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November 2020 by Bethany Reilly
The staff are great, but hours suck and no drive-thru in Poulsbo. Additionally, soooo many issues with their on-line banking.
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October 2020 by Ken Ng
My mother-in-law recently had a stroke. And due to memory loss, she has had difficulty recalling critical information. And furthermore, she has lost her wallet.This credit union is an absolute nightmare to deal with. They have limited abilities to assist us over the phone. First we end up waiting on a phone line for over 10 minutes. Then when we finally get access to a customer service representative, they say they don't have access to send us a replacement card. Just a simple task to replace a lost debit card and they are unable to help us. The customer service rep then routes us to a voicemail box.My wife attempted to setup online access for her mother's account, and with no reason explained, they said that was not an option.What year is this? Absolutely ridiculous. If you want banking access like it is 1980, I guess this is the bank for you.
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September 2020 by Jennifer A
I recently opened an account with Peninsula Credit Union and am I ever sorry I did. I have been to the Poulsbo branch twice in the past week to make a deposit using the ATM machine - both cash and check - and it just doesn't work. And they won't take a deposit at the door either. They insist that the deposits.....including cash.....be left in the night drop which makes it impossible to get a receipt at the time. Terrible system, terrible customer service.
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March 2020 by B G
Not really worth it to join. Wasted my time with a home loan twice. The loan officers don't return calls or emails on a timely manner. Most don't really have the ability to answer questions. i tried to get a personal loan, and they wanted so much information that i just gave up. It was like they just didn't want my business. I closed my savings and moved onto another bank.
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September 2019 by Luke B
Helpful, friendly staff. Excellent banking for our small non-profit organization. Highly recommended!
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September 2019 by kel scott
Rochelle is very rude and unhelpful
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April 2019 by Todd Parker
cool people and great service
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March 2019 by Marsha P.
I am a member of the Port Orchard branch. This is over the top best credit union / bank that I have been a member of. They are always friendly and know my name. They have shown me ways to save money and given great advice as well as great rates.
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January 2019 by Sean B.
I got a auto loan through this credit union due to the low rate they gave me. If I had to do it again, I would gladly take a higher interest rate to go with any other financial institute. They have limited hours of operation: 7am-5pm Monday through Friday. This is not just their bank hours. This is also their customer service and everything else. Paying a loan with them is not convenient. They do not have an automated phone paying service, and you can not pay through their mobile app like you can with pretty much every other modern business in the US. The worst I've dealt with was I was involved in an accident and basically destroyed my truck. I called my insurance company and made arrangements to get the process started to fix or total it out. This credit union called me and left voicemails and gave me three days to respond then issued an order to repossess my truck even though I was up to date on my payments. They claimed they were trying to protect their asset from it being sold at auction by the tow yard(this being after a week). Oddly enough... they sent the truck to my house to get the truck instead of the tow yard where it was. I will never use this credit union again for anything.
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November 2017 by Chris S
I walked in and stood in line while workers talked and avoided eye contact with me. Left and went to another local credit union. Extremely disappointed with my experience at this branch.
