendly nature.
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July 2024 by Renee Becker
As always at this location in Poulsbo, the customer service is excellent! Genuinely kind employees. I always enjoy my interactions, and leave feeling good.
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July 2024 by Barina H
Sad looking fish, I had to go elsewhere.
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June 2024 by Edith Dom
We take our dogs to the shot clinic here and it is wonderful. They are so kind.
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June 2024 by Jeremy Haubrich
Friendly and knowledgeable staff, good selection, convenient location. They take care of their critters and know how to get first time pet owners set up!
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June 2024 by Aylah Brenner
mostly everything for dogs and cats + more
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June 2024 by Beth B
I mostly use this Petco for all of my dogs needs… I always find the staff to be extremely helpful and knowledgeable.
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May 2024 by Jennifer Morello
It's always great and courteous. I use the pickup option. After work, u breeze in, and you breeze out
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May 2024 by Bob Austin
Sales people are very helpful and knowledgeable.
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May 2024 by StevenO
This is where we get all of our cat food and litter. Store is good, people are helpful and friendly. I took off one star because way too often they are out of our favorite cat food (WholeHearted is an in-house brand, so they have full control of the supply). They are often also out of our favorite cat litter, or have it in smaller (more expensive) bags than the large bags we prefer. But otherwise, we like it and will keep going here.
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May 2024 by Iris Smaus
I'm very satisfied with my most recent purchase (a Jumbo enclosed cat litter box) and the helpfulness and courtesy of the Associates who helpd me.
The only reason I gave it an 8 instead of a 10, is because when I browsed over the cat litter options, I did not see the type I prefer which I am able to purchase at my smaller, local pet shop. Petco should feature more options in cat litter - unless I simply missed something. Over all, Petco is a reliable place to shop. To be completely honest, my closest Petco is in another town, and I always go to my local pet shop first before venturing outward, and only visit Petco if I can't find what I need at my small local pet shop. This takes nothing away from Petco.
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May 2024 by Cathlene Norris
It’s ridiculous, no one can answer the damn phone! But their automated VM says press here to make a grooming appointment for a week out, wait and wait get e mails saying it’s all set can’t wait to see your pet but come to find out by clicking in the make appointment button does not make it in Poulsbo it’s in Seattle. Day of have to cancel because I’m not taking the ferry to Seattle. Start over book an appointment for tomorrow, stupid me answered all the pre check in answers and almost 5pm they call because he had anxiety, allergies (who doesn’t this year) and maybe a heart condition they can’t cut his hair!! UGH!!
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May 2024 by Julia Winkler
Always have what I need at good prices.
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May 2024 by Bob Holt
It’s really sad to see a business go from being good to being really rough. Overflowing trash cans, Random pricing and really poor management and revolving door in the grooming area has forever changed my impression of Petco.
I have switched to superior pets in Poulsbo or Country pet in Kingston or Petsmart in Silverdale. All three of these businesses are significantly better than Petco in Poulsbo.
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April 2024 by Bob H.
This Petco branch has consistently been going downhill for the past five years. From tough traffic to overflowing garbage cans outside, to the crazy pricing increases / decreases, and fluctuations. The lack of consistency has been really tough to watch. It became so bad. I switched brands of dog food and started going to superior foods and they are awesome! Even more discouraging has been the revolving door of pet groomers and the grooming management/app. We've taken our dogs and cats there for years, but no more, If you're looking for good service and great pet food try Superior In Poulsbo or Country Pet in Kingston. If you're looking for great grooming, easy scheduling, and great management try Country Pet in Kingston. Sorry to see how far this location has tanked in Cleanliness, Pricing, and service. Enough is enough.
