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January 2022 by Jessica Catalano
Dr. Frandsen, Carla Walter, and their team are the best in the county hands down. They go above and beyond for their patients. This team really listens to you and will find a way to make sure you are taken care of. We have never had any problems whatsoever in the last 4 years that we have been going to see them. And they will even fit you in if you need to be seen right away because you are very sick. They treat our family with respect and truly offer a high quality standard of care. This team also has a very diverse range of skill sets which makes them very knowledgeable in a lot of areas.Even with the progression of COVID-19, the telehealth appointments also reflect their high quality of care. Even when my daughter had a horrendous cough/cold, they were able to give me the right guidence on how to take care of her and make her feel more comfortable. They also offered support in case she got worse and what steps to take. Thankfully, I followed everything they said to me on the telehealth call and she got better quickly.I am very thankful for this team and give them a high recommendation!
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January 2022 by Dale mills
I had a cough for weeks. They would not see me in the office because of covid fears, even though I had already had a negitive covid test. They made me do a tele-visit with a P.A.. As I was in misery, I begged the P.A. for something to relieve the cough in response I was told to use over the counter medication. I told them that wasn't working and again begged for relief from my cough. My pleading fell on deaf ears. As a result I later coughed so hard I now have a hernia to deal with. Thanks for complicating life. The P.A. gave me a prescription for amoxiclav for seven days. I started to get better then got worse when the prescription ran out. Ended up in the ER where the doctor there finally gave me something for the cough. He told me that the dose of amoxiclav I was given should have been a ten day not a seven day treatment. Once I scheduled a DOT physical, took time off work, arrived only to find they scheduled my appointment with a provider that was not qualified to perform a DOT physical. Very unreliable. Not recommended.
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November 2021 by Doug Meek
I found it to be very cold and a bit snobby.In addition, you can't get personal with the "note taker" in the room.I also think the docs attitude is arrogant and lake bedside manner.
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August 2021 by James V.
Saw Dr. Frandsen one time for 10 minutes. He told me to follow-up with other doctors I was seeing. That genius advice cost my insurance $250. 2 weeks later I went to the ER for an emergency. Come Monday Dr. Frandsen ghosted me. He abandoned me as a patient without prior notice and removed my access to the patient portal.
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December 2020 by E H
Dr Frandsen (and his assistant Carla (sp?) and the staff) truly care. Period.A family of 3 and we wouldnt go anywhere else on the peninsula for myself, my wife, or our 5 year old daughter. With many allergies, food issues, medication needs, physical set backs (genetic and motorcycle crash related), mental queries, etc etc etc... there are too many things to keep track of. The staff keeps organized, Dr. Frandsen shows compassion and skillful knowledge, and the whole experience is sanitary, careful, unrushed, and honestly what a family pracrice should be striving to create. (He has had more scalpuls in me than I care to admit... Checking this, removing that...)5 stars through and through. Next time you or a family member need honest care- this practice is the cornerstone of care.
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November 2019 by Heather A.
Dr Frandsen is great His support staff need some serious training on customer service Rudest front desk people I've ever dealt with Treat you like you are two years old and no empathy
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September 2019 by Tia White
We've had an awesome experience with this office for our whole family. The staff are knowledgeable and good with both kids and adults.
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August 2019 by John S.
I used Dr. Frandsen's Sound Health Care Center's new online payment portal for the first time. I have always called in to SHCC and paid by bill by giving my credit card over the phone. That always worked perfectly. A bill came in the mail yesterday with new instructions how to pay online at www.quickpayportal.com. It was quick, easy and safe. I entered a code from my bill, it pulled up my account showing the correct amount I owed, I put in my credit card info and paid the bill. I can pay on my cell phone too by going to the same web site. Really convenient. Using this new payment service, I can also keep the phone lines open for patients who really need to get through to the medical staff quickly. Smart patient care improvement. I like Dr. Frandsen's clinic because it is so comprehensively innovative and progressive.
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June 2019 by Joel C.
Dr. Frandsen is just OK but I decided to search out someone with a more dynamic personality. Maybe he's adequately educated in the field of medicine but I never felt like he was entirely interested in my problems. His clinic is an well located off of Hwy 16 and Tremont and his staff is first rate.
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February 2019 by Katherine P.
My husband has had an excellent experience ! Dr. Frandsen and his staff are very professional, straight forward and to the point! Husband has been a patient for 7-8 years or longer and has no complaints! He has taken the time to answer all of my husband's questions thoughtfully! I have and will continue to recommend him to my friends and family! Extremely happy patient!
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September 2018 by Madd Eye
Ok where do i start!!!! If you are an attractive female you are in luck and will receive great care if yer a 40 year old male youd do better going to a vertrinarian
Has no regard for your pain, barely touches you upon examination (which isnt examining in my opinion) of what is wrong with you, his assistant is there at all times so you feel akward in explaining issues considering he never asks if its ok for her to be there for the visit, has basic knowledge and his diagnosis always leads to physical therapy for everything and will always refer you to kitsap physical therapy they actually are great.
If you work on a boat and get injured on the water it will always be billed as an L&I claim instead of a jonesact claim and if you tell his staff they will practically act as if they dont know or have never heard of the jones act meaning they have never dealt with any injuries from port orchard folks who got hurt on the water !!!!!!! When you do do a work related injury with this Dr he will become agitated and act like you are doing something that is causeing his business harm and will try everything to get out of being any part of the claim and you will most likly have to pay out of pocket for this because he will either not speak with L&I or he will lose your claim info and say he never saw it this has happened twice to myself so be very careful in dealing with this Dr save yourself some time and money and use a differant Health Care Provider I am now!!!!!
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September 2018 by Robyn j
My favorite doctor. He is very knowledgeable and takes the time to explain things to his patients. Very friendly and kind.
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September 2017 by Catherine Ecker
Dr. Frandsen treats his patients with care and respect. He's been my family's doctor for over 20 years and has helped us navigate our share of medical issues. We are grateful for his thoughtful diligence and insight.
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September 2016 by Jeff Willie
Was told I had an appointment at 830 showed up 5 minutes early and the secretary screwed up and put me down for 8. Won't be going back.
