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January 2024 by Joe H.
I've worked with three different people at Kitsap Bank. I could not be more pleased. They are all responsive or more friendly. They each give me confidence in the band.
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December 2023 by dtlars NW
Staff and management has always been courteous and responsive. They were very professional in helping us set guardianship accounts for our daughter.
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December 2023 by Nancy Rathke
Many years with Kitsap bank and service is outstanding
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September 2023 by Chris Weatherill
Do not do business at thus bank I set up an checking account at bank ...I give my driver license to look at for my name twice my name was spelled incorrectly and cause me lose access to my account causing to to close and go to collections while I'm working at sea and put mark on my ciredt for collections ...do not do do business with kitsap bank terrible employees and service are terrible
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August 2023 by Craig Oppie
Tried to open a new account today and was treated very poorly. Teller behind the counter was unfriendly, judgmental and not helpful whatsoever. 4 people behind the counter and not a single one qualified to open a new account?! Was told to wait in the lobby but after waiting for 20 minutes, I gave up. Not recommended.
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June 2022 by Cameron Mandeville
I came into the Poulsbo branch of Kitsap Bank today to get some legal documents signed and notarized. I was assisted by Garrett at the counter and Michelle Shannon who served as the Notary. This was my first visit to the Poulsbo branch office and do most of my business at the Port Orchard branch. Both Garrett and Michelle were SUPER nice and helpful, while also being efficient and professional. I was VERY impressed and pleased with them both and the service I received at the Poulsbo branch of Kitsap Bank today, May 19, 2022. Thank You!!! CLM
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March 2022 by Stacia Crane
Bad experience opening a small business account, bad experience trying to withdrawal cash, bad experience trying to get a notary signature. Customer service is poor and the employees act like you are an inconvenience. The Bainbridge branch is great, if you use Kitsap Bank, it’s worth the extra drive.
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August 2021 by Nanette Heffner
These folks are the best!! We have always had fast, friendly, excellent service. Joy gave us personal and special help today that would likely save us and our family future distress. Adelma gave us warm hugs, happy to be able to serve us indoors once again. This is the kind of banking institution we all need where questions and concerns are addressed locally and directly. Many thanks!
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July 2021 by Alison H.
I have always banked with a credit union, but I switched my business account to Kitsap Bank because it is local and has been around for over 100 years. I have never been charged so many fees and had my accounts mismanaged in such a short period of time. When I opened my accounts (personal and business) in May of 2020, they only provided me with a checking account, not a savings account. Weird, right? I had to go inside the bank after many confusing phone calls and finally I was given a savings account. I suppose it is common to open a bank account and only want a checking account? No way, that is weird, everyone wants both checking and savings. It is absurd that I had to REQUEST for a savings account. Absurd. My biggest gripe is the plethora of problems with their online banking/phone app. I wasted a lot of time on the phone and in person regarding this. Pop-up messages said I did not have authorization to deposit checks. HOW NUTS!!! I'm the only one on the account, what do you mean I can't deposit a check in my own account?! I was unable to use the online deposit because I was never given a debit card (which was absolutely essential for using Kitsap Bank's phone app, as they have a second party app you must also download and then enter your debit card number in order to use their services). Impossible to do that without a card, which should have been given to me right after opening my accounts. While on the phone, multiple separate times, I was speaking to the bank's web master/developer of the app. I know this because while on the phone, they were re-writing the code so that when I closed the app and then re-opened it on my phone, options that didn't exist magically appeared. Because of their poor service, I closed my accounts a month ago and only NOW am I finding out that I was charged a $25 closing teller fee. NO ONE EVER told me about that fee. I want my $25 back, I found out about this fee after I was sent a paper statement (which earlier I had to OPT OUT OF in order to not be charged $5 EVERY MONTH, and the only way to opt out is through their useless app). I received no receipt the day I closed my account that said ANYTHING about this fee. Let's be honest, wow, burned while opening my account, burned closing my account. I took my business and money to Kitsap Credit Union and I'm never looking back. I will write a review on any and every website to warn people of this bank that certainly doesn't care about you, only your money. Kitsap Credit Union was so helpful and it was easy to open my new account with them. They even printed my new debit card that day!! And their online/phone app is excellent and easy to use. Stay away from this bank- so many fees, lack of communication, poor service, and let me tell you, when I closed my account at the Kingston branch, the teller asked me why and I said the online services were beyond sub-par. She agreed then she went on to tell me THAT SHE has an account with Kitsap Credit Union. So there you have it folks, even the employees don't want to bank where they work. That speaks volumes. Goodbye Kitsap Bank, know that I will share my experiences with everyone and anyone that will listen.
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April 2021 by BJ Casino
I am sorry but misspelling the word "shread" on your sign does not inspire confidence that you will handle my money correctly. Might I suggest spellcheck?
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October 2020 by Ross E Robinson
They are the absolutely worst bank I I have ever encountered in Poulsbo Washington their counterpart on Bainbridge Island were very polite and helpful
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September 2020 by DeMaris S.
I am sorry but misspelling of the word "shread" on your sign out front does not exactly inspire confidence that you can handle my money correctly. Might I suggest spellcheck?
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April 2020 by Emily Wilmot
Forced an elderly client to go through the drive-thru line of CARS using only a walker. It's all ONLY about the bottom line to this institution. Save yourselves so many headaches - opt for a credit union instead.
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November 2019 by Toni Martin
Kitsap Bank really cares about the community. I have found them to be considerate and caring for their clients. Watching out for their clients well being and being sure to get the job done.
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June 2019 by Brian Thomas
Staff is very helpful and polite, my wife and I are remembered by name and greeted every time we walk in! Wouldn't bank anywhere else.
