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October 2023 by Bill L.
I took my boat there after making an appointment by phone about 10 days in advance. I waited about two weeks to call and ask when they might be done with the work. They acted like I was a problem and apparently rushed the work to get done. I called two weeks later and was told they'd finished the job about 10 days prior They wondered why I hadn't been in to get my boat. As they never called me to tell me the boat was done I hadn't been in to get itNeedless to say when I put the boat in the water it didn't work. The main motor controls fell apart. This left the motor unusable and frankly in a dangerous operating condition. The outboard kicker motor where I specifically requested a new handle and told them the motor wasn't shifting gears was worked on A new handle was installed. The linkage was not adjusted correctly and the motor still didn't workNo I would never take my boat back to them. I called their shop and told them about the problem The first thing I was told was they didn't work on boats that had been in salt water. That was the first time I ever heard that. This was the 3rd time I took my boat to them over about a 6 year period. I was told that his father had worked on the boat and he would get back to me. Surprise, surprise he never returned my call. It was a complete waste of time.to take the boat there. They didn't do the repairs asked of them and they certainly wouldn't find a problem on their own. They don't test the repairs they make. Sorry to say that the quality of work is poor. I once thought it was pretty good. This time they embarrassed me They also sent me out with a boat that did not work after spending about a month in their shop I could never take any thing to their shop for work again. I don't have the time. I also value my life and the lives of those I love. Good luck to anyone who takes their boat or ATV to them for service.
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February 2022 by Christy A.
I bring my boat here every winter to have it winterized and minor things repaired on it. They always get everything done that I ask. My boat always starts right up in the spring, so they have done their job as far as I'm concerned.
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July 2021 by Sylvia P.
I would give him 0 stars if possible.Did not fix the motor. Returned it in pieces. Tried to charge $50 for nothing. Called my family, and I quote, "f***ing ret****" all in front of his 3 year old grandkids. A real class act.
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February 2021 by Jaydon Rose
Staff here is friendly but seemingly a bit disorganized. The presentation of things certainly could be updated, but I believe it's a small family run operation and I certainly would like to see it stick around. I've not had my boat worked on here, but they have performed work on my Snowmobile and supplied me with parts and accessories.
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January 2020 by Coleman McElroy
After riding ski doo forever and not getting the service I was looking for from local dealers, I talked to Frank and Jared at Omak and decided to get two sleds from them. They went above and beyond to get the sleds ready that day for me and stayed late for me to pick them up. When we got there it felt like family. Coming from a small family business I know what that looks like, and that’s exactly what they are- are a small family business that values its customers. Awesome family! Thanks for going above and beyond. Would highly recommend.
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November 2019 by Nicholas D.
did a repair to a friends boat on the water pump he took it out and still overheated so he brought it back and drop it off in august it sat there til yesterday when contacted about the repairs owner became hostil using profanity and said get that P O S off my lot or Illl charge you 50$ a day and never fixed what he was paid to do in the first place don't go there he like to collect boats and put liens on them very bad bussiness
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October 2019 by Michael Brown
Amazing staff honest estimates
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July 2019 by shawn sprout
Great place..for a local shop..
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June 2019 by Geno zinani
Best place to buy and get service your boat, quar, side by side or sled! Good people who care!
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April 2019 by Cory Feil
Great family run dealer and service. Always helpful!
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March 2019 by Ben Reid
Great place excellent service they always been great to deal with
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December 2018 by William Hecker
Friendly service.
