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January 2024 by Alondra Robles
I’m writing this review because I just spent 157 for a screen replacement and it was a horrible job. The screen is literally lifting from the inside in every corner and the corner where it’s lifting the most I touched it with a sponge applicator to put the glass screen on and it cracked. I went back because they said I had a 30 day warranty for anything that was their fault which this clearly is and they said they can’t do anything unless I pay for a new screen because I put too much pressure on it which is literally medically impossible for me because I have MS and ripped tendons in both my shoulders and don’t have the strength in my hands or arms to put a lot of pressure on things. I don’t recommend people go here I usually go to Mendez cell phone repair in Pasco and he's great. Last time a similar thing happened with my brothers phone screen he told him to bring it in and immediately fixed it. I should’ve gone to him that was my mistake but I was in a hurry to get it fixed. So yes I don’t recommend this place I can’t even put a glass screen protector on to prevent further damage because the screen is not flat enough for that and never was. I feel like I got robbed but just letting yall know so the same thing doesn’t happen to yall. If yall want a good job go to Mendez cell phone repair I’m sticking to who I know for now on.
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January 2024 by Brian McCoy
They did not tell me or ask if it is ok to use a remanufactured screen instead of a new part. This is because the young lady that is the face of the company is unaware of the difference. After the reman screen failed the more professional place I had it fixed at told me they could detect by looking at the reman part that it was not a good part because of corrosion that is clearly visible. Ok. I told this company about this and I discovered the owner is very good at telling the customer that I will not be refunded. Here is the bottom line. Take your precious phone with all your personal info into them and let them fix it but be aware they are unaware of details that could effect the outcome. The young lady has too much to learn for my taste. On top of that a grown man upsold me a screen protector. Fine. He should have known that the screen protector he put on was not going to let the fingerprint detector work. A complete waste of money. Go here and you need to be smarter than they are. They haven't got a front counter person that can guide you to success. They are good at telling you that they would have fixed it if you would have come back. Like a jellyfish. No backbone. Ugh.
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October 2023 by Leyla Sagastume
They treat customers very badly, I went to fix my phone from where it charges, they made me wait 2 hours and they didn't fix it, they left it worse because they ruined the speaker. Those cheap ones, yes, but it cost me $400, he said yes, but it's cheap, that's discrimination and he told me, we'll order the parts for you, but I can't assure you if it's going to look good or bad, so why start fixing phones if they don't provide damn security? sinven garbage for pure vrg
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August 2023 by Chris Fitch
I needed to use a screw driver that I didn't have. I did the work at the counter and they charged me $49.00 to do the work myself. I won't ever do any business there ever.
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July 2023 by Juan augusto Sanchez brito
Before you go there or send anything to them please see this message I sent a iPhone 13 in jun 2023 to fix base band was a white iPhone after 3-4 weeks told me could not fix it will send it back took for ever to send it back and when they send it sent me a different phone not even my Custumer phone be careful with them. Very desappointed
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May 2023 by M B
Great service for an amazing price, they replaced my cracked screen for my Samsung Galaxy Note10+. The whole deal along with shipping only cost $80, compared to $350 that others were charging to replace the entire led. Shipped them my phone from Florida and had my phone back in hand within a week. No surprises, no nonsense, very happy with the service.
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April 2023 by jessica juarez
Got my camera one on my phone fixed and my phone screen as well. Was better to do this than to get a whole new phone. Was done within a hour just like they said it would be. All good service. First time going here and was nervous but was very worth it, other than the back of my phone not being put on right that was only problem had.Thank you guys for fixing my phone screen and my camera one as well!
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April 2023 by LL Green
Had my iphone fixed there had to get a new motherboard for $156 .After 2 months would not turn .Took it back and was that had glitch in motherboard..and was told it wasn't covered .after 30 days.I wouldn't recommend this shop to anyone,very poor service felt they was taking advantage of me
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April 2023 by Scott Layeski
Very good service. I have had service about 3 times. I have sent in iPhones and iPads for new digitizer screen, battery, they fixed a circuit for the charge port and fixed a camera issue for face Id. So far with no issues. Highly recommended.
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March 2023 by A G
Very kind people and good customer service they even give free drinks!! Would definitely go again
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March 2023 by Anatoliy Gultay
Got my screen replaced. Payed 380. A few weeks later, set my phone down, was apparently hard enough to have one of the internal connectors pop out (no damage to screen). The 30 day warranty claims to cover any defects as long as there is no water damage or cracks on the screen. I live in Moses Lake and this location is in Pasco. I call ahead of time to explain the situation. They say no problem, should be able to get that fixed, free of charge. Once I get there, technician claims they cant cover warranty because the internal led connector popped out. That is why its a 30 day, not a year warranty. They took it apart, noticed that the connector was popped out, but for the sake of trying to make more money off of me, they put it back together without snapping the connection back in. Wasted 4 hours for no reason. This place is all about the money. Managers name is Alex.
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March 2023 by arnoldo Jr
Great service , my phone was done within 1 hour , highly recommend
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February 2023 by Unsatisfied Panda
I sent them pictures of my broken iphone front and back and they gave me a price of 190. After i shipped it to them and they received they jacked up the price to $508. Still made me pay for my shipping. Little ridiculous if you ask me.
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January 2023 by Roberta Faber
They are the BEST! Greatest customer service ever! Highly recommend for all your cell phone needs!
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December 2022 by Victoria Vargas
Their business is always great
