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May 2024 by Jacqueline Alford
Great place and they carry something for every critter I can think of.
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May 2024 by Brickell Voss
People are so nice here! Wonderful selection. My pup is addicted to some of the treats!
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April 2024 by Serena Silva
Great store and fair prices. Got a little of everything for pets. Definitely the best in this city
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April 2024 by J DB
Every time I go in there this one employee looks at me like I'm crazy and stupid. She is very condescending and unenjoyable. Looks like she's a high school senior or recently out of school. Dark hair, wears in a ponytail. The lady that runs the store seems okay. When she's not there, it's a different story. The product line is good but I have a master's degree, not stupid. I have a puppy that doesn't like the puppy food I got her, so it's normal to ask questions and get some advice on which food to replace it with. Is an all stages food really okay for a puppy?? I brought a bag of unopened puppy food back to return, I had just purchased it two days prior. If the receipt is necessary to return it, why don't the hand them to you instead of asking if you want it? Doesn't make sense. They started to give me a hard time but I was ' lucky' the other guy manager was there to help. I don't understand why I would be lucky, it was on my account - just needed the phone number to look it up. I'm in the middle of eye surgery, one eye at a time. The heavy set girl with dark hair in a ponytail looked at me like I was poor or inadequate because I had to pop one of the lenses out of my eyeglasses to see, since the one eye doesn't need it to see. I like going there, I'm local. But I don't like how I'm treated. The average worker there is a high school graduate. Give me a break. Nobody wants to be treated or spoken to to like this. Going to find the food somewhere else. That was my third time going in there. Why should I go back? Another bad business in Port Orchard. Customers pay the salary, hourly wage. Get it together, customer service should be way better in a small business. I went to them because I like to keep my money local when I can. That girl needs to be fired or educated on how to treat customers.I'm sure whoever replies to this will be nasty, just like all of the other replies. Maybe take a look at the reviews and make some solid choices. You have some issues that are real.
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March 2024 by Carrie Thompson
They had a couple of items but not what I was really wanting to get and offered to order them for me but would have rathered had it in stock since I am not local. I also bought crickets and most of them died within 16 hours. They are not local to me so can't just go back for replacement not wroth the gas.
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February 2024 by Paul
Always a good experience.
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October 2023 by Melissa Rivera
My favorite local pet store. Everyone that I’ve met working there is kind and eager to help.Some of the best selection of natural and wholistic-based pet food I’ve seen in a while.If you are looking to take a deeper step into your animal’s nutrition and not really sure where to start, Pet Town is the place.
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October 2023 by Whitney Daggs
Kind of weird place to fire those voicing concerns of employee theft unless management is in on it. At least they carry quality product, can't say the same about some of the people working there.
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August 2023 by Christian Prantil
The customer service is excellent ~ Very personalized service. Notably the prices here are competitive if not better than say Petco...-We'll be back!-
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August 2023 by Earth Muffin
Love this local gem. The staff is wonderfully helpful.
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August 2023 by beth Warburton
They always give the best advice in a non judgmental way! The staff is welcoming, helpful, knowledgeable, and always professional. Keep up the good work! My go-to place for my pet needs.
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August 2023 by Elke P.
The best pet store I have had the pleasure of shopping at. I've shopped with them for 13 years and my opinion has remained the same. The knowledge Laura has about the food they carry is great. They take pride in the foods they distribute.
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August 2023 by Paul McFadden
Laura and her team are very knowledgeable about pet care. Love the selection of quality healthy pet food and supplements.
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July 2023 by Heather Spiese
Great store that offers a little bit of everything buy definitely focuses on dog/cat food and cat accessories. I do however get my roaches and worms to feed my bearded dragon. And they do have a section with some accessories for a quick pickup if needed.
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July 2023 by Amanda Andrew
I had to purchase a muzzle for my dog but wasn’t sure on the size she needed. They were very helpful and I was able to return the first two that didn’t fit her correctly without any problems. I truly appreciate their help after the stressful week I’ve had.
