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January 2024 by Robert Chisick
Great place. Close to town, easy access and good pricing.
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March 2023 by Marc H S.
I used their facilities for several years and this place is run very professionally. Easy access and temperature regulated. Highly recommended.
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February 2023 by N Y.
The best thing about this location is the kindness and patience of the manager, Cynthia. I've dealt with her multiple times, and even when a company policy will not allow her to accommodate me, she is always just a really pleasant person. The facility is always clean -- in ten years, I've never found anything crawling in my unit. As storage facilities go, this place is not too scary to walk through (as a single woman alone). One major negative -- so major that I may soon move my belongings elsewhere -- is that the rental fees steadily increase for loyal customers, while new customers get bargain rates.
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January 2023 by Kloe K.
Horrible and recently acquired by a company called storage mart and the entire thing is so completely changed from management to how the individual locations are handled that its business model is a disaster and customers are paying more then a premium for terrible customer service and I recommend terminating any existing lease immediately
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January 2023 by Meg A.
RUN. DO NOT USE THIS STORAGE PLACE. These people are so evil. They don't care at all about their customers, this is so horrible I have no idea what to even do right now.I rented this unit after finding out so had to leave to country for work on very short notice. I started moving in my belongings. Halfway through my code to get in the building stopped working. There was someone else outside having the exact same issue. But they aren't leaving the country for work so they can confront these horrible people tomorrow at 8am when they will actually answer. Half my stuff is inside; half is out. They say no one can help me until 8am. I have to be at the airport at 4am. I paid way too much for this unit, and I can't even cancel and move my stuff to another place. I'm completely screwed.They had the audacity to tell me they couldn't do anything because what was happening was "not an emergency, a emergency is when the building is on fire."Right now I am standing outside, half my stuff inside, half out. They have my money and my stuff--and I bet you these evil people keep charging me the full amount each month even after what they did.
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November 2022 by Celeste Peckham
Needs some property maintenance and this owner has failed to return the deposit my late father paid. I cleared out the unit last month and notified him. I have reported him to the state, supplied correct documentation and he doesn’t follow correct RCW laws in state of Washington. I will be emailing this man further documentation as well tomorrow. I work in the storage industry and explained this to him and emailed from my work email. Trust me I would never do business with this facility. I would choose a well known, clean, well lit, better cameras and actually be personal to tenants and guests! Especially those whom just lost their family members and are grieving!!!!
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August 2022 by Gabby B.
Had the kindest employee Mark help me out today! He went above and beyond to make sure I was able to get a unit I wanted when I realized the one I bought was too small. He helped me look at a few more units before renting a new one just to make sure it was perfect for me! Definitely glad I chose to put my things here!
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May 2022 by Jennifer B.
I've been a customer for years at the East 62nd Street location. It's always very clean, I feel safe there and the customer service is great so this is nothing against them at all. I am writing this review though because people should know that StorageMart recently bought them out and the lack of communication to its customers about this and any changes occurring because of this has been poor. In fact, there's been none. I only found out when I switched units because noticed that lower units were going for $84 and I was paying over $100 for a unit that I needed a ladder to get into (mind you I'm 5ft tall). Anyway, two months after switching there was an additional $10 charge on my account which I learned was an insurance fee that they were making all renters have. Fair enough but again no communication about it. Luckily I have renters insurance for my apartment which covers this so I do not have to pay that additional charge. Although not that I'm thinking about it they didn't refund me for it either. The next month my $84 fee jumped to $98. I emailed them and got no response. I called and found out that it's a rent increase and was told that it used to be every year now it's going to be every 5 months. Again no email about this just an unsigned new lease in my account. They insist that they've sent emails about these changes but I've checked my inbox, my trash, my archives, and my spam. There's nothing but my invoices. When I was physically there a month ago I heard the woman in front of me saying the same thing. I realize prices are high everywhere but it's shady to come in as a new owner and make changes without communicating to your longstanding renters. The man on the phone (who was very nice and patient with me) mentioned that he wasn't sure if the 5-month increase would apply to long-time renters. That would be a really nice gesture and I hope they consider it. Again the place itself and its employees are all great. But I feel people should know about the change in business and that it's been pretty disappointing so far.
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December 2021 by Steven W.
I had a friend use the storage at 44th and West Side with bad results: There was a rodent Infestation and she wasn't allowed to use the disposal service that was available.
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May 2021 by Rosanna P.
Faig M at Manhattan Mini Storage was super helpful and easy to work with. I am so grateful that he was there when I arrived. :-) My belongings fit nicely into the space as well. :-)
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March 2021 by Guadalupe B.
I first moved to NYC in 2018 to start working on my graduate program at NYU. Once I graduated, the house I lived in was sold. I then started the lovely adventure of subletting. It blows in NYC. I had to put most of my stuff in storage. At first, I only paid $60 which wasn't too bad. Then the lovely pandemic started and I had to leave NYC to love with my mom for the time being in California. I now pay $100. Thankfully, I have the money to pay. The day I moved my stuff in the staff were-AWESOME. I wish remembered the guys name. I will update once I do. He helped me pack my things in the storage and he helped me lock up my stuff. I gave him 4 stars, but I do wish the cost of the storage could be adjusted during the pandemic.
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January 2021 by Carla C.
We went to Manhattan Mini Storage today to switch our locations from uptown to the 23rd St location in Chelsea. Michelle was working the front desk there (23rd St) and she was fantastic. She was friendly and knowledgeable and made the whole process very smooth. We highly recommend!
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June 2020 by Steve S.
Last week - I had difficulty assembling a new storage rack. Romeo, one of the employees, stopped what he was working on and took the better part of an hour to assist me until it was complete. Very helpful!
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May 2020 by Vittorio B.
I've been a customer here for years, and never experienced such poor service until this afternoon. I came here around 5pm to pick up some packages. I walk over to the area outside of the help desk where there is a sign clearly showing to wait there for assistance. I use my Manhattan Mini Storage ID card to confirm that it works in case I am asked to use it. Guy is sitting there as if nothing happened. Eventually, he points to himself as if to say you're waiting for me? I put my hands out to say who else am I waiting for? Clearly he is not aware of the signs posted outside informing customers of where to wait for assistance. I didn't think it necessary to call the number since he was right there. He tells me he couldn't see me because I'm so tall, which is total BS. I could see him very clearly sitting at the desk. Then he finally comes over to ask what I needed and I tell him I'm here to pick up my packages. He comes back over and asks me for my phone number. I give it to him. He looks up my account and then asks me about payment. Confused, I repeat again that I'm here to pick up my packages. At that point, I became irritated at his indifferent behavior and lack of professionalism, and using the excuse that he is new is not going to cut it. I told him point blank that perhaps my skin color was the reason why he was so reluctant to assist me, and he responds that he didn't need to hear all of that. He needed to hear all of it because he handled a long-time customer in a very poor manner, and there was no excuse for it. Hopefully I won't have to deal with him again. UPDATE: The VP called me last week personally to apologize and set things right. I appreciate her taking the time to do that, as I was definitely considering taking my business elsewhere, so I have updated my review from one star to four stars. It was refreshing to hear someone who gets what good customer service should be. I'm in management myself and understand the importance of customer service, not just on the corporate level, but on the consumer level as well.
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March 2020 by Verna S.
Update- the business owner wrote me back! She wrote; "Verna, Thank you for sharing your concerns about data privacy, this is an issue we take very seriously. The safety of your personal information is just as important to us as the safety of your personal belongings." My response; I'm glad it's important, but larger more secure businesses than yours have had data breaches- Wells Fargo, Yahoo, Marriott, E-Bay, Equifax, Target, Uber, Morgan Chase, Sony Play Station, Verisign, Home Depot etc. Few of these require an SS# (banks being the exception). All personal data was compromised. If the safety of our personal information is indeed important to you, you should change your policy! She wrote; "We ask for your SSN as a precaution to establish your identity for the security of our entire community. We do not run a credit check and we encrypt your data so it is not visible or accessible to our employees. If you are unable to provide an SSN we may still be able to fulfill your storage needs, but we will need some alternate personal information, such as your date of birth, to help establish your identity. " My response; They would NOT accept any other form, repeatedly telling me "this is our policy". And yes, I tried several different workers at several locations. And simply making the information invisible to your workers won't do a damn thing to protect it from hackers. Lastly, the following is from Investopedia.com (full article here; 'When to Provide Your Social Security Number Not everyone who requests your SSN actually needs it. Generally speaking, if an entity reports information about you to the Internal Revenue Service, you probably have to supply your Social Security number. This includes your employer, banks/lenders, the U.S. Treasury for savings bonds, state or welfare departments, state unemployment insurance departments, and workers' compensation. Although other institutions and businesses have the right to ask for your number, they don't need it.' There it is, from financial professionals. THEY DON'T NEED IT. Read the above. I'm sad to see a woman led company going down this road, but my review remains- give out your SSN at your own peril, and this isn't even a bank- it's a storage unit!