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July 2024 by Leopoldo Gomez
It is assumed that if you dial the store, a person answers, and instead, the system answers and does not even give the option of being able to communicate with an associate... bad.
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June 2024 by Marissa Mejia
People are always willing to help. They're more affordable than other wireless carriers, so that's a plus.
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October 2022 by Spud Queen
I needed help with my phone and Jay H was so kind! He even upgraded my plan and saved me some money!!
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November 2020 by loren stueckle
Replaced old phone. Quick and easy!
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July 2020 by Ernie Peralta
Great service, Rosy she is the best helping people to solve cellular problems or questions.
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February 2020 by Josh Hall
My wife went in to get me a phone for Christmas. She asked for the iPhone 11 Pro with the biggest memory (512), the sales person told her that the biggest one was 64gb. She didn’t know any better so she accepted the information and purchased the phone.
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October 2018 by Karl Kohne
Everything was great. Had to wait a little bit as it had a lot of customers.
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August 2018 by armas Morales
Everything perfect
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June 2018 by That Guy
Manager relies on everyone else to do her job, she hopeless and will not help you, and charge you for her mistake
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May 2017 by Nicole E.
My husband and I have been with AT&T since we were married more than a decade ago. Since I never got service in the building where I work, I was interested in switching to a new carrier that would be able to provide me the coverage that I need for work. After asking my coworkers who did get service, I came up with only two carriers that could meet my needs. One was Verizon, which I was unwilling to go with because we were paying what we already considered to be a pricey monthly bill, and we were not interested in paying MORE money per month. The second was U.S. Cellular, which for some reason I had never even considered previously. Silly me. My only hesitation to leave AT&T was because we had an excellent representative (Looking at you, DJ!) who took very good care of us whenever we needed anything- sometimes even through Facebook Messenger. He always went above and beyond. Due to circumstances beyond his control, I needed to switch. Obviously, I was nervous after having ten years of experience and expectations with AT&T. Enter Amy at the Road 68 branch of U.S. Cellular. After working with representatives at another location and attempting to set up a meeting to go over plans and prices with my husband there (schedules can be complicated, after all) and have our ducks in a row as far as the preferred hardware was concerned (because I was told I could NOT bring over either of our AT&T phones), the ball was dropped and the day before our scheduled meeting was to happen I received a phone call stating that not only were both of our phones out of stock, but that they could not be ordered without first SIGNING UP. This came after being told just the day before, "Don't worry, we have your phones in stock all the time and don't need to pull them." Yeah. I was not very happy. I'm IN customer service and before I EVER tell a customer that I have something in stock I make sure I'm holding it in my hands. That being said, I was quite frustrated and called over to the Road 68 store to inquire about stock there. That's when I talked to Amy. This lady KNOWS customer service! She let me vent to her about my frustration, and although she also did not have what I wanted in stock, she told me that she would speak to her manager and call me back within a few hours. I gave her my number and went back to work. When she called me back later in the afternoon, she told me that she had communicated to her manager what had happened to me at the other store and that she wanted to earn our business. She obviously cares very much for people and takes pride in her company, because she was very concerned with my feelings toward U.S. Cellular. I have a great amount of respect for people like her. After speaking with her manager, she was able to pull some strings and have the phones that we wanted transported from another city by another representative who was attending a local meeting. Due to her desire to work with us, my husband and I agreed to head over there after work and meet with her that very evening. Once we were there, she also told us that while my husband's phone would not be compatible with the new service, mine would be. She actually checked my phone, unlike the gentlemen at the other location who apparently just wanted to make more money off of me by selling me another phone... What's this? Another honest and trustworthy representative? That was the moment when Amy became the 'Real MVP' in my eyes. My hubby knew I *really* wanted the new phone though, so he decided that we needed it anyway. I was completely ok with it at that point also, because if anyone deserved to make money that day it was Amy. I was only sorry that we kept her there well past her shift. Despite being stuck at work until nearly two hours after her shift ended (carrier switches take awhile), she never once expressed displeasure or became impatient with us, and she treated our 5 year old daughter like her own. If anyone is out there looking
