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October 2023 by GEORGE ACFALLE
Despite all the good reviews; I want to share my experience. I was in Henery’s on 5 October to pick up some home and garden items. After experiencing what appeared to be a “racial experience” and I’ll explain why. I was looking for a chain for my Sthil chainsaw. I watched every whit employee ask every white person if they needed help looking for something, greeting them, telling them to have a great rest of their day; however, these same three employees literally just walked pass me and yes, looked at me and continued walking on and didn’t even acknowledge me. This is so disgusting and unacceptable. I paid for my items and asked for the store manager. A person by the name of John came to the front of the store where I waited. I introduced myself and he asked what can I do for you? I explained the situation and he immediately apologized and was on a hurry to do something else. And yes, his apology wasn’t sincere and he did say, there’s nothing he can do. This is the problem in today’s society there is still some racism out there and people wonder why certain ethnicity feel angry and segregated.To the store owner if you ever read your reviews, here is my recommendation, you need to do a better job in training your employees to treat people with respect. I get it, Port Townsend is predominantly white, it this is the 21st century and if we want to move ahead and fix what is wrong, we all need to be kind to each other. I will never do business there again and I don’t recommend this place to anyone. I 100% support the small family businesses but this one will be taken off my future stores. I’ve been serving my country for 27 years so the people in this country can enjoy the freedom to do whatever they want and to walk into a store and be treated like this is awful and embarrassing for both the owner and employees. Your employees are the face and reputation of your establishment.
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July 2023 by michael peterson
Staff is always ready to help and they have a good selection of items.
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March 2023 by P A Little
Thank you Henery Hardware for being open early and stocked with dog leashes. I parked in the ferry line and realized I left my dog leash back in Port Gamble. A quick dash into your well stocked store secured a leash. You saved the day!
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February 2023 by Angie Walsh
Good customer service. A wide range of product's. Alittle expensive.Good return policy.
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January 2023 by A.Michael Glaefke
The store is well stocked and if they don't have it they'll help you find it. The people there are great.
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January 2023 by Michael McCutcheon
They are always helpful. Great popcorn too.
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January 2023 by Bunny D.
I desperately needed some hardware and welding gloves. I called them on a Friday night around 4pm, my call was promptly picked up, they checked their inventory quickly and I drove over without any hesitation. The folks here are always friendly and informative!
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December 2022 by William Dentzel
When in doubt go to Henerys, you’ll probably find it there. Port Townsend would be a pretty boring place without this amazing hardware store. The staff is very helpful and oftentimes the owner is there too helping in the aisles.
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October 2022 by Michael and Jenny Williams
I can’t say enough good stuff about this place. Honestly one of the best stores of any kind in Port Townsend.
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August 2022 by Indigo Wolf
I went into Henry hardware on the 22nd of August this year 2022. I was looking for two specific things. The first item I was having a really hard time finding on my own even though I was in the right aisle. I was looking for heavy duty picture hangers but the kind I saw were not ones that I needed. I then called out to an employee who happened to be walking down the main aisle and she went above and beyond the call of duty to help me out. We both unsuccessfully tried to think of different things that would work. She even asked the guys who were doing work in the back to help. Then she asked another employee if he could come and help and he did help and together they both went above what their job was even though it really wasn't difficult but they knew that this meant a lot to me to find these heavy duty picture hangers and I said well I guess I can always get them on Amazon and I was just really thankful that they were helping me.I'm really not a fan of going into hardware stores because it seems like sometimes no one wants to help you and they figure well what does a woman know about hardware. Well I'm not a home decorator and I'm not building a home I just go in there for certain things. And these two people were the best people I've ever had help me out so yeah they get the full five gold stars and I will also send a letter to the manager or owner of the store and thank them.
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August 2022 by Cindy Pierce
Great customer service and great prices! Very well stocked with large variety of goods!
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June 2022 by Chauncey Locklear
I love this place. Honest business with staff that are helpful and I can count on most things being in stock when I need them. We are so lucky to have this hardware store. It’s a tough business to try please everyone in this town, but they do a pretty good job. Thanks!
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June 2022 by James Colver
Have a search for $14 for a washer or some epoxy and a watch battery. Prices seem a little high but they were super helpful and I'm glad they're here ?. Thanks
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April 2022 by Thom van Tijn
A great local hardware store with friendly staff and a wide selection of supplies.
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March 2022 by Seth Fountain
Friendly enough staff. My specific review is regarding getting keys made.First time, I had to get a key made for work. I get back to work, and the key used was the wrong kind and didn't fit in the specific keyhole. The key was a close match and I can understand the mistake from a visual standpoint, but it incompatible. Someone else from work had to go back to get a proper key copy made another day.Second time. I went to make a couple copies of a personal key. I got home and neither worked. The pattern matches except the key wasn't cut far enough back. So, the new ones don't even enter into the keyhole far enough to work. More time wasted, unfortunately. I'll have to go back...
