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March 2024 by Daniel G.
If there was an option for negative stars that would be my review, roughly speaking -5 stars. DO NOT USE US BANK! This is in reflection of US Bank as a whole and the Olympia branch. I was the victim of bank fraud one year ago, in which I lost nearly $15,000. After 2 months of hours long phone calls twice a week or more often, multiple trips into Olympia (45 minute drive for me), paying to send affidavits to the US Bank Corp Fraud Dept, absolutely no resolution. I did not so much as receive a penny in compensation. That is absolutely no protection. Nothing. The teller in Olympia said she knew of the fraud I was a victim of, and that only trained professionals could detect the difference. I asked why I had not ever received an email alerting me to this danger... no response from her or corporate headquarters. So like a soft headed dummy (that is what one needs to be in order to trust this company) I reopened new accounts. I had very little cash left, opened a savings account. No one disclosed the detail that the savings account had a minimum balance of $10,000... I opened it with a $100. So after 9 months and $10/month maintenance fees I have less than I started with... How is that saving? Just got of the phone with a very nice, but ineffective US Bank employee. "I am sorry sir but we can't refund your money" So she is going to "escalate it". I've been down this time wasting road before! If you have a US Bank account close it and go somewhere else, anywhere else. They only want your money, and have no sense of personal responsibility, or accountability. Get out while you have some money left!
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February 2024 by Cindy Grant
My husband and I entered the lobby on early afternoon of 1/22. There was one occupied window open. One closed window with the teller on the phone. Not one body behind several new accounts desks. After 20 minutes a gal appears from upstairs and sits at a closed teller window, (remaining closed), for about 10 minutes. Not once did anyone acknowledge the customers in the waiting lobby which now had 5 people in line, saying “someone will be with you shortly, etc.” not even a smile or a glance. When the gal from upstairs finally opened her window, we told her we’d like to open a new account. She said no one was available and we could come back tomorrow by appt. I asked her who we’d be seeing and she said “me”. I said, but you’re here now, with which she replied, “ but I can’t leave the window because we are too busy”. Well US bank…this is pretty sad. There just isn’t customer service at this branch location, downtown Olympia anymore. It’s as cold as ice in your branch. I miss my old Stayton Oregon branch. Hopefully someone will take my feelings seriously and make some improvements. The customers should always be greeted & acknowledged. —Cindy - Retired bank corporate Trainer
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November 2023 by John Tiger
Never been to a bank that's too busy to transfer assets from a competitor to their bank or won't deal with anything below 220,000. This means you Marty. Do yourself a favor go to the Chase downtown, and see Michael Ruthorford. A gentleman, and a great finacial consultant.
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September 2023 by Bayou Billy
I went to this bank and tried to deposit a 3rd party check. I asked Yu Ma, if this was something I was able to do and she said, no. I called the corporate office and told them my circumstances and was told to go back and talk to the branch manager.I went back a few days later and again, had Yu Ma, who told me I needed to sign on the part of the check where is specifically says, "Do not write below this line." She then told me I would have to have my fiance fly here, from Spain, and bring her ID. I left again, confused.After a third attempt, I finally was able to talk to the branch manager, who said "I told Yu Ma to deposit the check, I don't understand why she sent you away multiple times. Everything looks good and we verified the funds."Either Yu doesn't speak English well, which I highly doubt, or she is making decisions for the bank on her own. Either way, you are losing a customer, as I will be moving my money to another bank.
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November 2022 by Brent Hutchins
So tired of being harsssed for money everytime I try to make a deposit.
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November 2022 by Llewellyn Roy
I've been with US Bank for 28yrs and until today, I've had no complaints with US Bank. Without warning, or consultation, they closed my high limit credit card account, apparently for lack of use. I have an excellent credit score. Closing the account took away my free checking. I'm leaving US Bank and going to WSECU.
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November 2022 by b looolooo
Friendly staff quick service and easy to find location, i does get busy but this area is busy so thats to be expected
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July 2022 by Marcus McCoy
After using us bank as my bank for over 30 years, I am leaving and taking my buisness else where. I was given a 50$ parking ticket by a private parking enforcement in the US bank parking lot, at my own bank. The parking attendant flipped me off used vulgar language and when I reported this to the usbank branch they told me they didn't hire him personally and to have a nice day. Massive unprofessional behavior. You have lost a long term customer.
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June 2022 by Jason Belles
I was given a $50 parking ticket for running to grab a food order across the street after using the ATM. When contacting the branch for assistance, Adam was extremely rude and basically sad nothing could be done. I have closed all my accounts with this bank and will be banking with BECU moving forward. Avoid this bank at ALL costs, they don't care about you, just how much money they can bilk from you.
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May 2022 by Janet C.
Please do not choose this bank or branch. If I could give it zero stars I would. I went to the branch bank to set up an additional account for our HOA. I was then unable to sign in to mobile banking. This meant I was unable to deposit checks into our account. The mobile app keeps telling me I am locked out. When I call for help they keep telling me I have a business and a personal account. I have never and will never have a personal account with US Bank after this incident. Customer service says my login is under review. It is nothing they can do until Sunday and I have to make another call because it is up to me to get a manual override so I can log on to the account. The customer service person said the problem was the way the person who set up the account coded my account. Rarely have I seen such incompetence. If it was my personal account I would be in the bank today withdrawing my money.
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November 2021 by Paul Gardner
There was a problem with a house title that did not get processed properly. I tried for months with corporate and the Lacey branch with no help, many voicemails and calla never returned, and general lack of care or effort.Finally, I tried the same thing at this branch and the assistant manager listened with empathy, followed up, and went to bat for me with corporate and got it done. This was a huge relief and I really appreciate the efforts of the staff at this branch.
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November 2021 by Lilith Mase
Us bank froze my card then told me it's because I used the pin to many times, then said it was fraudulent activity obviously someone lied. I was also hung up on and transfered back to the main menu multiple times. Either way I had driven into town to get food meds and gas now ill be spending my night in my truck in a Walmart parking lot waiting because "its my fault and there's nothing that can be done."
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October 2021 by Phil C.
Stunningly incompetent. Our loan officer was obviously inexperienced but we thought a simple matter of buying out a car lease would be easy. Not an opportunity was lost to make mistakes and overlook necessary signatures or information. Months later and we are still straightening out the mess.
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September 2021 by Shannon Sawyer (Sockninja)
The bank works harder at issuing parking tickets than actually financing people. The road was under construction with little to no parking in the area and in under 5 minutes of leaving my car they left a 30+ dollar ticket. But reading the reviews on this place that seems to be how this bank makes most of their money.
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January 2021 by Guest U.
Closing locations and ATMs, so it's no longer a convenient choice for me. Add to it that they "redesigned" their website for online banking so it's an inefficient, cutesy blast of ads instead of a professional business resource, and I'll be changing banks soon. Some idiot seems to have confused banking with social media. "You're all caught up!" isn't something that belongs anywhere but FaceBook. And animated, swooping announcements that obscure useful data shouldn't be something you have to wade through every time you need to access your account. Some rude woman who seems to be the manager (?) in the downtown Olympia branch where you now have no option but to go, too. They must be doing poorly to be closing down so much...and that was PRE-pandemic, too.
