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May 2024 by Theresa Lambert
They are seriously incompetent. 1st they let my medication sit for 2 weeks on their shelf, then I called asked about my prescription. They said " oops you were right. We'll get that out to you." Then I get a call that my card wasn't going through. Turns out they mistook the number. Theeeeennnnnn I get another call saying my card still won't work. Clearly they were doing something incorrectly because when I told them to forget it, I'll come and get it, I get there and use that exact card 20 minutes later at the location. I will do whatever I can to not deal with these incompetent admins they have working there. Stay away from this headache of you can!
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May 2024 by Lauren Gresham
Called in my first prescription on behalf of a patient. Was spoken to by both the front desk person and the pharmacist in an extremely condescending way. I am pretty conditioned to being treated with respect as a prescribing doctor, especially by compounding pharmacies! Wow! If they treat me this way, how are they going to treat patients that are in more vulnerable positions. Do not recommend.
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April 2024 by Mahdi Albassam
Very useful specialty pharmacy. Good service. Helpful staff especially Alison.
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April 2024 by Robin Sing
It's unfortunate when poor customer service happens when you are a newer customer. I was called by the pharmacy regarding my prescription 2 days ago and was asked if I wanted to pick it up that day and I said I would pick it up the next day. Went in 2 days later and the prescription was never filled. I had left work to make a special trip to pick up the prescription and did not have time to wait the 30 minutes it would take for them to fill it while I waited. No explanation as to why I was told it would be ready and yet was not filled even though it was in their system. And when I was originally called, no one informed me that they had moved and I ended up driving to the old location first.Also, the new location is more difficult to get in and out of since it is right on the highway at a major intersection. Difficult to make a left turn out of the parking lot and to make a left turn into the parking lot if coming from the north.I thought they would be convenient since they are in my area but I will need to look into other options.
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April 2024 by Ben Hallert
I am unreservedly positive in my opinion of this pharmacy, they are a pleasure to work with when I need to get refills and I spend less, a lot less, than I did previously even with insurance coverage.No kidding, the out-of-pocket for my insurance “covered“ medicine was more than the straight up price here.I’d rather not be sick in general, but this business definitely makes things a little easier and that means a lot when everything else is so hard.
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February 2024 by Ed Tinker
I liked cascade before they moved to the new building. New building smells strong of mold as soon as you walk in. Even my cream medication that I got from them smells like mold. I don’t see how everyone who works there is not getting sick…
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December 2023 by Gena Domangue
I only puck up one prescription there & it is, of course, compounded! The staff is great & getting my meds is almost always pretty easy!
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December 2023 by David Halbeck
Just love the new place! Definitely more easily accessible parking!
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December 2023 by Nicolette Taylor
My husband and I recently discovered this place. The staff is very helpful and friendly!
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November 2023 by Debby Hudson
The staff at Cascade Specialty Pharmacy are knowledgeable, accommodating and kind. They go out of their way to help you and happily answer any questions.
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November 2023 by phildirt3
Nice people and made up my cats meds very quickly
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September 2023 by Lillian Frost
I couldn’t believe the contrast in customer service between Paulsbo and the compound pharmacy I was previously using. I cannot stress enough how positive of an experience it was to be treated so kindly, given thorough explanations and asked questions, and to be treated as a valued and respected customer. I highly, highly recommend them for anyone seeking a compounding pharmacy or looking to move pharmacies. Professional, ethical, and amazing customer service. Thank you!
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September 2023 by garth gill
My wife had major sinus surgery( Dr Sorensen @ SJMC ROCKS)& Cascade Pharmacy was the place for her special compoundedScript for nasal infection. We just did her 1st refills, very fast, efficient, and shipped via the USPS. Great Service :-) Garth/Carol Gill
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August 2023 by Jim M.
I have cared for Yorkshire Terriers for over 25 years. They all have had special needs that required compounded medicines. I cannot imagine being without the services of Cascade Speciality. The medications they have compounded for my Yorkies have given them long, healthy lives. The staff is very friendly and exceptionally efficient. When I come through the door I am greeted by name. When I ask for a telephone call, someone always calls. Where does that happen any more?
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July 2023 by Nathan Fuelling
They are very far away from me so I can't drive in but their staff is friendly, helpful and is always available to answer any and all questions that I have over the phone. Their products shipped to me in an extremely timely manner. They also were able to work with me on the basis of my low-income at the time which was a big help
