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January 2024 by Al H.
I've done business with this company in 3 consecutive decades, and was never disappointed. RJ's Father, and then RJ always had his shop running smoothly and they DID great work. Unfortunately, RJ sold this business on some kind of sweetheart deal where RJ supposedly would "check in once in awhile" (this was relayed to me by the new "Owners"). I recently took my truck in to have a DC to AC converter installed in my truck. One of the new owners appeared (to me, anyways) to be so high that he asked me my name no less than 4X in the space of 5 min., then when I asked him if he would like my keys for the job (7 min. later) he couldn't remember the work I needed done. Then, he told me that they no longer did work out of the Liberty Bay Auto glass location (where the office still hadn't been moved from) and that I would need to drive my truck to the new location- BUT COULDN'T REMEMBER THE ADDRESS and his directions were literally jumbled and incoherent, so I drove around for about 30 min.s trying to find the place. The dude was incoherent and appeared to be so high he was lost. I eventually did find the install location, and left my truck. When the work was eventually "completed", I was charged over $400 on an estimate of "$150-$200". I wasn't happy. Even worse, the installer- without consulting me put in a cheap (magnificent understatement) cut-out switch on the fender well under the hood, that drained my battery every time I parked it. I was told by the installer that I "could switch the circuit off any time I wanted to". After recharging my battery the 2nd time, I disconnected the circuit via the device he put in. It took 3 attempts before it would unlatch and remain in an unlatched position as the arm continually swept back into a position that would leave the armature shorting against the latching pole. After that the cheap disconnect wouldn't latch again. So, $400 down the drain. I am so disgusted with how they "Operate" and how terribly that this place is now run, I just ate the $400- and now have a $280 (+$400 in parts and labor) brick mounted in my truck, and no way to charge the electric tool batteries and cell phone I need when I go hunting. Don't rely on reviews from when RJ and his Dad owned the place. His is no longer there. Service, estimates, honesty and good work have apparently left with him. Knowing what I know now- my advice would be to avoid this place like the plague. And honestly, that is being nice.
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January 2024 by Emily Sirguy
I came in for a chip repair and windshield replacement at their Port Angeles shop. They were very easy to work with - quick and the best price in our area. Great customer service. I will return the next time I need auto glass service!
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October 2023 by Charlie McCarty
Great customer service! I had some new tint put on and wow does it look great! Been going here for decades and the new owner, Russ, will continue to receive my business. I will also recommend their services to everyone. Thanks again for your 5 star quality service!
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October 2023 by Knarf1 P.
I have used these guys for three different radio installs and have never been disappointed. They are top notch.
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October 2023 by Tamico Mayovsky
I just came in here for a simple question and these guys treated me like family. They walked me through my questions even going as far as sitting me down and showing me YouTube videos so that I could better understand what the issue was. They sent me up to see if there was a recall on my vehicles problem at the dealership and I got little help and no callback. Long story short I’m back at Autoglass giving them my business instead of the dealership because of how well they have treated me. Thanks guys!
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September 2023 by Dominic Ivory
A little pricey, but definitely worth it for the work that was done. Made sure I knew the cost of tinting service beforehand so there were no surprised. Would highly recommend.
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September 2023 by Joe B.
It is my understanding this business is under new ownership, which is reflected in their services provided. I have had clear bras applied to several of my cars there, costing roughlt $500 to $700 each. I called a couple of weeks ago, and was told they no longer do that kind of work, but would get a quote from a friend to do my new car. This quote came back at $1700! Not a chance, and no longer a fan.
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August 2023 by Jimmy Sund
Great customer service , everyone who works there is super nice. The quality of work was great, however lots of finger smudges were left all over the front glass after a speaker install, and my airbag light was on when I picked up the vehicle. I could’ve taken it back but I know how to reset the light , and the glass took a couple minutes to clean. They would’ve gotten a 5 star rating but it’s the little details that got to me. Professional service otherwise
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August 2023 by Nicholas Hummel
Stephanie was the greatest help with the entire process. I am so impressed with the quality of customer service that I’ve received. She has definitely gone above and beyond what I would have expected and I will absolutely be referring people to this company.
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July 2023 by Sabine Price
Outstanding service! Responds immediately to website quote request - even at 6AM! Appointment available in no time. Replaces windshield in an hour. Owner and staff super friendly. Excellence every step of the way. Very impressive! Thank you, AGC, for an amazing experience.
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July 2023 by Office Manager
Our most important vehicle was accidentally damaged and we needed a repair ASAP. They fit us in when everyone else was booked out two weeks or more. They also spotted rust behind the glass and neutralized it—all for less than $500. Very affordable.
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July 2023 by Scott Wolfe
On a roadtrip to Olympic National Park this week. Pulled over to check some directions and 5 seconds later CRASH...a 70 foot tree fell from across the road on our car, smashing the windshield. Got a hold of Dan and he was able to fit us in the NEXT DAY so we could continue our trip without missing a beat! He helped work through all insurance details and the team did quick quality work and were also able to do all the eyesight calibration. Thanks Dan and team!!
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July 2023 by Bill Cain
Two out of four drain tubes "cleaned"for sixty bucks. Not a good deal!I was hoping for better from the local shop. I'll be going else where for my glass needs
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July 2023 by Sabine P.
Outstanding service. Responds to website quote immediately. Schedules appointment for two days later. Replaces windshield in an hour. Owner and staff super friendly. Excellence every step of the way. Very impressive!
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June 2023 by JxH
You guys did great work on my old f250, the new steps and seals are awesome. A big thank you to Holden, Patrick, Sean, and the rest of the team at the Autoglass clinic!
