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March 2023 by Robert Cortez
Opened a checking account. Very friendly and helpful manager.
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August 2022 by Jerry Billings
Not a cheap bank to bank with. Their fee schedule is insane compared to other banks in the area. Transferring money between your accounts? is a 10 dollar fee. You want a bag? 3 dollar fee. You want to do a wire transfer. 25 dollars???!!! You want a safe box? 120 bucks. Don’t even get me started on overdraft fees. The staff here sorude and unprofessional. There is literally no reason for anyone that is self respecting and interested and in safely storing your cash to bank here. Please look at their fee schedule before you consider this bank.
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August 2022 by Joe Wegrzyniak
This bank is insufficient to say the least. Staff are unprofessional and will not accommodate. Closed my account because I tried bringing rolled change that I have to deposit into my account. First they told me that they would do it for a fee but didn’t know what that fee was and would have to get back to me. They never got back to me so I called around to get an answer which no branch could confirm there was actually a fee. Eventually they called me back and said they are closing me out because they do not want to take change and will not accommodate my needs as a business owner. Honestly good riddance. I felt so disheartened by the lack of dignity and respect from this branch. I said it once and I will say it again. Very unprofessional staff here.
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August 2022 by Laurel Skeevers
Not accommodating, not respectful, not professional. This branch is not worthy of 1 star.
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July 2021 by Alison H.
I have always banked with a credit union, but I switched my business account to Kitsap Bank because it is local and has been around for over 100 years. I have never been charged so many fees and had my accounts mismanaged in such a short period of time. When I opened my accounts (personal and business) in May of 2020, they only provided me with a checking account, not a savings account. Weird, right? I had to go inside the bank after many confusing phone calls and finally I was given a savings account. I suppose it is common to open a bank account and only want a checking account? No way, that is weird, everyone wants both checking and savings. It is absurd that I had to REQUEST for a savings account. Absurd. My biggest gripe is the plethora of problems with their online banking/phone app. I wasted a lot of time on the phone and in person regarding this. Pop-up messages said I did not have authorization to deposit checks. HOW NUTS!!! I'm the only one on the account, what do you mean I can't deposit a check in my own account?! I was unable to use the online deposit because I was never given a debit card (which was absolutely essential for using Kitsap Bank's phone app, as they have a second party app you must also download and then enter your debit card number in order to use their services). Impossible to do that without a card, which should have been given to me right after opening my accounts. While on the phone, multiple separate times, I was speaking to the bank's web master/developer of the app. I know this because while on the phone, they were re-writing the code so that when I closed the app and then re-opened it on my phone, options that didn't exist magically appeared. Because of their poor service, I closed my accounts a month ago and only NOW am I finding out that I was charged a $25 closing teller fee. NO ONE EVER told me about that fee. I want my $25 back, I found out about this fee after I was sent a paper statement (which earlier I had to OPT OUT OF in order to not be charged $5 EVERY MONTH, and the only way to opt out is through their useless app). I received no receipt the day I closed my account that said ANYTHING about this fee. Let's be honest, wow, burned while opening my account, burned closing my account. I took my business and money to Kitsap Credit Union and I'm never looking back. I will write a review on any and every website to warn people of this bank that certainly doesn't care about you, only your money. Kitsap Credit Union was so helpful and it was easy to open my new account with them. They even printed my new debit card that day!! And their online/phone app is excellent and easy to use. Stay away from this bank- so many fees, lack of communication, poor service, and let me tell you, when I closed my account at the Kingston branch, the teller asked me why and I said the online services were beyond sub-par. She agreed then she went on to tell me THAT SHE has an account with Kitsap Credit Union. So there you have it folks, even the employees don't want to bank where they work. That speaks volumes. Goodbye Kitsap Bank, know that I will share my experiences with everyone and anyone that will listen.
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November 2017 by Douglas Swope
This crowd is always helpful, and give us their full attention when waiting on us for business.
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February 2017 by Brian Schuster
Very helpful people at this branch.
