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March 2024 by Chris
This past weekend I rented gear from my daughter here for the first time. We had experienced equipment shortages up at White Pass on holidays before, and wanted to play it safe, so decided to give the Sports Hut a try. Very pleasantly surprised!
Service was great - staff were very attentive and helpful with the equipment, and making sure my daughter was comfortable and getting the right size. There was no line, and they were very quick at getting us in and out and back on the road. They even have a nice dog inside the shop which was a big bonus for my daughter!
We had planned to return the gear that evening, after returning from White Pass, but unfortunately we had a family emergency arise and had to help with that. I called the shop to let them know we wouldn't be able to return the gear until the next day, and they said no problem. We were detoured to Eastern Washington for the night, and didn't make it back to Packwood until late afternoon the next day. Staff were completely understanding and gave us no trouble about the late return; they thanked us for the heads up and were glad to hear everyone was okay.
Needless to say, I was very happy with our experience here and we will be gladly returning again very soon!!
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March 2024 by carrie hennen
Nice, knowledgeable, no line!
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February 2024 by Derek Ciampi
My partner and I rented snowboarding gear for a weekend up on the mountain. The gentlemen running the store are efficient and knowledgeable! Don’t pay attention to these negative reviews. We accidentally lost one of our rented helmets in the Lodge and the employees of the store were completely understanding of the situation! They were not rude about it and did not even charge us for our mistake.
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February 2024 by Michelle Kennedy
great staff and staff dog.
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February 2024 by C G.
Brought back my ski gear is perfect condition and was greeted with a man who was already pissed off about something because all he had to say to me was a back handed comment about me putting my ski boots in the bed of my truck on a sunny day... The delivery was very rude and I will not be supporting this business anymore. Not to mention renting here is more expensive than just renting at white pass. Not a great way to keep repeat business.
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January 2024 by Kevin DuBois
Quick to assist and provided good gear.
Get there at 7am and avoid any waiting.
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December 2023 by Jessica L
It’s so funny seeing all of the bad reviews for this place. The crew in here have a sense of humor, I guess nowadays people just want something to be upset about. I rented from here all season for 22-23 and never had a single problem. The equipment is good, the customer service is just fine and the people in here are great. The pup that’s always running around is a plus too.
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September 2023 by Wilde beest
Nice wares and a nice worker, the dog is cute.
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July 2023 by Sean F.
I'm confused by all the negative reviews. We needed to get some fly fishing kit while staying locally at a house on the river and ended up getting some good guidance from the owner (and a free map) about some washed out roads around Mt St Helen's we planned to visit next on our trip. He was incredibly nice to our 3 kids and let them play with things in the store (and his dog) while I talked with him about the area, the roads around Mt St Helen's, etc. It's not a huge store, but given the remote area, he's got some basics covered. It sounds like some of the other reviewers are mistaking direct / honest responses with rudeness.
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July 2023 by Brandon H.
Great prices friendly staff
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July 2023 by Annette Jack
Very friendly and helpful
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March 2023 by Fred Brown
If you’re going to white pass to get some runs in and you need some gear, this is definitely the place. Really helpful and kind owners, after going there for a few weekends they gave me the helmet I rented! Definitely recommend them
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March 2023 by Alex Zerbe
My first time skiing in 20 years and the rental shop staff were amazing. They were super helpful and exceptionally chill. Definitely deserve a raise.
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January 2023 by Allison M.
Kind of sad that the only sport store in Packwood is a bust. Didn't even look around because the elderly white guy at the front is rude. Just come with the gear you need.. don't waste your time here.
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January 2023 by Lilas Ogle
Great shop for skiing and snowboarding! Friendly people that get you in and out fast and efficiently!