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December 2024 by cruiserblue464
Had an unexpected emergency on the freeway while traveling. My rubber seal started co.ing off and turned off and walked in with no reservation.
Store Manager was on the telephone and speaking to a customer. Very polite on the phone. He hung up and I explained my situation.
Tristan got me in immediately and the rubber seal around the windshield was repaired. Free of charge.
I also used their bathroom. I have to say, for a auto repair place; the bathroom was very clean.
Everyone was very polite and professional. I'll come back for future windshield repairs.
Thank you!
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December 2024 by Tina Marie Averill
Great Quality Service at Safelite AutoGlass, highly recommended!
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December 2024 by Robert La Borde
I had a 9:30 appointment but was delayed at a meeting. I tried calling but all I could find was the 800 number. I headed to my appointment and Triston called me and assured me all was well and head on over. They quickly changed out my glass cleaned the windows and vacuumed the floors including all the broken glass on the back seat. Triston was very helpful and friendly to everyone that came through the door.
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December 2024 by Boris Haliad-Elul
Awesome job repairing the ding in my windshield. I didn't even know it was possible to do such a great job without replacing the windshield. Thank you
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December 2024 by Caitlin M
Great experience with Safelite in Lacey. We were able to get scheduled online easily for a few chips we wanted sealed on the windshield of our vehicle. The team members were friendly and very prompt with their service. This is the second time we have been to this location and have been more than satisfied with our service and results.
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December 2024 by YT221
Worst chip repair I've ever had. Then they said they'd email my receipt and never did. This is a new Safelite location and I don't think they know what they're doing, plus they're unprofessional. I ran truck shops and we did our own and doing them right isn't rocket science. This one will spread and cost us a windshield.. Next time I'll buy a kit and do it myself.
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November 2024 by Cheri
I received a quote for around $226 for windshield replacement. The first time they were to come out for installation I received a call stating that the windshield replacement had a scratch and asked if we still wanted it; answered "no." Next I was told by one person, over the phone, that there was no other windshield available. When I contacted them a second time, I was told by another that was not true and that they did have another available. I rescheduled for replacement. On that date I received a call when the installer was on the way and the cost had nearly tripled. I reminded him of the original quote price and he said he'd call his manager and get back to me. I then received a call stating that the cost was $326 (or somewhere near that) and again reminded him that the quote was $226. Again he made a call to amanager and called me back stating that they would honor the original quote. Upon getting to my home, he stated he couldn't replace because the window frame "might be" damaged. It was apparent that it was not and that, in my opinion, they weren't interested in installing for the original quote. We then contacted Ready Auto Glass who came out and replaced the windshield at a fair price and with no concern about a damaged frame.
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November 2024 by Kristina Meadows
Straight garbage. My boyfriend got the run around for a whole week about fixing a windshield . Everyday is was something else and a new lie. Finally, it’s somewhat fixed but look Half a$$. Not to mention, whoever fixed it was smoking in the car and left ashes everywhere. Horrible customer service.
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November 2024 by Joseph Whitney
Rescheduled my service five times, the last time it was scheduled I wanted 4.5 hours and I called them. They stated they left me a voicemail mail, I had no missed calls, no voicemail, no email or text messages. Don't waste your time with them find a local small business, I called a local shop and was able to get next day service on the replacement of my windshield.
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November 2024 by Adele O
We have been loyal Safelite customers for years, no matter where we’ve lived, and have never had a negative experience—until now. Unfortunately, this location left us feeling quite disappointed. We scheduled an appointment for a glass replacement due to a large crack, and while we received a notification about a rescheduling, I would have appreciated a courtesy phone call instead.
After dropping off our car and picking it up when it was ready, we noticed how dirty it was both inside (front seats, dashboard) and outside (front windshield). Additionally, there was a noticeable gap between the new glass and the dashboard that hadn’t been there before. Having replaced the glass on another Tesla with a different company, we could see that Safelite’s work was subpar.
We made another appointment to address these issues. The installer who came out was neither pleasant nor professional. He mentioned that the glass wasn’t original and might have been from an old batch, yet he never apologized for the unsatisfactory service we received. He then took our car to consult with the manager but returned to say that if we wanted original glass, they would need to make some calls. He advised against any immediate action since it had just been installed and mentioned checking with our insurance to see if coverage was possible.
We expressed that this situation could have been avoided if we had been informed about the quality of the glass before installation. Unfortunately, he seemed indifferent. To make matters worse, the manager never came out to speak with us directly after hearing about our dissatisfaction; instead, the installer was left to relay vague information.
In short, just three weeks later, we found a new crack in the glass. This has been the worst service we’ve experienced in over a decade with Safelite. If you own a Tesla, I strongly advise against going to this location. If you do, make sure to ask exactly what kind of glass you’re getting; you don’t want to pay over $1,400 for a bunch of “maybes “
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October 2024 by Andy Bonjean
Top notch location. I was in a pinch after getting my window smashed in during a move relocating to WA. The shop got me in next day and worked with my insurance to save me some $$$. Much appreciated. Customer for as long as I’m in the area. Thanks again!
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October 2024 by J J
Put $500 deposit down! Got an appointment then a call the day of telling me the glass windshield didn’t come in! Moved my plans for that day just for nothing! Then rescheduled couple of weeks later then again the windshield didn’t come in! Vented my feelings only to have the guy hang up on me! He then refused my request and returned my money! Zero customer service support! Added insult to injury! Lousy service! My car is nothing special! 2007 Hyundai Sonata! They couldn’t get it right and then couldn’t take the heat for screwing up multiple times! Worst is they are Cowards!
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October 2024 by Jacencius
Upon arriving for my first appointment, I found that they did not have a windshield available for my car. Despite requesting notification when the windshield arrived for my second appointment, I had to call them myself as they did not contact me. They also refused to accept any Safelite coupons.
After completing a survey, I did not receive any response to my comments despite requesting one.
While the service experience was generally pleasant, I noticed a whooshing noise due to a break in the windshield seal. Safelite tested the issue by applying tape and ultimately replaced the windshield under the initial installation warranty. They apologized for the inconvenience. In total, I had to visit the facility six times to resolve the issue.
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October 2024 by Emmy Day
Zero stars! Impossible to reach them by phone. After several go-rounds with the auto call, I finally got through to the shop only to hear their hours (closing at 5p) and told to call back when they are open. It was 4:30p when I called. It is clear they don't want to talk to customers - no concept of customer service.
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October 2024 by Ed Flordeliz
I recently had my windshield cracked by a rock while driving on I-5, and the damage required a full replacement. Thankfully, my insurance partnered with Safelite, and I couldn't be happier with the experience. The Safelite technicians (from Olympia location) came to my home to do the replacement, and they were incredibly professional, friendly, and efficient. They completed the job quickly and did an amazing job with the replacement. They even went above and beyond by giving me helpful tips on how to take care of my new windshield. I highly recommend Safelite for anyone in need of windshield repair or replacement—top-notch service!
