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April 2023 by Average J.
Losing us after 16 years of banking, unfortunately. They constantly shut our cards off for fraud protection, without a call or text, nothing, and it's over basic utilities, I'm talking about the power bill that's been on auto-pay for 5 years, level stuff. We are done. We have never had any strange activity on our account, nothing to bring this on. We have incurred late fees, we have had our cards declined at our regular grocery store, it's been horrible. This is just enough!
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February 2022 by D H
Will NOT take BECU DEBIT CARDS
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October 2021 by Shaun W.
Went in to open an account with a $500 deposit. Was refused service and discriminated against on the basis of a disability when I informed them I was exempt from the mask mandate. This discrimination is in violation of several state and federal laws. I do not recommend. Terrible and discriminatory service.
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March 2021 by Darcy H.
Some people at the Port Orchard branch can be very rigid and difficult to work with. I don't like to leave a one-star review but at the moment my blood is boiling! My mom opened an account with them with her life savings. It was deposited via a cashier's check from her old credit union. The funds were held for a full seven business days causing a small Geico payment to be denied twice then they charged her two NSF fees totaling $64.00. I called and asked them to reverse the charges and the teller couldn't do it, so I asked to speak to a manager and the manager was very rigid about their policies and said that they did not yet have a relationship with my mother. I told them that they were not making a very good one and that if they didn't wave the fee, my mom would be happy to take her money elsewhere. The manager then offered to meet me halfway. I felt that was ridiculous since my mom had such a large sum of money in there. It seems it would behoove them to simply wave the fees and make an old lady happy, and ultimately keep her as a customer. I did call the Belfair branch, and they were very nice and waived the fees without getting argumentative and rude. Therefore, her money is still in Kitsap Credit Union, no thanks to the Port Orchard branch. I hope the "relationship" becomes a good one in the future, but the Port Orchard branch may need to send their managers to some PR training.
