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December 2023 by Vena R.
We just bought a Honda pilot from Gilchrist in Port Orchard, the process was smooth and easy. Luis was our sales person, we told him what we were looking for and what we wanted to pay, the whole process was wonderful. We had a good experience at Gilchrist.
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November 2023 by Michelle S.
If I could give negative stars I would, this place is full of idiots in the service department. We took our truck in there about three weeks ago and I told them the issue is the voice assistant keeps randomly going off, which has started happening after the last over the air update. I was ignored by the service advisors for about 15 minutes in the lobby until the manager pointed out how long I'd been standing there. They had my truck for about five hours, and took it on a test drive where they got the error to reproduce for the technician but couldn't figure out why it is happening and they had to escalate the issue to their technical assistance team. At no point did they call me with an update about this, so just before they were about to close I called them asking for any new news and when they might be done. They put me on hold for about 10 minutes and when I got the service advisor I'd worked with that morning he acted totally confused about having my truck and the issue I was describing, he then called me back and told me they had to elevate my issue and they weren't going to hear back from the technical assistance team that day and I'd need to bring the truck back another day. We scheduled another appointment for 3 weeks later, before bringing the truck in we called to see what they were going to do and he told us they were going to check for electrical faults which we told them AGAIN is not the issue this started happening after the last over the air software update. He told us to bring the truck in again, we dropped it off at 8:30 in the morning and didn't hear back at all during the day. We tried to call about 4 o'clock just before they closed. We were put on hold for about 10 minutes again when we finally got through to a service advisor he had no idea what we were talking about so we decided to just drive to the dealership and ask them in person what they had done with the truck. We showed up to the dealership 7 1/2 hours later to realize the truck HADN'T EVEN MOVED FROM WHERE WE PARKED IT THAT MORNING. We asked the service advisor what is going on and we were told that we brought it in 'JUST IN CASE' the technical assistance team needed him to troubleshoot anything additional which they didn't and he still hasn't looked into the over the air update software update at all when we have told him multiple times after that is when this issue started happening. What a giant waste of time, this Gilchrist is clearly the land of misfit toys and have no regard for anyone else's time or money.
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September 2023 by Frank T.
In all of my 70 years, I have never come across a more unethical car dealership. Nothing but lies and deception by the both the salesman (Steve), and the sales mgr. One lie after another from both. "We're selling it at our cost." Yeah right. After advertising 3.9% financing with approved credit, they told me, "We don't offer 3.9%". After advertising the sale price, they added "extras costs" once you start to make a deal. Still never explained what a 'Repel' fee is. ($197) Do yourself a favor, avoid this dealer like the plague.
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August 2023 by Curtis L.
READ BEFORE GOING HERE!!I bought my first truck here when it was grey chevy and 6 years later the transmission went out, im too poor to pay the $8000 to fix it so i decide to trade it in and get a new one! Times have really changed because the cheapest truck on the lot was $35000 and was the exact same year as the truck i just bought and paid for 6 years ago!! and it was even $5000 more than what i paid 6 years ago for the same truck!!! but i was hand cuffed and they knew it so they took full advantage of me, the entire experience still keeps me up at night feeling like they really hosed me!!! i dont know why they have 100 people working there all doing nothing...you'd do better anywhere else than Gilcrest Chevy...Unless your ok with getting dirt for your trade in, over paying for worthless warranties and miss matching tires that dont hold air and when you bring it in to get fixed they want $20...what a joke this place has become!! Not cool Gilcrest!!!
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July 2023 by Ray P.
"Katie". rude rude rude. wouldn't give me her Manager's name. assistant manager or any supervisor. the wait times to speak to service exceed 15 minutes. terrible customer service with a VERY rude employee that I'm certain will not last long.
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February 2023 by Peter K.
Had no idea they sold the family business. I'm sure with the reputation of Gilchrist they will provide the same quality service and respect to loyal customers.
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March 2022 by Braxton D.
The salesperson Shonda was excellent. She's the reason for 2 starts rather than 1, the service is a 0- we purchased a used Nissan Rogue, and the washer reservoir wouldn't hold fluid. The first time we brought it to Grey the service put on the schedule, we called Shonda and she said bring it in that day. She got service to "look at it" so service quoted labor and parts for a new pump, thought the pump pushed fluid and it worked. The second time we went in with a pump for them to replace, they said it was the wrong part and then the reservoir is broken. Time was continually wasted, and I fixed the reservoir myself by sealing the crack with some silicone. Never replaced the pump- everything works perfectly fine.
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January 2022 by Randal M.
I recently took my Chevy Express van to them for a simple reprogramming for the security system once they had it in the shop after after over 2 months of having it in their secure a lot they called me within 20 minutes it was running however they called me to inform me that they ran into another snack that the Cadillac converters were removed in their secure lot that they get me a price to replace the catalytic converter Chevy no longer carries the catalytic converters for that model but they can recommend a muffler shop so that I can pay $1,000 per Cadillac converter that was lost on their property in their custody so therefore you take anything to them for a windshield wiper an oil change a tire rotation and take some any additional time they're not responsible for what happens to your vehicle in their possession now if it's anybody else in the world it's on the person that has possession but not Gray Chevrolet of Port orchard they're above being responsible of any kind,
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November 2021 by Nichole P.
I wanted to take a moment to thank James in service for his exceptional customer service. About a week ago, my windshield wipers broke in the middle of a downpour on the freeway. It was a very scary experience and I'm lucky we were able to get off the road safely. My first call was to Haselwood Buick, as I live right next to them and it would have been safest to get my vehicle there and not risk driving in the rain again. They told me they had no appointments for over a month and a half. December 29th, in fact. I even mentioned that I saw safety recall notices online in regards to this and could they please look that up. Nope. Rude and uninterested in helping at all. What????? I called Grey Chevrolet to see if they could look at my car instead, though the drive there would be dangerous because it's much further away. They told me to bring my car right in if I could, as this is a safety hazard. I threw in some Rain X and made it there. There was a bad storm and their power was out so they couldn't do much to help in the moment. James was incredibly kind and refused to let us drive our car back home until they could work on it. He got us a ride home from an employee there and promised to look at our vehicle as soon as their power was back on. He called a couple of hours later. Car fixed!! There was a safety notice out for this exact problem and it was fixed right away and for free, and didn't even involve my extended warranty. I am so grateful that James was willing to look this safety recall up, fix my vehicle and offer such wonderful customer service and genuine concern. I will be back to this service center and will recommend to family and friends. Thank you James!!!!
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September 2021 by Preston B.
I am not in the least biased, nor do I have any affiliation towards Grey Chevrolet. I have just been a customer of theirs for over 10 years on and off. I've not ever had a "bad" experience with this dealership, I've only been doing regular Maintenance on my 2004 Silverado. Well, I am now a big time fan of theirs and would like to share why! I bought and installed aftermarket headlights because the old girl could not see very well anymore. Next morning at 5:00 am, I took off for work. I did not get far because my headlights were pointing at the ground and not down road. Long story long, after going to three other Mechanic shops and being turned down due to Covid caused manpower shortages, I was at a loss. I drove to Grey, hoping that a larger Dealership would be better staffed. I went in hoping to FINALLY get an appointment scheduled but the guy behind the counter had other ideas! He inquired about the year and make which I answered. Then, this older gentleman came out from behind his cozy seat and said" let's go look at it!" I was flabbergasted! This employee of Grey Chevrolet and I went out to my truck and he schooled me on how to install new headlights. No assumptions about payment, this man only wanted to help me and that he did! Tab A goes into Slot B... It was that easy and they charged me 0$ Bravo you guys!
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September 2021 by Samantha C.
I haved mixed feelings due to my recent experience in August. I've always had normal, good experiences when working with Grey Chevrolet whether it be purchasing my car or asking questions. However, in August I brought my car in and asked to schedule to have everything checked (complete vehicle inspection) though my main concern was with my radiator and coolant. But again, I wanted a full inspection. I ended up being scheduled just to have my radiator looked at, so that was extremely frustrating as I had to wait 2-3 weeks for that appointment only to find out it wasn't what I had asked for. During that radiator inspection, they found out I needed to get my radiator replaced, which I figured as much, but when I received the initial quote from Christoph Waggoner, he told me he would call me within 3 days to confirm the price with me as he needed to reach out to the company selling the radiator. Key thing, he would reach out to me confirming the cost before moving forward....a week past and I hadn't heard from Christoph so I was planning to go over, pick up my vehicle and take it elsewhere for the CVI and radiator work. An hour before I planned to head over they called telling me the vehicle was ready for pick up....I was furious, but kept my mouth shut and picked it up and paid everything. I am very upset with my service, 1. not being scheduled for what I had asked for but mostly 2. the work being done without Christoph or someone calling to confirm the final price as I was promised and for noone calling to give me any updates that the part was infact ordered and work started. DO NOT recommend to anyone who wants to be kept in the loop about work status and costs. I will not be returning.
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May 2021 by Mark J.
Similar story to one of the other recent reviews. This place is a joke! Brought my vehicle in for a scheduled Tuesday appointment. I didn't hear anything Tuesday regarding what the mechanic found, etc. Called on Wednesday late afternoon and was told they couldn't find anything wrong, but would look further the next day....because they actually never took the vehicle into the shop. It was left in parking lot where I had left it. Here we are Thursday and YET again I hear nothing! I call them and am told the vehicle will need to be kept until mid-week next week! WTF! I was told "the repair should only take a few hours to fix." Why in the F do you need to keep my vehicle a week + then? This place has no communication skills. I call again "the day it might be ready" and am told "oh, it looks like they JUST finished the repairs!" I'm sorry, but whatever happened to customer service and communication? Does this place like keeping cars in the service area to make them look busy? You lost by business! Will go somewhere else to get juked!
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May 2021 by D B.
I had a scheduled appointment on a Friday for my pickup truck but I dropped it off on Thursday because I was heading out of town. I asked for a call towards the end of the day Friday just for an update but I never received one. Monday morning I called to check on the progress/ issues found and was told that my truck had not yet even made it into the garage BUT it was next to go in. What happened to my Friday appointment? Needless to say I was not pleased. The service guy apologized and said he would call me and let me know what was going on. An hour before they closed I hadn't heard from them so I called again. Response this time-my truck had not been taken into the garage still BUT it was next in line? What the f*#&k happened to my Friday appointment? I told them to NOT work on it and that I would pick it up on Tuesday. So in retrospect-they had the truck Thursday, Friday, Saturday and Monday (closed on Sunday) and it never got in for my scheduled appointment These people had no remorse at all and I don't either because I will NEVER use them ever again. PS--I asked for the service manager before picking up the truck but he was conveniently "on vacation "!
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March 2021 by Ben M.
Probably the best decision I've ever made vehicle wise was coming to this business. I walked off the lot with a new vehicle and didn't feel at all like I was taken or ripped off. The personal service I was given from multiple staff members could not be paralleled at any other dealership I'm convinced. Really the employees at this location makes this place work. You can go anywhere to get a car but it's not an exaggeration to say that for as long as I live in the northwest I will be dealing with no other dealer than Grey Chevrolet.
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November 2020 by Bob V.
Purchased my 2020 Bolt there and got an amazing deal. 6750 rebate for leasing 3000 rebate for Costco 1500 for current Lea-see Fast and easy to do business.
