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June 2024 by whiteceiling1044
If I could give 0 stars I would. DO NOT SHOP HERE if you value transparency and Intergrity. Waited 6 months on them for a part for a recall. Scheduled a service to get it fixed. Had some AC issues so scheduled a diagnostic for the same day. Was told the service would be done by the end of the day, it was not. Come back the next day pick up the vehicle everything seems normal go to open our sunroof and for some reason suddenly won't open. Go back in and ask about what happened to the sunroof the associate Tim Marshall just passes the buck and gives us a generic response like he waa reading a script saying it's out of there hands. On top of everything else with this terrible experience Tim let's us know that the part for the recall we thought already got fixed that day, the whole reason we came in was on order and they would reach out to us when it came it. Nobody in the entire transaction with them told us that the recall service wasn't done. Why even schedule us to come in if the part we were waiting 6 months on still wasn't there?!!! Again Tim just passes the buck and blames it on personal issues rather then doing ANYTHING to help the situation.
Went in with a broken AC and airbag recall, left with broken AC, airbag recall AND a broken sunroof.
The company use to be called McCurly INTERGRITY Dealerships we see now why they lost the Intergrity.
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May 2024 by DixieRay Kendall
Yesterday I received a phone call from McCurley service after I left a review. They have done way more then I could have ever Imagine was possible. The Gentlemen that has been in contact with me has been nothing but kind and a life saver for me and my family. They have helped me so much without even knowing it. Not only did this Gentlemen look at my Vehicle no cost to me. They are still helping me anyway they can. I am a true believer that God works in Mysterious ways. They have gained a customer for life. I will definitely be recommending friends anf family. Thank you for everything you guys have done for my family and I.
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April 2024 by Jason Merrick
TLDR: Paid $400 plus tax for nothing.
Super disappointed in my experience. Will not be visiting these guys again. Here was my experience: Called 3 weeks ago to make an appointment for (1) malfunctioning touch screen and (2) new key fob. Tony wouldn't give me any indication of the cost of either, but set up an appointment for diagnostics. He said I needed to talk with the parts department about the key fob, and he forwarded me. They said "around $275, but the service department needs to cut it and program it." I said "fine, thanks, I have an appointment set up." I dropped the car off yesterday morning, with no indication of how long they anticipated needing the car. I did mention that, while they have the vehicle, it also has a check-engine light that I'd like them to look into. So, $200 diagnostics fee for the touch screen, plus $200 diagnostics fee for the check engine light. Expensive, but I agreed. Tony called me back this morning and said that the check engine light is due to an injection imbalance and that they want to do $400 more in diagnostics to figure out the root cause. The topper: Neither the touch screen nor key fob are in stock and both will need ordered. Still no indication of the cost, but I would have an estimate when I come to pick up the car. Estimate for all is approx $4,500... And, it took them about 20 minutes to bring the car around. So, after all that, none of the things I asked them to fix have been fixed. Not even a 2nd key fob! I paid $400 plus tax to learn what I should have already known: Avoid dealership service centers. I should have just taken it to Tri-City Battery. Lesson learned.
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October 2023 by Cindy T.
They suck. I took my car in 2+ weeks ago. They have not called once. I've left 4 messages, two, I requested be marked URGENT. My husband has called as well. BEWARE!!!!!!!!!
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October 2023 by Donald Clover
UPDATE #2: showed up to get my car, they made it right but waving the $180 charge.UPDATE: The shuttle was great, but they have had me car for a week now with out calling and following up with me on the progress. I have made 29 calls throughout the week trying to connect with someone and also leaving 4 messages for the tech. Only thing eft to do is catch an uber and ask for an update in person. Not the greatest first impression with this Dealership service.great customer service. Was surprised that they had a drop off and pick up shuttle.
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September 2023 by Jesse Beneventi
Having voltage regulator issues, as diagnosed at auto zone.Signs: vehicle left in garage overnight. Wouldn't start in the morning (pointing to battery). We jump it. It turns on only after leaving it jumped for about two minutes. Second sign: while idol in a parking lot, car turns off (points to alternator) . Jumped again (after a minute). Took it to autozone from there, then the dealer.Tell dealership service center the above. They say they'll check it. They called the next day to tell me that they checked the battery as asked ( I didn't. I know it's not the battery from basic understanding). They say the battery is fine, but needed to be charged. I told them the battery is not the problem. They proceeded to say they checked the battery, and it was fine. I had to say 3-4 times that the battery isn't the issue (and explain why). After 3-4 times, they said they'd have a technician confirm the battery problem.They called back 10 minutes later to tell me that the tech said the battery is OK now. I gave a rundown of the situation one last time in hopes we'd all see the battery is not the problem. It didn't work. I gave up and told them I'd pick it up, and hopefully, my experience is just a fluke.The other half went to pick it up. The service center told her that I asked for them to just get it up and running, so they charged the battery. (I didn't and wouldn't ask that. I hate the idea of moving a problem over fixing it). They charged $50 to charge the battery. She paid, not knowing better. Hopefully, I can work with the dealership to fix this tomorrow (or maybe i won't need to because the tech found a loose cable or something?). Hopefully, the vehicle doesn't turn off as she's going 70 down the freeway to work tomorrow.
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August 2023 by R. UnSir
Brought my Silverado in for an oil change Tuesday 8-1-23. Making the appointment online was quick and easy. I was greeted immediately upon arrival. Although I arrived approximately 30 minutes early, they got me in right away. The waiting room was large and comfortable with coffee and vending machines. Service was done in less than an hour. Anisa was very friendly and let me know that since I bought a certified used vehicle, I was afforded two free oil changes, which was a pleasant surprise.Service: Oil change
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June 2023 by Larry Couch
Just one question. How does one get the service department to return a text or call?
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June 2023 by Jovany P.
The worst service ever had me on stand by over 4 days that they would get back to me . Not to mention they had me run my credit because according to them the truck was available but on the 4th day i get a call saying the truck has been sold so not just did they waste my time but they also ran my credit for no reason.
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February 2023 by Jared P.
Worst service department ever. Drove an hour to drop a vehicle off for an oil change. Told them we would be back at 3:30 to pick up. They assured us it would be done by then or would call if it was not. Tried calling multiple times starting at 1 just to make sure. The service department apparently doesn't answer the phone. Leave a message and they will call you back, or should I say won't call you back. Drove an hour with 2 people only to find the vehicle we dropped off had not moved from the time we dropped it. No apology. No nothing. Just a service counter employee who could care less. Go anywhere else!
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November 2022 by Felix Bueno
Bought a GMC 3500 from their Honda dealer and check engine light turned on 2 days after having it home. Made the appointment to get it in the shop and I let the sales team at the dealer know what was going on. Finally get it in to the shop at Honda where they tell me that they can’t fix it after it has been there a few days. So they take it to the Chevy dealer where it sits for another week, meanwhile nobody is answering questions or even phone calls. Finally the following week I get it back, just to have the check engine light turn back on the next morning. Goes back back forth for a month and it never gets fixed. I was told you I would be able to get out of that deal and purchase a different pickup. That DID NOT HAPPEN! The only way for them to get me out of that deal was to trade it back into them and they gave me market value for the truck! They gave me 5k less than what it was bought for after having it sit in their own shop for a month. You would think with them having INTEGRITY in their name, that they would have some. My family and myself have bought several vehicles from them in the past, WILL NEVER BUY HERE AGAIN!!!!
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November 2022 by Chad Billington
Let’s start out with saying I have never left a negative review but I cannot express how dissatisfied this buying experience was/is for me. Let’s start with the day I purchased my gm certified truck. Noticed the steering wheel was off during the test drive I assumed the correction would be a simple re-alignment as the truck was super clean and comes with the gm certified warranty. Salesman says it’s normal but to probably take it somewhere else to be aligned as he claimed I would probably end up with the same outcome if the service department was involved. So I continued with the purchase. When I was in finance I questioned charges on the contract that didn’t make sense to me as I didn’t add nor was told about additional products. It was my failure to assume they were included not that I was being charged almost 7k in additional warranty, key replacement, tire warranty, ceramic coating, etc etc… the tricky part is they give you a usb drive no printed documents. I was excited and signed the contract my bad. When I got home and reviewed the documents on my computer I realized I was actually financing those additional add ons. Normally a finance person will go over how it will change your payments etc. not here. The next morning I went down when they opened and was told no big deal we will just resign and remove those add ons. No biggie. Two days later I schedule an alignment with Schwab’s only to be told there is a problem with the truck we can’t get it aligned. I then took it straight to McCurley. After receiving a call it’s done I went down picked it up and sure enough same thing steering wheel was not centered. I took it back that night. Next day they haven’t touched it. Third day get a call trucks done so I go pick it up. Now the steering is off the opposite direction worse than before. I go directly back. Spoke to the manager he said he would take it to cassiday to have it aligned that something’s wrong with their machine. Meanwhile I’m checking my bank account and they still haven’t received the new contract almost a week later. I asked my salesman if I could unwind the deal into a different vehicle as I was extremely unhappy. “Sure let me see what your “new” vehicle is worth now” almost 10k less than a week ago. SMH. I’m thinking wow they won’t even give me what I paid a week ago when the trucks been in their possession majority of the time. Finally I get a call the trucks good man. So I go pick it up. Truck is actually fixed only took three different shops to get it right. So here’s my dilemma now I purchased the truck Oct 26th today is nov 16th I called my bank because it’s still showing the original contract amount and higher payment. They called McCurley and they are telling my bank it’s the higher amount. So tomorrow off to the bank to show them the resigned contract. Someday I think this will all sort out but wow!!! What a nightmare.
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September 2022 by Lisa L.
Marcus G was great to work with. He was very responsive to all our requests. He went above and beyond to make sure our experience was one to remember. The whole McCurley team is top notch. We will continue to be loyal customers.
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August 2022 by Bill Reitan
Service department is always polite
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August 2022 by Zachary Irons
Marcus and Jevim
