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February 2024 by Lisa Weissenberger
Thank you Miguel and Jennifer for the quick fantastic customer service!
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February 2024 by Bobby Dickenson
Website showed a deal but didn't apply it to the price. Got a call back after I got my new tires on and they (Kyle) made it right. Great experience. Professional staff. Quick service with my appointment. 100% recommend.
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January 2024 by Blaine L.
Go here if you want your lugs cross threaded and sheared off.. My fun adventure: Pasco Discount Tire: Burden Blvd ..got there @1 appointment time car sat there till 2 ..ok place gets busy. Asked them if they wanted me to pay before the service or after, said that’s ok you can pay after.. Ok then guy at the counter goes out to the garage.. then comes back in from garage and asks if I want to pay now.. hmm weird Ok whatever sure since there might be a wait later. Mistake. About 10 minutes go by and the guy comes back and proceeds to mumble all his words all while standing 15 feet away. Like he’s actually having a conversation with me.. So I have to ask him to come closer because I can’t even hear the guy talking like he’s had to do this before. Most likely is the 15 foot reason in hindsight.. Then rattles off one of my lugs was cross thread and I’ll have to drive on 3 till I get it fixed in a shop. Proceeds to act like he’s giving me a great shop referral that will last 30 days,,, It’s a piece of paper that does nothing except state it’s my responsibility to pay for it with the shop’s contact info in Kennewick. Discount tire will try to flood you over by replying.. It’s a $5-10 part that all shops can repair. What they won’t go into is how shops charge $100/hr labor fees. Upon inspection of the bolt that Discount Tire over torqued with the air ratchet and had to shear off the car with the lug nut (so they could get the new tire on the car and send me down the road with 3lugs) There was no rust wear whatsoever in the lug nut or around the bolt. I only got the reply... It happens!! Ah wow how professional. So have fun spending another full day in another shop taking care of your new problem that at a very minimum if I’m lucky will be $100+ Not ever recommending this place or going back here for tires. This post is being cross posted from another site with reviews where the Business Owner wanted to understand the frustrations and make it right by telling me to reply to a broken copy/paste link.. which is only designed to save face with bad customer experiences..Not make it right. Discount tire had 1 job to do right.. go there at your own risk and leave with a piece of your car in your hand and an instant headache.
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December 2023 by Blaine L.
Go here if you want you lugs cross threaded and sheared off.. My fun adventure: Pasco Discount Tire: Burden Blvd... Got there @1 appointment time my car sat where parked till 2 ..ok place gets busy. Asked them if they wanted me to pay before the service or after, said that's ok you can pay after.. Ok then guy at counter goes out to garage then comes back in from garage and asks if I want to pay now.. hmm weird Ok whatever sure since there maybe a wait later. Mistake. About 10 minutes go by and guy comes back and proceeds to mumble all his words all while standing 15 feet away like he's actually having a conversation with me..So I have to ask him to come closer because I can't even hear the guy talking like he's had to do this before . Most likely is the 15 feet reason in hindsight... Then rattles off one of my lugs was cross thread and I'll have to drive on 3 till I get it fixed in a shop. Proceeds to act like he's giving me a great shop referral that will last 30 days,,, It's a piece of paper that does nothing except state its my responsibility to pay for it with the shop's contact info in Kennewick. Discount Tire will try to gloss you over by replying it's a 5-10$ part that all shops can repair. They wont go into how shops charge $100/hr labor fees. Upon inspection of the bolt that Discount Tire over torqued with the air ratchet and had to shear off the car with the lug nut (so they could get the new tire on the car and send me down the road with 3lugs) ... there was no rust wear whatsoever in the lug nut or around the bolt. I only got the reply... It happens!! Ah wow how professional So have fun spending another full day in another shop taking care of your new problem that at a very minimum if I'm lucky will be $100+ not ever recommending this place or ever going back here for tires. ** Update I wanted to reply to the Business Owner Reply- that link goes to nowhere... replies like these are designed to make you to look like you want do something to save face for everyone reading a negative customer experience, not touching my car again piss off!
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December 2023 by Patrice Pash
I travel and work in Pasco coming into town for a week each month. Tonight - on a Friday about an hour before they closed- I stopped in because my rental car was showing low tire pressure. The young man checked it and told me I had a large nail in the tire. Since my flight was leaving at 5 am - I was afraid of waking up to a flat. The guys at Discount Tire patched the tire - at no charge- and took care of me even though it was past closing. EVERYONE from the young man who checked the pressure to the manager to the young man who came out to tell me what they had done were EXCELLENT. You have a loyal Discount Tire customer for life
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December 2023 by John & Susan Calhoun
Outstanding service!!!We had a low tire and pulled into the Pasco Discount Tire location. They were very busy but they patched & balanced our tire at no charge!!!Thank you Discount Tire for helping a Vet Nam Vet
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November 2023 by Marcia Maciel
They said they had ordered my tires so we waited almost a week called back and they said they needed to reorder because they had just arrived but came damaged and would need 4 more days to receive. But then someone else told me they weren’t ordered the first time. We finally received the tires but I only needed to swap out 2 of them because one was punctured. I thought they placed my other good tire in my car but once I got home it wasn’t there. I called back and they said they would hold it for me to pick up, a day later I went to pick it up and was told they threw it away. It was a perfectly good Michelin tire that I wanted back and they didn’t care. Horrible customer service
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November 2023 by Dylan Peery
I came in and got a set of rims and the service was better than any other tire shop I’ve been to in town. I’m definitely going to be coming back in the future when I need new tires.
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November 2023 by Lewis Willis
There's a lot of people which would be expected because their pricing the spectacular and I like the place for you the most definitely find a wife or a girlfriend there if you are single
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October 2023 by Bill Dickins
Erich is awesome! I rolled in right before close, with a screw in my tire. He got me fixed up in 20mins and had a great attitude! Customer service is a rare thing now days. Erich knows what customer service means and he is great! Will continue to do business here because of guys like Erich!
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September 2023 by Maria G.
just wanted to say a huge thank you for your service and how kind you were, they are amazing and I would recommend anyone that place for service, they made me feel comfortable, amazing service. My car was done before the estimated time.
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August 2023 by Greg J.
Ordered tires online, made an appt. Their computer canceled my appt but not my order so when I showed up for install they said they had to invoice my order again, refund my card and charge me again. Refund would take 24 hours or more to show up in my account. I didn't have the money in the account to cover the double charge. The store manager had the nerve to say its not their fault because he doesn't know if I canceled the appt. I offered to show him the text messages showing I did not reply to cancel, he wasn't interested. I'm a first responder who has spent thousands at discount tire over the years and frankly don't have time for this. Ill be calling the regional manager because they need to replace this youngster. The best part of the Pasco store left with the last manager Kevin. Buyer beware. To be clear this was the Pasco store on burden blvd.
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July 2023 by Brittani Tate
Thank you Eric for all the help. I was in and out of there under an hour. Definitely will be a forever customer.
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July 2023 by Arlene Langolf
They were great...polite, efficient and most appreciated, didn't try to sell me a tire I didn't need. Thank you, Kevin, et al.
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June 2023 by Hafiz N.
Been going to this location for over 5 years now for all my wheels and tire needs. Always happy with the service and couldn't recommend them enough to anyone looking for wheels and tires of any type. l
