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March 2021 by Barb Bailey
They need some resemblance of any kind of customer service. They damaged quartz when it was installed and I have been waiting for almost a year for this to be resolved. Update now they are so busy I have to wait until August to get my repair...we’ll see if they show up!!! I would not recommend them for anyone!
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March 2021 by Barb B.
I've been waiting for a repair for almost a year...getting a lot of run around and almost no communication. They have very bad customer service! Since they did the damage I'm being put in a very bad situation that is taking forever to resolve. If I had this to do over I would have really done my research and found a better company. I would not recommend them to anyone!
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February 2021 by Dave C.
We had Dekton counters fabricated and installed in 2017. There were numerous issues with the initial installation but eventually they got worked out. Beware this company only warrants their work for one year. Fast forward to today and because of their failure to follow the manufacturers instructions, our counters developed a fracture on one end and severe chips around the sink. The manufacturer came out and inspected the work and said it was completely due to fabrication. Valley will take no responsibility and is laying it back on the manufacturer. I have had numerous email interactions with Valley to no avail. They will be hearing from my lawyer. Do not use this company!!! Ever!!!
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November 2020 by John Sharma
The most unprofessional company I’ve ever dealt with. We were scheduled to have a job start TOMORROW! We tried to call and email and they basically said they are too busy to do the job we agreed on. This is after we purchased tile, a new hood, and a new dishwasher. No warning or anything. We had to call and email them to figure out what time they were coming out tomorrow to start the demo. They didn’t even have the courtesy to let us know they weren’t going to do our job. This is after they sent someone to take measurements. Who also didn’t wear a mask in our home during a pandemic....They are also a scam who try and avoid taxes if you pay them cash. IRS may want to look into them. Do not use them. Just awful experience and no resolution. Pretty much told us to “find someone else”. Weeks before we host thanksgiving. Karma is real Valley.
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November 2020 by James W.
The most unprofessional company I've ever dealt with. We were scheduled to have a job start TOMORROW! We tried to call and email and they basically said they are too busy to do the job we agreed on. This is after we purchased tile, a new hood, and a new dishwasher. No warning or anything. We had to call and email them to figure out what time they were coming out tomorrow to start the demo. They didn't even have the courtesy to let us know they weren't going to do our job. This is after they sent someone to take measurements. Who also didn't wear a mask in our home during a pandemic....They are also a scam who try and avoid taxes if you pay them cash. IRS may want to look into them. Do not use them. Just awful experience and no resolution. Pretty much told us to "find someone else". Weeks before we host thanksgiving. Karma is real Valley. Extreme disappointed and extremely unprofessional on their end.
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February 2020 by Ian B
We updated our kitchen from previous owners, and where on a tight budget. We worked with quite a few companies locally in Tacoma area\sumner\puyallup area. We were concerned of some the negative reviews but decided what we saw, heard, and understanding of the material was very well thought out and we decided to proceed.
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January 2020 by Shannon Q.
Very poor customer service. Scheduled and cancelled several times. The day they finally installed, they showed up at 5:30 pm and stayed til after 8. Job is unfinished. Apparently they are no longer subcontractors through Lowe's. I am awaiting work to be done by a new granite contractor. At this point, the project has taken over 3 months for a tiny kitchen!!
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October 2019 by Tracie Z.
I contracted through Lowe's for granite countertops. I thought everything was great when Valley called right away to set an appt. for the template. I should have known better when they call the day before the appt. to confirm. . . for the wrong day. Then came the install. The first install appt. they realized they cut the slab wrong and they also did the edges incorrectly on 2 pieces. They set another appt. but did not show. They set another appt. when I was out of town. When I returned to see the countertops I was highly disappointed. The sink hole was cut too large, the opening for the stove is so tight the stove barely fits (snugly) in there, the back splash does not sit against the wall on any of the walls and in 1 place, where they spliced it, it is "V" shaped. The gap is so large I can put my finger between the back splash and the wall. There is also a scratch/divit in the countertop and spots of blue left on it in various places. The did some sheet rock cutting and left the mess in my kitchen. Sheet rock dust all over my silverware, towels etc. (They did not cover anything up) It took them more than 2 weeks to come out to see the issues. They refuse to fix any of the problems. The only item the agreed to fix is the scratch. . . that was more than 2 weeks ago. They stated today they can come tomorrow to fix the scratch. I told them 2 weeks ago that I need to time to request time off work. . . they don't listen nor so they care. Worst company every - not only did they do a substandard job, they refuse to acknowledge any problems and refuse to fix any of them.
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October 2019 by Thomas W.
We hired Valley Fabricators located in Pacific WA for a kitchen remodel. Very competitive on price, great customer service - Barbara, Lisa, and Dawn addressed all our concerns, very professional, prompt, and courteous throughout the entire process. Andrey the owner was a man of his word, project was done on time and he delivered - end result was spectacular, couldn't be happier. Alex came out to do the template and helped with instal, very friendly, knowledgable and professional about his craft. A big thank you to all the guys who worked in the fabrication shop, and also helped with the install (Julio, Miguel, Fransisco, and Dima) countertops look phenomenal, 120' by 60" seamless island was icing on the cake "perfection", but then again I felt sorry for them when they had to move that into the house, never the less, very professional, friendly and polite, respected our home, and cleaned up after themselves. Looking forward to working with VF again on future projects. Highly recommended Tom & Katy
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July 2019 by Nicholas H.
I purchased granite counter tops through Lowe's, which contracted out the installation to Valley Fabricators. As soon as Valley took over everything went to hell. I was promised a 30 day turn around time from purchase date to install date. I didn't even get a template appt for three weeks, then the first install date was set for 50 days after purchase. They no called, no showed that day, which cost me about three hours of my time (not to mention missing work). Called Lowe's who called Valley and they said they would be out the next day between 8 am-9 am. Next day it's 9:20 am and still they haven't showed up. Called Lowe's again who had Valley call me. That is when I was introduced to the lovely Dawn, cue sarcasm, who apparently does their scheduling. She barely even says hi before she starts in on how it was always schedule for 10:30-11:30 am that day. I try to tell her it was scheduled for yesterday, then for 8-9 am today. She said that was wrong and interrupted me. I couldn't even finish my sentence. I tried to tell her that I can't stay until 10:30-11:30 but she interrupted me AGAIN, finally I told her to be quiet so I can finish talking. She hung up. Got it rescheduled again for the following Thursday, over a week and half past the first install date. They no-call no-show AGAIN. This time I get a call directly from Dawn (and a text as screened her call, I guess I didn't want to be talked over again). She profusely apologizes for not showing up, then reschedules for the next day, a Friday. I tell her that I am done waiting for her people to show up, that they need to call me a half hour ahead of time so I can get home. She agrees. I get a call the next day from her crew and they say they are there waiting at the house. I tell them that it's going to be a half hour until I can get there, they say they can't wait and I'll have to reschedule. At this point I call Lowe's and tell them what they did and that I don't want to deal with these people any longer. Lowe's fired them and now I am going through someone else. They seem to be on point but it's going to be another month at least. I can't imagine how that company is still in business. At the very least Dawn needs to be let go. I guess it's a blessing that I didn't have them install it, at least from what I've read and seen from the other reviews here.
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May 2019 by Randall Punt
We had a excellent experience with Valley Fabricators. We picked our Marble for our countertop from their warehouse on a Friday afternoon. My counter space was measured and Marble installed by the next Friday. 8 day turnaround! The quality of the craftsmanship was excellent. Everyone at Valley Fabricators was professional, personable, knowledgeable, and on time. We couldn't have asked for anything more.
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April 2019 by Irina Belogub
We are more than satisfied with Valley Fabricators. We had them change out our kitchen counter tops and three bathroom vanities. I am in love with my beautiful over sized kitchen island. All pieces cut perfectly and flawlessly. Also loved that I was able to pick out sinks right when I was picking out granite. I recommend them to anyone. Thank you so much for doing all the work at such short notice.
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April 2019 by Alla Zaremba
We had a wonderful experience with Valley Fabricators. They helped us choose a counter that paired beautifully with our new cabinets, made it affordable, and clearly communicated the entire time. I recommend them to friends now.
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April 2019 by Steven Nielson
EDITED POST - FOLLOWING INSTALLATION.
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April 2019 by Mona Turner
My experience with Andrey has been nothing short of spectacular. He has been so attentive to all of my needs. As a Community Manager for a residential apartment community it is a top priority that tasks and jobs get done in a timely and friendly fashion, and that residents feel comfortable and confident that the people seen on site are competent and vetted. I could not ask for better partner for improving my community and living conditions of my residents.