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August 2024 by Tyler Graner
Bought a 2023 Frontier Pro4x from AJ, He did a great job and didn't try to pressure me into anything, I will say they get the sale first and then try to push for the added warrantees after. I would prefer it all up front before finance to make a more informed decision. Ultimately I think they got a few more dollars out of me then I planned on by going this route.
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August 2024 by Novalee Kemp
Debbie is really a kind and caring person she displays on the TV commercials. Because she sat with me to visit while I was waiting for my 2015 Nissan Sentra to be looked at because of the poor air conditioner, I drove away in a 2025 Nissan Leaf with a working air conditioner. That's significant because I am on Social Security. The long story short is that because Debbie just sat to visit and caringly listened and knew about a government program for low income folks, I drove away in a new car.
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August 2024 by fuel cell hydrogen lazenby
We bought a Toyota venza 3 years ago and have the best treatment every time we get our vehicles serviced,always going out of there way for us,
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August 2024 by Fernando
We had appointments to take our Nissan truck to get service and the workers started laughing at my wife and me then so I told the gentleman what's so funny don't you be laughing at me or my wife and yes I told him off then he calls his boss his boss did not here me then kick me out of property while our truck was getting service we was going to by a new car from them now they lost a 30k deal cheap customer service at bill Robertson Nissan then they tell me to take my truck where I bought it now I will go by a new car from speck motors today
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July 2024 by Patt Mosley
Update:
We did get our car back today after having the dealership tow our rig back to Pasco from Oregon. Apparently they neglected to tell us to drive the car around for a few weeks so that the ‘new’ engine could get running properly. A hose I guess popped off and that is why we lost all the fluid in our radiator. Thank goodness it was a simple fix. But I have to acknowledge that they did make our car a priority this morning. If we could have actually been camping this weekend I would give 5 stars. Here is hoping they are good with their word on this and we are ready to travel soon!
Our engine died in our 2018 Nissan Armada back in November 2023 so we had it towed to the dealership. They quoted us almost $20k for an engine replacement plus labor - mind you we own the car and it is in great physical condition. So they suggested a less expensive route was for us to purchase an engine ourselves and have them install it. They gave us a few places to check and we finally found an engine in June that we paid $5800 for and had it shipped to them. Nissan then spent several weeks to work on replacing our old with the new, had us buy some other part that was $1k and finally, they had the car 98% ready for us to take back. They tested the car engine supposedly and found an oil leak then told us the ac compressor was leaking but still said we could take the car and bring it back for them to replace the ac compressor since they did not have one in stock. $7k total for labor and additional parts but we paid it just happy to have our car back. Decided less than 24 hours later that we wanted to pull our trailer and go out of town to camp since we haven’t been able to do so. About 20 minutes away from Pendleton the engine started to splutter and then smoke and now we are on the side of the road. Called Nissan they said the warranty only covered labor…well to me obviously the labor was shoddy because this happened. Only offered to tow the car back but now we won’t get it back u til next week. Not super happy that they said everything was good to go…so yeah, we will see how the ‘repai’ goes before I change the review.
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July 2024 by Terry Bell
I called the service department around noon on July 12, 2024 to see about getting a replacement. I was told that they would have to see if they had one in stock and get back to me. It is 4:45 p.m. on July 15, 2024 and I still haven't heard back from them. I had to take car some where else to be repaired. This is totally unacceptable customer service. I bought my car from them and have services done by them. I am completely pissed off about this
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June 2024 by Ashley Bates
AMAZING! I’ve been dealing with AJ at Bill Robertson for years! He delivers every time! He always goes out of his way to make sure myself and my family are well taken care of during the entire buying process. AJ and the finance team ask all the questions up front and make the entire buying process super transparent. I will be buying future cars/trucks from AJ♥️
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June 2024 by Josie
Very happy with our purchase at Bill (& Debbie) Roberston Nissan! We went to a few dealerships prior just looking but John L. was our sales rep and he was awesome. Justin in finance made the signing and numbers process very seamless. I appreciated the friendliness of all the staff I encountered who made our purchase easy and comfortable.
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June 2024 by Christopher Norgbey
at time of posting, i'd retrieved and driven my vehicle for about two weeks since it was fixed at bill robertson nissan - so far, it feels like a good job done!
however, it was very disappointing that i had to force my way to get a warranty for the work done. i could not pick up my car the first time after service because of this. i had to go an extra day on a rental car at my own extra expense. the most surprising part was the service manager doubling down when i asked him why a warranty was not a standard service. for a service where labor cost was $1,100 (almost 70 per cent of total cost), i expected a written warranty as standard practice.
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June 2024 by Eloy Acosta
AJ, my salesman deserves a raise. I will definitely send family and friends his way.
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June 2024 by Deianira Kincaid
Annual EV check went smoothly.
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June 2024 by Doug Aoyama
Service Department-out of the 40 plus years of driving and dealing with dealer service departments, I can honestly say that the service department for Bill Robertson Nissan has the most friendly, professional and trustworthy that I have ever dealt with. I never felt like I was being overcharged, pressured or the service was subpar. Michael Robertson is also by far the best I've experienced ever in a service department, he is mainly who I've interfaced with. He exemplifies friendliness, professionalism and trustworthiness. Lisa, the service manager is a great example of this as well, she exhibits those same traits, she must lead by example as Yessica and Jose have also been wonderful. Thank you very much Bill Robertson Nissan for providing such excellent service! if I could give 10 stars I would.
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June 2024 by Melissa Knowlton
Amazing customer service, never felt like we were being upsold or pressure to buy. Our honest salesman listened to our needs and wants. We left feeling like we were treated like family. Will only buy from John Paul and Bill Robertson Nissan from now on (and you should too)! Great, great experience!
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June 2024 by Rocio Mendoza
We came all the way from Moses lake! Buying my first car, had a great experience!! Super excited to drive it! Thank you Nissan!?? shout out to Samuel for the great experinace!
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June 2024 by Bil Bo
Performed 6 mo service, explained everything, and returned vehicle cleaner than it came in. Friendly, courteous staff.
