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December 2023 by Candace U.
Worst I have no coverage when I leave my house. Their app can not have 2 people on 1 account.
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November 2023 by max green
While I was waiting half the employees were talking to each other chatting and cleaning out their desks with a trash can and stocking stuff and not helping the customers in line. When I was helped the employee kept getting frustrated at me and making rude comments and saying I did the stuff to my account when really their app is horrible and it was stuff they had done the last time I was in the store. Awful experience.
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November 2023 by Mister Jones
Representatives need to lose attitude, like Kevin who refused to give me his title when I asked politely. One woman was nice enough to tell me his title. Also, another day, a blonde older Caucasian woman was very stern with me said my TV settings were wrong when I explained to her that my service wasn't working because of the flex box. I had to go home & call support who fixed the problem which had nothing to do withmy TV settings, ?️?
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November 2023 by Aiden
Went in to get a new phone, they told me about a deal where you add a line and it’s free for a year. I added a line and now that billing has came out the line was never free.I called XFINITY support and they told me that the store messed up and I need to go in to fix it. What a joke. Lol
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November 2023 by Jenny Nicole
I was in and out pretty fast. Though they did try to sell me like home security cameras and a bunch of other shtt. But over all I can't complain my service is good.And at least they have a place to sit down so that's really convenient.
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November 2023 by Hillary Hatcher
In and out in 5 minutes during my lunch break on a Tuesday. No appointment. Walked in to a busy, but efficiently running store with extremely courteous and helpful staff. I will not hesitate returning should I have to.
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November 2023 by Nana Nana
Not handicapped accessible!! Door is very heavy!! No person to help even if not busy. I have to go there once a month for bill pay. This last time had to wait 45 minutes to speak for 5 or 6 minutes to rep. Not pleased!! Oh no bathroom!!
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November 2023 by Christy Smith
Excellent customer service. I had to wait about 20 minutes. However, I did go in at lunchtime, so it was busy.
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October 2023 by Rose R.
I thought it would take 2 hours to get Internet. It took less than 20 minutes. I'm glad I ignored the reviews and went here.
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September 2023 by Connie H.
Total lack of caring AT ALL about the patient's time or comfort. 9:45 appointment and he STILL hasn't seen the doctor. Wish there was a zero rating.
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September 2023 by Robbi Brosman
The wait time and time it takes to do your business is way too long. It seems like they could improve on this. They also made a mistake with our order and didn't know how to fix it, which I thought was unbelievable for such a big company and what they deal with. But, the staff is excellent, very nice people who help you and do the best they can to help you and make sure everything is good.
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September 2023 by Colleen Smirh
Speaking with someone that barely speaks English is not helpful. She kept telling me I needed to have cable for my internet to work. Haven’t had cable in about 3 years. I have had internet and my tv worked just fine. She told me I was wrong and that my internet wouldn’t work unless I have cable. Are they working on commission now? 1 hour on the phone and about 35 min of that on hold while she ignored me. She just kept telling me that I was wrong. When I live in my house with 0 cable and my internet did work great until 3 days ago. Can we please get people trained properly before cutting them lose on customers.
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September 2023 by Rob Lee
Unfriendly & uncaring. Xfinity Mobile tried to charge me $324 for service that I never received. Then they turned it over to a collection agency. I've never even had an Xfinity phone, phone number or wifi. I did call them about 7 months ago inquiring about wifi. But it wasn't available to my moms house. I tried to explain that to these company drones. But they couldn't have cared less. I currently have a Better Business Bureau and Attorney Generals Office suit against them.
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July 2023 by Pacmon
I needed new Internet service provider and happened to locate this store. From the time I walked in and walked out with completed service and my router? Was approximately 15 minutes! Freakin awesome!
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June 2023 by Jessica Porter
Picked up my cable modem, no fuss no muss. In and out in 15 minutes. The usual upsell, but they weren't pushy. I'd rate customer service here 10/10
