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October 2023 by Jackie Casalina
My fiancée and I were visiting the area while on vacation. We walked past Derr Jewelry and decided to stop in. We hadn’t purchased rings yet, so we spontaneously decided just to look around. It ended up turning into an experience that we will never forget. Jeffrey designed the two most beautiful rings, and shipped them across the country to us seamlessly. I highly recommend Derr Jewelry. Absolutely exceptional in every way. We will be back.
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October 2023 by Jody H.
I took a ring in to be resized and was advised it would be ready in a week and was quoted the cost. I called and requested that the band be strengthened if possible. After three weeks I went back since I had not received a call. The ring was done, but the cost was literally 4xs+ higher than the original quote and I had not been advised or approved the new quote. On inspection I found that there was a flaw in the band so returned to the store. After working on the band for 20 minutes it was returned to me with no improvement. I was fortunate to find another jewelry store (Lisa's in Port Hadlock) and upon their inspection was advised that original repair was so poorly completed and needed to be redone. I was also advised that what I had been charged (for a completely unacceptable "repair") was completely out of line. I had also taken several old family pieces in to be evaluated. When picking up my ring I saw these were just lying around so demanded these be returned, and fortunately was able to get everything back in my possession. I very, very strongly recommend that individuals do not trust anything to this store or owner. Neither reputable or trustworthy.
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August 2023 by Stacia Harvey-Gray
We love to visit Derr Jewelry every year when we visit Port Townsend. They have the most unique pieces. It's a favorite destination for my family and I.
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August 2023 by Carla Jean P.
I feel he really overcharged me to replace a thin band on my ring compared to other jewelers. He's inconsistent regarding the days and hours he advertises, and not the friendliest person in town. I'm not proud to have someone like this as our only jeweler. I will, from now on, take my work to LISA'S in Port Hadlock. Great reputation! great work!
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July 2023 by Maren J.
My father gave me HIS grandfather's pocket watch just before he passed away. My father's grandfather, MY great grandfather, was an immigrant from Denmark and the watch in question was well over 100 years old at that point and meant to be passed on to my son. And it needed a bit of repair. Other than one tiny broken piece (as I was told) , it was in perfect condition. Jeff Derr gave it to an elderly man who had a history of watch repair who he had used over the years. As it turned out I phoned the watch repair man MANY times to have my watch returned to me, UNrepaired! I just wanted it back. I begged and was always talked out of it by him promising to either fix it or return it. That was 3 whole years ago. I just called again last Saturday, July 22, but this time when I asked I was told by the watch repair person that he was cleaning out his shop and had taken all the watches back to Derr Jewelry. This is unconscionable to me, especially since I've had a dozen conversations with this man and Jeff Derr and now this? Every time the energy to pursue my watch has come back up for revue, my blood pressure shoots up and again I'm dealing with two men who seemed determined to not give me my watch back. I realize Jeff Derr has many mixed reviews and some actually glowing (unbelievable to me), but I will never set foot in his shop again and have warned others to do to the same. He took a valued heirloom from me with the agreement I would get it back one way or another. To this day that has not happened. I'm currently preparing to file a formal statement about my watch being stolen and naming Jeff Derr as the last person known to have had it. If you have a valuable piece to be repaired, and you live in the Port Townsend area, take the time to find another shop more reputable and capable. Don't lose your precious heirloom to someone who obviously doesn't care if I ever see MINE again. Footnote: I just read a post on Port Townsend Next Door by a woman who could've been me in her complaint. Heirloom watch and all......so, be AWARE!
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July 2023 by Damian Wright
There is no excuse for the rude treatment from this owner. He was supposed make a simple repair on a personal piece. I was quoted 2 days when I dropped off my item.It was still not ready a week later.I had to leave town and was assured my item would be shipped to me at home.Countless phone calls , emails and no response. I finally get a hold of him a full month later.He immediately gets very hostile. He tells me how it was my fault, and that I should have sent someone to pick it up in person.I remained calm and once again gave my shipping information and was promised a tracking number.That was last week and still nothing. No messages, no tracking number no communication of any kind.The item is a one of a kind piece of art and I am concerned I will never see it again.If there is anything you value,Do NOT bring it to Derr Jewelry.The owner is irresponsible and cannot be trusted to do what he says.
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July 2023 by Damian W.
There is no excuse for the rude treatment from this owner. He was supposed make a simple repair on a personal piece. I was quoted 2 days when I dropped off my item. It was still not ready a week later. I had to leave town and was assured my item would be shipped to me at home. Countless phone calls , emails and no response. I finally get a hold of him a full month later. He immediately gets very hostile. He tells me how it was my fault, and that I should have sent someone to pick it up in person. I remained calm and once again gave my shipping information and was promised a tracking number. That was last week and still nothing. No messages, no tracking number no communication of any kind. The item is a one of a kind piece of art and I am concerned I will never see it again. If there is anything you value, Do NOT bring it to Derr Jewelry. The owner is irresponsible and cannot be trusted to do what he says.
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March 2023 by Janet M.
I took my wedding ring for repair on a Friday and the gentleman had it repaired by the next day! He gave us wonderful service. We will definitely visit his beautiful store again!
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March 2023 by Ken Jensen
Smoke another prerolled what does 750 indicate when it's found marked on jewelry and the going rate for 18k good today is? I'm good guessing about $44.45 a gram so when you offer $168 for 3 rings and the 1 ring that weighs 4.2 g 18k is worth that in scrap why would you offer that for all because your greedy enough to take advantage of anyone down on hard times your part of a much bigger problem we have in this world
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February 2023 by Gregg K
They don't have a phone and they don't presently have a watch repair person. Earlier they were backed up for repairs and weren't taking new customers.
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February 2023 by Pat Alameda
I brought in my mother's 100 year old gold earrings. One needed a clasp repaired. The owner soldered it in such a manner that it wouldn't open or close. He charged me $35 to fix it. I returned later and he refunded the amount. I wish he would have said he wouldn't be able to fix the earring. I ended up going to Lisa's Jewelry in Port Hadlock. They're the best in the area.
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October 2022 by Steph North
They said they would send 2 rings I purchased out to me as I was just in PT one day. 2 calls and 3 weeks later nothing. Now Their phones don’t ring through and still no order. I will never shop here again and I’m considering my legal options to get my $$ back or my jewelry. Do not buy here!
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June 2022 by Fotee A.
Been a repeat customer here for several years. Watch repairs, jewelry repairs and of course a casual retail customer. Love the selection and the customer service is fantastic. Home town feel, nice to support local place. Shout-out to Jeff & Stephanie!
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April 2022 by Vickie Roberts
So glad we stopped in for a cleaning andvtightening of one pronge on my wedding ring. So friendly and helpful and knowledgeable. Beautiful jewelry! I will be back!
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April 2022 by Amy
To say I had a horrible experience here is truly an understatement. Derr Jewelry provided the WORST experience out of any product or service I have ever received. I would recommend any jeweler other than him. My partner & I chose Derr to make a custom marquise-cut diamond engagement ring. From the very beginning his customer service sucked. The kicker is that he BROKE the 1.5 carat marquise diamond that was set in my ring. And he had the audacity to accuse me of breaking it! It was confirmed by a GIA-certified gemologist that he broke the stone when he set it, and he knew it, because a diamond makes a loud sound when it breaks. He lied about it and refused to give us our money back. We lost well over $6000 because of this sketchy jeweler. Plus, he made shopping for an engagement ring, something that should be a lovely experience, an awful one. Derr Jewelry's service is deplorable, borderline criminal, and his workmanship is abysmal. DO NOT go here for any reason.
