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March 2023 by David H.
Minimum charge 500 bucks fixed valve gasket cover but didn't seal property after 4 days huge leak and same code for engine came up
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November 2022 by Nick Meninick
Unprofessional, picked up a truck my inlaw brought in, to have a spark plug removed and rethreaded, charged $530 and didn't even change the other spark plugs out. Only not did I get overcharged but when I went to pick up the truck I was missing a cat converter from my truck and they said they were not gonna do anything about it.
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November 2021 by Dakota Maxwell
Ken and his family are great people I won’t bring taking my truck anywhere but Ken thank you for all your help!
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October 2021 by Cat Scratch
I’ve been coming to Ken’s for decades. Always professional, and willing to go the extra mile. The guys are great, and very accommodating. I’ve had zero issues with any work they’ve done. Prices are beyond fair, and a lot cheaper than nearby cities.Services: Engine repair
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October 2021 by Cat S.
Ken's auto repair has helped me on many occasions. They are beyond reasonably priced. If you think they're expensive try the Tri Cities...you'll see how under priced they actually are. The guys are polite and thorough, and get the job done. Couldn't be happier with my experiences.
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October 2021 by Kimmy Sanders
I had my vehicle towed to Ken’s because it was having trouble shifting.I left my vehicle and they begin working on it....they replaced the clutch.When I came to pick up my vehicle, it still had trouble shifting. When I asked them why it wasn’t fixed, they told me the clutch wasn’t the problem and it was fine, but they had replaced it...they charged me $1326 to replace a clutch that they admitted they knew was perfectly fine. Why didn’t they call me before replacing the clutch?I had my car towed to another mechanic and it was correctly diagnosed. It was the transmission. I went to ask Ken and Brandon for details on why they chose to replace a perfectly good clutch. I had three simple questions and Ken and Brandon became argumentative. Ken used profanity and became physically violent. It escalated to such a point that I felt in danger and called the police.I cannot recommend Ken’s Automotive shop to anyone. From beginning to end this was a terrible experience. Also, if you were a woman they will definitely try to take it vantage of that fact, and either overcharge you or intimidate you. I’m honestly shocked this place is still in business.
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October 2021 by William Couch
I've used Ken's auto in the past this time I had them replace water pump on my 96 dodge I was quoted $500 to 650 because I would need a timing chain cover gasket...I dropped it off on a Sunday to be worked on Monday..Ithey didn't get to it until Friday of that week and charged me $1100 really unhappy
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September 2021 by Colt 0
Overcharges for everything. Poor customer service. I would highly recommend taking your vehicle to another place in Othello. If you take it Ken's, just plan on getting overcharged at a minimum.Services: Brakes
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June 2020 by Alyshia Nortmann
Ken's automotive helped get us back on the road safe and sound so we could finish our road trip! They saved the day. Great guys!
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September 2019 by Darrin Olson
Thanks for getting my truck fixed today colville garage door
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August 2019 by Alex VanDeen
Ken was an absolute savior when we were on the road from Pullman to Seattle. Our vehicle started overheating without warning and we were lucky to make it to Othello. After driving up to his shop without warning he was willing to stop everything on a Friday evening and replace our thermostat, which ended up being the problem. We could not be more appreciative of this friendly mechanic for putting us back on the road.
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May 2019 by Brock Sharp
Big B has been killing it for years
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May 2019 by Dustin Morledge 01
Really nice family run auto shop. Very expensive too. Put my wire plugs on wrong, but fixed my distributor problem. It is a very difficult spot to get into so I understand why labor costs were excessive, but the cost of parts were three times more then market value. I was in a hard spot so they did help me get back on the road. Thank you for that. I just wish everything would have been put back together right. 4 out of 5. 5 out of 5 for how good of people they are.
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January 2019 by Pierre Arurang
Installed my sport muffler and it came out sounding really good!! Very good service and very professional people. I recommend you go check them out!
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September 2018 by Vernon Ford
Motor home blew a water hose headed to the lake. After trying 3 other places with no help in Othello, this place got it fixed the same day at a reasonable price. Nice pleasant staff.
