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May 2023 by Noel Gwinn
I worked with Mason! This isn’t even his primary location, although he was filling in for a short staffed day. Once again, I was able to be helped right away with no issues, even when Diane at the downtown Olympia location made me frustrated and uncomfortable.
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April 2023 by Debbie Y.
I had a experience with OlyFed Olympia, West Side. Natalie was so nice and knowledgeable. I applied to refinance my home, and she got right on the paperwork, ordered an appraisal, and I was approved and closed so quickly! She is an asset to the institution, and she put my mind at ease by basically making her job look so easy. If Natalie wasn't there, any of the other employees filled her shoes with equal knowledge and professionalism. Thank you Olympia Federal for providing a great community resource and excellent customer service.
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January 2023 by Kelly H
I'm kinda tired of accounts showing pending for everything , we have stuff from a wwek ago still showing pending nothing is going through and we can never tell what is going on .I have asked for details but know one seems to know anything.I have been promised call backs but never get anything.It's confusing and completely unprofessional for a bank to manage people's accounts like this.
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December 2022 by Joel Nitz
Lovely staff. Excellent service.
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May 2022 by Cecilia P.
I am a 33 year active duty military member who applied for a Home loan with Olympic Federal Credit Union. I have a 780+ credit score and was putting 20% down. I locked my loan in at 4.1%, just before the feds raised rates again the next week. We had just paid for and received the $900 appraisal (later we found out that an appraisal wasn't even required on a home that was only a year old). At this point, they now wouldn't do my loan without some property clean up of old vehicles, a home inspection, and a requirement to put funds in escrow to do cosmetic repairs in the home, even though the home had just received a certificate of occupancy in 2021. I was also told by my loan officer, Rachel Rudenski, that her team had a meeting and the consensus was "this really isn't the property that they want to have a mortgage with." We truly believe all of this was done so that they simply did not have to to honor the 4.1% rate...coincidently enough, rates had rose to +5% by this time. Subsequently, we went to another lender with the same appraisal (which they said wasn't even required) the next day and closed in less than 2 weeks... Fairway Independent Mortgage Corporation to the rescue!! Karen Orr was great! I would advise anyone trying to get a home loan to think twice about using Olympic Federal Credit Union. It is my opinion that they are more interested in maximizing profit rather than securing a loan for someone that is exceptionally qualified. You may find yourself incurring numerous additional costs, at a higher interest, and an unusually long time to close. Consumer beware.
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June 2021 by Reid H.
I have worked with OlyFed for over 30 years on everything from home loans, checking, business banking and HSA accounts. There are not enough great things to say about them. The attention to detail, the deep level of commitment to customer service and their philanthropic support for our community should be all be looked at with a sense of appreciation. If anyone is looking for a bank that has puts the interests of customers and community first, OlyFed is the place to go.
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March 2021 by Jason W.
Horrible loan staff at this bank Amanda and Jennifer directly. Discuss personal information of banking with people not on account, and play games with your loans... to the degree I closed all my accounts with this bank due to these two staff (roughly $300,000) and will never recommend them to a nat... bullying tactics when the bank is wrong doesn't help!
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March 2019 by Kimberly Pearson
Everyone knows what they are doing and always helpful
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November 2018 by Dan Smith
great bunch of people here.
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January 2017 by Thea bobeeuh
The employees here are always very kind, I always feel welcome.
