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May 2023 by Simon Johnstone
Normally love this place, but I get annoyed when I deposit a check online and I put "Deposit Only", then I get an email the next day saying that they deleted my check because I did not write "Mobile deposit." This is the bank of monsters. I will include a photo of the email soon.
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September 2021 by Rex Mcoy
Terrible customer service
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August 2021 by Marcos L.
My mother has been banking here for over three years now and has a business account with first federal. For the last three years she gets check booklets made for her business and during that time every time she gets low I walk into the office and order her a new booklet because she's usually busy at work and has a language barrier, so to make it easier I do it for her. Until today I had never ran into and issue. I would walk in let them know what I needed and they would take care of it, 10 minute trip. Today was very different and disappointing. I walked in and was greeted nicely by a young lady who was on the phone and was directed to Debbie Dunns booth, she very aggressively asked for my Id and my 12 year old sisters. I asked her what it was for and her only reply was we need Id to find accounts and for transactions, first off I wasn't doing a transaction? And I gave her the name of the account she needed and she continued to be aggressive and ended up calling her manager who was also of no help and I ended up leaving. Luxmi and Micheal who work there are very helpful and if it weren't for them my mother would have cut off all accounts with this branch. Very disappointed
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April 2021 by Dave Grainger
Excellent service, nice people with whom to deal. That person doing theater costumes must be a sore head!
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April 2021 by Bianca Fredrick
Poor costumer service makes coming to the bank very unpleasant
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February 2019 by Daniel Nasman
It's the quintessential home town bank and is very supportive of community programs and services.
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February 2019 by Johanna Perkins
Happy place to visit. Knowledgeable staff.
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February 2019 by Serge L.
Wonderful customer service and good people all around. Open late, convenient and fast. No complaints here
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April 2017 by luxmi love
We take pride in providing the best customer service! As a customer said " PT team is Great, No, they are fabulous at providing customer service".
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April 2017 by Tabitha Miller
The Port Townsend Branch takes pride in knowing their customers and will greet you as soon as you walk into the branch. First Federal is truly a local community bank!
