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April 2024 by Leah Roadman
very rude and disrespectful
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March 2024 by Somebody 925
They did not notify me of my vehicle being towed and when i went to see my vehicle it was destroyed. Headlights were gone, bumper was hanging on by one bolt, my transmission was in the dirt just hanging and my engine was canted at such a bad angle my motor mounts are all shot. Avoid this place at all cost they are terrible people and can not conduct personnel or professional business. I am filling a lawsuit against this entire shop. Last picturea are what my car looked like before it was towed. These people are thief’s! Stay away from this place at all costs.
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February 2024 by Cheri Ewing
I have been having my vehicles serviced at Jerry's for several years and they have always taken exceptional care of mine and my families vehicles. Thank you guys so much for being so awesome!
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February 2024 by krystal Cordes
HORRIBLE customer service!!!!! Would not recommend. Very rude on the phone, cussing and not answering the questions asked. Took parts off to tow vehicle and did not give parts to us, then lost them and didn’t want to own up to it said it was against DOT rules to put back on the vehicle. When we called to ask they just continued to talk over and yell and cuss.
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February 2024 by Don Davis
Horrible services! Put in for a lockout, said it would take an hour. No one ever showed up! I called to check, they don't have a record of that call. Even though I got a confirmation text with an ETA and link to tracking. They said you will have to contact your insurance. Called my insurance, Geico said they will just call another company out to me. Save your time and go somewhere else.Update: Nisqually Automotive and Towing took 20 minutes flat! Call Nisqually first! Way better than sitting around for hours waiting on Jerry's unacceptable services.
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January 2024 by Taylor O
Professional team. Great towing experience through AAA
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December 2023 by P M
Wouldn’t recommend this company to anybody. Left a 16-year-old kid stranded with his broken vehicle because the driver couldn’t wait two minutes for me to get there. I was literally flashing my lights and trying to flag him down on the street four or five houses from where my son and the vehicle were at as he was driving away. The driver looked right at me and brushed me off. Who does that? Boo?
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December 2023 by Nicholas Gatlin
I’d like to thank Diego for his towing services today this morning as he took my rav4 to the dealership for diagnostic work. Other tow companies either didn’t pick up or quoted me 2-3plus hours and over 500$+ for a 5 mile tow. Diego arrived within an hour as quoted and got me towed under 200$ :) he even got my car jumped to be able to get my electronic e brake off! What a car wizard! I highly recommended looking for a tow from Jerry’s as they’re professional and prompt!
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November 2023 by Leanna
Rob M 30903 was Amazing!!! He towed my car home over 70 miles and was super friendly and professional. Great customer service skills. I would highly recommend Jerry's Automotive and Towing, you won't regret it!!!! THANK YOU SO MUCH Rob.Services: Car towing
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November 2023 by Crits CeCe
Gentleman who answered was really kind. I usually work with tow yards to get peoples cars to repair shops. So it's nice when they are kind, helpful, and to the point. We also had a good laugh about how bad this states tax fees are. I hope your business prospers, and have a great day!
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October 2023 by Malynda E.
Great experience with This towing company. Charlie was exceptional and the price was better than anybody else in town! People on the phone were very nice and helpful!
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September 2023 by Lennee Reid
Jerry's is always the quickest tow around. I just call them first now.
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September 2023 by Pam Loushin
My husband took my ford escape to these guys great service recommend them to a friend the next week he took his truck in to get his air conditioning fixed he also said it was great service
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July 2023 by Alohilani B.
If I could get them a zero star, I would. That's how upset I am with this company. The first time they came out to my car to help unlock it, they were so kind and super fast with it. I was very grateful. Then two days later my husband decided to lock his keys in his work van so we thought to just call them again because of how fast they are to responding and getting us on the road. Well, when we called April 25th for someone to JUST UNLOCK THE CAR, the tow truck driver Jerry decided to back into our fence post making our chain link fence WORSE. Now the gate doesn't even close correctly. My husband told me that Jerry the driver admitted to hitting the fence but since my husband was already running late for work, I had a nice surprise to come home to. I had my husband even call the company back so they could fix it and they just told us not pursue insurance and that they would fix it themselves. Right. Wrong. Furthermore, when I tried to pursue them so they could fix our fence via insurance, it was just a waste of time. Next time maybe have your drivers actually read their instructions instead of costing us $1000s in dollars to fix it with our own money now. This has been reported to Geico now as well.
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July 2023 by Shelby Tye
We got a flat going down Mt Rainier and Jerry’s came to the rescue. We couldn’t get the tire patched but they refilled our donut and reassured us it would last all the way to Portland. Super grateful for Jerry and Brandon for going above and beyond and also for being open late!
