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January 2024 by Sheri
Janette has always gone above and beyond to make sure everyone leaves with a smile on their face. I have seen her when she was sick/not feeling well and she still managed to make sure everyone was happy. A couple times I had problems with packages that got lost and she took the time to track them down and get it to where it would not have to be sent back before I could pick it up. She loves her job and is very good at what she does, she's the best.
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May 2023 by James Hamilton
I drop off a bulk mail box that was left at a donation center and the person at the counter stares at it, glares at me and asks what it is and where it came from.She looks it over with disgust and reluctantly accepts it.I am amazed at her reaction.
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December 2022 by Jason J.
The inept management here are the grinches that stole Christmas. Have had my packages for well over a week now, along with my regular Mail that seems to only make rounds to my neighborhood once a week if we are lucky in the middle of Kennewick by the way... Does not accept phone calls as IVR has them immediately disconnect when agent is requested, cannot request to pickup in person and when filing an official investigation, you get a rude phone call followed by an email that your case is closed with no resolution at all. Nothing was ordered last minute and the items that were supposed to get here over a week early may. It make it till after the new year, or at the current rate, Valentine's Day. I would have gladly picked up my stuff if give. The option to do so. Now under my tree is bare and I do t even have the tools for work to do my job efficiently either...Can we privatize the postal service yet?
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December 2022 by GreenTea
I LOVE how the Pasco USPS office receives your package on time, and instead of putting it on a truck for delivery they waste time and money to send the package off to Spokane or Walla Walla, who then send the package right back to Pasco! Yayyyy wasted money! Yayyyy delays! Yayyyy unhappy customers! Yayyyyyy more pollution wooooo! Seriously what in the flaming sassafras is going on here?!?! Honestly at this point it seems like the Pasco distribution people are intentionally trying to blank people off, is this all part of Dejoy's super duper plan for USPS?
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November 2022 by Alejandro Gu
Won’t answer phone
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October 2022 by alexa
they never pick up the phone and my packages have been sent to the wrong address or returned to sender without telling me
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June 2022 by Tina Merrill
This post office never answers their phone! I had a package delivered to my lock box, the letter carrier put the key tag of the lock box in my mailbox but there was no key attached. So I was unable to get my package. Super frustrating because I had to leave a note in the mailbox so the incompetent mail carrier can finally delivered my package the next day. I’m hoping he reads my note tomorrow……fingers crossed
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February 2022 by Dianna Sears
Postal workers lazy. Lie about trying to deliver. Supervisor no better. USPS going down the drain.
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March 2021 by Fishing Mafia
They take for ever to answer the phone
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October 2019 by Art Copeland
Worse Postmaster I've ever seen controlling a post office that is OWNED by the People. I say fire this person~!
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August 2019 by Don't Trip
4 separate packages on 4 different occasions were delivered to the wrong address.
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July 2019 by tainlor
terrible service
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April 2018 by Melena Metina B.
Wow! This review is for a mail carrier from the Pasco Post Office and the supervisor I had to speak to when my son wasn't getting his mail. The mail simply "disapeared." Never sent back to return address. the Pasco office or the carrier there "lost" them since they were sent directly from a post office. So I decided it would be best to send mail certified and spoke to the supervisor about my concerns. Two weeks later sent to my son's address a certified package. He was waiting for it and made sure someone was home. The mail carrier put the "Sorry we missed you" note on the WRONG ADDRESS!! Thankfully he has good neighbors! This goes beyond bad service, why is this person delivering mail ??? Come on! Give us a #!%$&%*ing break!! Can't even get certified mail in Kennewick,Wa. Thanks Pasco Post Office!
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December 2017 by Jacinta Matthias
First time I came here 2 years ago, the Post Office worker was so rude to me considering how nice I was. He settled down once I raised my voice and became rude back. I went to mail something out on Wednesday and the Post Office person did a horrible job at taping my priority box. You could tell it could rip open easily if box was handled incorrectly. I just got done telling him the last time I sent something out, the person who recieved it said there was a hole on the box. When I asked if he could tape one spot, he answered "I'm not going to tape it anymore. If you want to tape it better, buy a roll of tape and do it yourself" very rudely. Second Post Office in Tri Cities that I've been to that needs go work on Customer Service.
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January 2017 by Leticia De La Torre
Lines are too long
