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January 2024 by Gina S.
Buyers beware! DO NOT purchase appliances from Lowe's. They have a 48 hour return policy, which means if you, like us, have your stove almost cause an electrical fire in your home before dying completely - less than 2 months after purchase, you are out of luck. Lowe's customer service does not care about you or your circumstances. They will take no responsibility for the fact that they sold you a defective, dangerous appliance. They will simply state - and restate - their unethical 48 hour policy ad nauseam. Again, DO NOT PURCHASE APPLIANCES FROM LOWE'S. And, on principle, perhaps don't purchase from Lowe's at all.
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December 2023 by Carol P.
I had a great experience today at Lowe's and want to make sure it's acknowledged. I came up to the paint counter around noon today (12/19/23), and asked for a small sample of a paint color I'd picked out. The gentleman behind the counter asked what I would be using it for, and I explained I'm a novice and had "a lot of dumb questions". He eased my mind, said he'd help me, and anticipated answers to queries I didn't know I had. He got me what I needed to clean the area first, helped me to determine the sheen I needed, and when I asked about brushes, he steered me toward the small paint rollers which I had not even considered (as I said- extreme novice here!). I asked where the painting tape was, and he told me to make sure not to remove it after the paint had dried (so it won't lift the paint up with it). He grabbed me a paint tray (again, something I hadn't thought of). Through all my muddling through this, he was polite and didn't make me feel dumb. I didn't get his name, but he deserves serious accolades, and puts a great face on Lowe's.
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October 2023 by Vickie B.
The store didn't have any of the washing machines that I wanted in stock. They only had 6 and they were the most expensive ones. I had to order it and wait a week, but what bothered me most is that the offer the military discount on electrical items.
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October 2023 by Ryan O.
Seriously absolutely terrible. Let me tell you the bad things and the one shining light of the whole situation. First of all I went in to buy only one part and should have only taken 5 minutes or less. But instead I ended up wasting 30 minutes of my time and ended up walking out due to the lack of knowledge and underpromised helped. First of all, I only need a faucet part. I ended up looking at the parts and couldn't find anyone in the area to help me. I noticed after 5 minutes that other people were doing the same thing. Finally a lady ended up walking out of the area to find help and ended up finding Keith. Keith ended up helping her and took about 5 minutes. So after patiently waiting now 10 minutes, I asked Keith when he was done with the nice lady if he could help me out for a minute. He ended up telling me that he would call somebody over here on the certain aisle to help me out. After patiently waiting 15 minutes with no one even remotely stopping by. I ended up walking up to Katt to see if she could help me. Waited another 5 minutes and no ONE. Holy crap still terrible service. Ended up running into Donald who seemed to be a manager, who was on the phone and I asked very strongly since I haven't been helped at all to get help. He stated that he would send somebody over to help me. I said very strongly that, that response didn't help out 25 minutes ago. Finally the one shining light. LAUREN. Lauren had no experience in plumbing but her brother was a plumber. She text him and called him for answers. We ended up sending pictures to her brother and still her brother wasn't there so he couldn't answer any of the questions with confidence. I sincerely thanked Lauren even though I wasn't able to be professionally helped. I ended up walking out of the store and went to Ace Hardware where I was helped within minutes of walking in. Found my part and was happy. Even though Lauren didn't help me! SHE WENT OUT OF HER WAY TO COMPLETELY TRY AND HELP ME. The others were absolutely terrible. Donald on the phone on the sales floor in a camo vest and not helping at all (Dismissed me like I was nothing). Keith who lied about sending anybody to come and help me, especially if he was just done helping somebody else out. Plus I patiently waited the entire time while Keith was helping out the nice lady. Katt was honest and said she didn't know anything about Plumbing and would send somebody. Honestly LAUREN who went over and beyond to help, but still couldn't. I can 100% appreciate the help. Sometimes times are tough but seriously don't say you are going to help and not come through. I wasted so much of my time while I had groceries in the car thawing out. I'm seriously mad about how the LOWES organization treated me. I'm pretty much done spending money there unless I seriously have too. I wanted to give negative stars because of the lack of service. But I'm giving two stars only because of Lauren who went out of her way to call and text her brother to try and help and solve my problem. For someone as young as she was, I'm impressed by the genuine impression of Lauren.
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September 2023 by Joe M.
I typically don't leave bad reviews, but this store is terrible. Items online will say "in stock" but when you get there, they are nowhere to be found. I ALWAYS have to go back outside to get a lumber cart because they haven't been retrieved by employees. I know this this location gets plenty of business, so maybe they're understaffed. It seems like I leave the store disappointed and/or frustrated and have to go somewhere else (Home Depot) to find what I need.
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September 2023 by Janna D.
Unfriendly, not happy personnel. I have my regular account and a PRO account. That store has lost my business. My first order was canceled without being told. The delivery brought one order. I called the coordinator in delivery. He was very unfriendly and challenging. He wouldn't let me finish anything I was saying. All their notes said if the customer calls let them know it was cancelled. Why wasn't I called? I had my landscapers ready to work that day. They apparently felt it was fraudulent. My bank didn't show they denied anything for any reason. The delivery was a day late and driver was 4 late from when he said he would be here for the order that did go through. The driver was very apologetic but said the delivery area is not running smoothly and is about to quit because of it. He was very efficient and friendly. Too bad he has to apologize for his company. They lost out on a $6K appliance order because of the store being inept. When I did go in to pick up an order, I didn't know where I was supposed to go (I failed to read where to go) so I stopped at the Pro desk (I used my Pro card). I stood there for 2 or 3 minutes and no one acknowledged me. Finally the old Keith (as there are 3), seemed irritated that I was even standing there. He finally asked "Do you need help?". OK, so what popped into my head and didn't say out loud was "No, I'm just standing here because I had nothing better to do with my time.". I said yes I am picking up a Pro order. This guy was not friendly in the least, asking me "Well, is it up here?". I started getting rude back to him and stated "I don't know, you tell me." I had to finally walk off and ask someone on the floor where to go. Even the women at "pick-up" was treated rudely by someone she asked to help. So she did it herself and another guy came out and asked if she wanted some help. So, my next order I went through the Bremerton store and everyone was much friendlier. The 2 women that were loading for me were comical. The comparison was night and day. BOOOOOOO Port Orchard. Maybe there should be better management, start in the delivery area and do an overhaul.
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August 2023 by Paul Bramkamp
Blaine and Brian just came to pick up materials delivered too early. Their handling of the forklift was like watching a ballet! Terrific job, terrific attitude, and excellent customer service. Really impressed with your people!
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August 2023 by Bad V.
Yay for Port Orchard! We are home to the worst Lowes in the nation! They should change their motto to "We work hard to keep you from buying anything!" If you go in, you have to check yourself out. Sure, there are a number of people standing around, but since they cant pass a cashiers test, they get to be greeters. I don't need to be greeted, I need to get in and get out. Get some more cashiers! If you check yourself out online, you have the option to pick it up in the store - a frustrating roulette game of 'which locker is my stuff in?' or the maddening game of delivery. Forget about the same-day delivery nonsense, they will mess that up faster than you can shut down your computer. And if there is a problem, good luck finding someone to help you or solve your problem. Its like you have given them some calculus problem to prove. Their system wont track your order, they cant find it, but if something did get delivered (albeit wrong) they just tell you its been delivered.
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July 2023 by Valerie H.
Ordered a generator from them and the date of delivery kept changing. When the two guys arrived to deliver it, they left at 30 feet from the location it was going to be installed in because they couldn't be bothered to back up and move over. On the way out they hit a tree. Just dumb lazy people.
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May 2023 by Shelli S.
I was at the check out and had an item that was ringing up at the wrong price. I made sure this item was the correct item that went with the price. I always dislike how I have to wait so long just to get help when I have a problem ringing something up. Finally the associate looked at me from another check stand and asked me if I needed help. I said, "yes, I need help." I thought to myself, "Duh, the blinking red light above my head should have given you a clue." She paused as if I was going to yell across the aisle to tell her what my problem was. I waited for her to come to me and I told her the item was ringing up $1.00 over the price that it said on the shelf. She said well you have to go back to the aisle and prove that the price was really $1.00 less. She said I had to go take a picture of the price. I said to her that I shouldn't have to walk all that way to prove it to her, she should have another employee do it or she could do it but as the customer, I should not have to run and check the price. She said, well I cannot just sell something for 1.00 less if I don't have proof. I told her to keep it. Customer service is at an all time low. I guess that's why they call it LOWES. Can't get any lower!
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March 2023 by Billie Cross
They had exactly what I needed I was in and out of there in 15 minutes
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March 2023 by Charles Haden
Needed help with a Garbage disposal and Charles helped me and explained how to install power cord.
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March 2023 by Pete W.
Nolan in flooring was outstanding. He searched all day for a missing pallet, keeping me updated, and when they couldn't find it he called to offer a better product for the same price.
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October 2022 by Michael K.
Do not, I repeat DO NOT, use Lowe's in Port Orchard to install doors in your home. We made a deal to have two custom French doors installed in the entrance of our home. We signed the contract last December, and bc of the pandemic, were told it wouldn't be until April of '22 before the contractors would arrive to tear out the old doors and install the new ones. Premier Services was the name of the contractors, and they were supposed to arrive at noon. They showed up at 4 PM and it was immediately obvious they had no idea what they were doing. They didn't prep the work area, no drop cloths, no tarps to wall off the doors after they ripped them out, and all that while the wind was roaring, it was pouring rain and we were watching the NCAA basketball championship game. I had to put up my own tarps to block the weather. When it came time to install the custom doors, they paid no attention to the instructions, and when the installation was "complete" we had doors that were neither plumb nor square, with a gap through the middle you could fly a kite through. You could actually look through it and see daylight! They also didn't shim the doors, use caulking or foam to seal the casing. They also cut the inside of one of the doors (thus ruining it) in a futile effort to line the doors up. An unbelievable mess that became a nightmare. So their management guy came out, looked it over and ordered another set of custom doors. And three months later a new set of custom doors arrived, and two different contractors. They looked the original installation mess over and said they'd have to come back. That was it. I hired a new professional contractor that came out, fixed the original mess and pointed out all their deficiencies, and then paid him after he did a beautiful job of installing the new doors. We then notified Lowe's that we intended to sue them if they didn't return the labor costs, which were substantial. They finally agreed and when my wife went to pick up the check at customer service, they tried to give her a gift card to Lowe's!!! She stood her ground, demanded to see the manager she'd been compromising with, and was given the thousands of dollars in cash we'd paid for the labor, as originally agreed. Never again. I haven't been back to Lowe's since the entire ordeal and will never set foot in there again. They lost good customers.
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August 2022 by Juanita S.
I purchased a stove from Lowes on August 18, 2022 and salesperson gave us the date of August 29 to obtain the stove to replace for the one was going bad. August 29, 2022 came and Wow! What a disaster. Blaming a computer problem. Get real Lowes you can solve problems without a computer and making customer happy who like to keeping back. My advise to future customers take your money and boycott Lowes. Lowes employees are the worst passing the buck and not wanting to help you. Blaming computer problems and not taking every effort or having any pride of helping customers. I rather not give a 1 star rating yet there is only one way to this review
