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March 2024 by Sandi Hubbeling
Very disappointed this time. We have pizza every Thursday when we have our grandson as he loves Papa John's. The pizza we ordered last night was 45 minutes late, with no communication that it would be. Ended up it was finally delivered by Door Dash and was cold. Had I known there was a delivery issue I would have done carry out instead of spending $40 on a cold meal.
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January 2024 by StiflingDave
This location has gone downhill. They used to be quick and professional. Now my orders take an hour or more and the pizza usually arrives at room temperature. Trying to place an order 20 minutes after they open and it says the store is still closed. This seems to be a reoccuring thing.
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January 2024 by Chris P
Pizzas seems to never be fully cooked.Preschedualed a delivery in advance online and it was 25min late. Why bother.
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December 2023 by Jana Akins
I've been a fan of Papa Johns for many years. I bragged to my friend, who'd never tried it and ordered from here recently. ABSOLUTELY HORRIBLE! The entire experience from very late delivery (more than 2 hrs), bad, flippant customer service when I asked about our order, to downright horrible, Cold pizza (after being promised it'd be hot) and sides. Omg, I can't even believe it! I submitted complaint via email, online and have not received anything at all in return. We spent near $50 that night and couldn't even get acknowledged?! I'm STILL upset (it was 1st week of October)! Won't spend a dime at this location again
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December 2023 by ChiSubSailor
This location is awful. They’re always behind and have excuses. Today’s excuse was the oven broke so the app said it was ready but not really. I was told it would be 20 minutes since last night an oven broke and there’s a back log. Last time someone called in sick so they’re short staff. A lady had been waiting for 35 minutes and counting. This is not the the first time this company had done this to me. I’ve complained to their corporate number and essentially was sucks to be you. They may have apologized but not sure. Their app said it was ready but that was a lie. They don’t even discount for making you wait. I wrote this review while I waited and saw at least 4 other customers waiting to pick up their order and they were told it will probably be another 25 minutes. I don’t know who’s to blame but someone or the company doesn’t care as long as they keep taking our money. I’m not buying from them anymore.
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December 2023 by Heather Lang
Decent food however I’m not too impressed with the price of a carry out pizza, it’s a bit expensive in comparison to the other pizza
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November 2023 by Tanya M.
I gave 2 stars because the Pizza was ok. I walked into the Silverdale, WA location and asked if there were any specials. The guys said "Online" ok well I am here in the store.....I ordered 3 medium pizzas and it cost me $75!!! They were small pizzas. I was completely floored. I thought they had better be damn good pizzas! They were ok. My kids liked them but I couldn't eat mine. I think I will stick with frozen pizzas from now on.
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November 2023 by J DB
They are never in sync with the times on the app. It drives me crazy. Happens 4 out of 5 times. I end up waiting 10-20 minutes more than when the app says the order is ready. It is also super dirty inside and a few times the guy at the register leaves his gloves on to handle the money or credit card receipt and then goes back to the pizza station.This would be unacceptable except that it's Port Orchard and the restaurants are scarce.
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October 2023 by Keith Mcneil
Stuck in a phone loop,tried 3 times. 3 strikes and your out
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October 2023 by S H
Doesn’t deliver a whole 3 miles away to Bremerton! Really!?! Mmmk it’s kitsap your going to need to deliver 3 miles people.
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September 2023 by Cory Neuhofel
The pizza was good. Sadly, they are pretty constantly behind. The employees seemed defeated.
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August 2023 by Ian Wilson
Not taking any orders at this time, but there are customers and employees inside. If your doors are unlocked and the open sign is on, you're open, but not taking any orders.
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August 2023 by Wes Johnson
Food did not taste fresh.
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August 2023 by Brandon
Pleasant experience with the staff each time I’ve gone in.
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July 2023 by alexis b
Sinn is a TERRIBLE MANAGER!! The guy blames customers for them not having the full order on the counter for take out!!! My wife has ordered from there before and no problems when i went to pick it up.....Since this new manager Sinn, I went in to pick up another order and they forgot an item. When I called to inform them, Sinn, the manager told me it was my fault and he woukd charge me a delivery fee if I wanted them to deliver it!!! REALLY?? All I wanted was for them to make note that they owed me an item for future order! Never mind that I went to pick it up and GAVE A $10 tip!!! Seriously?? Management messes it up for hard working ppl these days.Get rid of that guy, he is garbage and will bring your business down along with good tips for hardworking ppl.
