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September 2023 by Alex Breck
ATM does not work. Screen stuck on start up. Also had like 5 spiders on it, they clearly don't care if it's either clean or functional.
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September 2023 by Google user
ATM does not work. Screen stuck on start up. Also had like 5 spiders on it, they clearly don't care if it's either clean or functional.
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May 2022 by Janet C.
Please do not choose this bank or branch. If I could give it zero stars I would. I went to the branch bank to set up an additional account for our HOA. I was then unable to sign in to mobile banking. This meant I was unable to deposit checks into our account. The mobile app keeps telling me I am locked out. When I call for help they keep telling me I have a business and a personal account. I have never and will never have a personal account with US Bank after this incident. Customer service says my login is under review. It is nothing they can do until Sunday and I have to make another call because it is up to me to get a manual override so I can log on to the account. The customer service person said the problem was the way the person who set up the account coded my account. Rarely have I seen such incompetence. If it was my personal account I would be in the bank today withdrawing my money.
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October 2021 by Phil C.
Stunningly incompetent. Our loan officer was obviously inexperienced but we thought a simple matter of buying out a car lease would be easy. Not an opportunity was lost to make mistakes and overlook necessary signatures or information. Months later and we are still straightening out the mess.
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January 2021 by Guest U.
Closing locations and ATMs, so it's no longer a convenient choice for me. Add to it that they "redesigned" their website for online banking so it's an inefficient, cutesy blast of ads instead of a professional business resource, and I'll be changing banks soon. Some idiot seems to have confused banking with social media. "You're all caught up!" isn't something that belongs anywhere but FaceBook. And animated, swooping announcements that obscure useful data shouldn't be something you have to wade through every time you need to access your account. Some rude woman who seems to be the manager (?) in the downtown Olympia branch where you now have no option but to go, too. They must be doing poorly to be closing down so much...and that was PRE-pandemic, too.