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“They weren't just about selling me a tablet , they took their time to help me get my email and stuff to my new tablet. Extremely satisfied thank you again I will be back to this store”
“I spoke with Corey today, he was able to assist me with upgrading my iCloud memory. He is extremely professional and knowledgeable. Great customer service and an asset to your store. He deserves recognition and rewards”
“This store just went above and beyond for me and I really appreciate their outstanding customer service its like no other metro store that I have went to being a long time customer. I have popped into several either to pay a bill, get help with phone, purchase new phone or other products. Best customer service I've had by far! Thank you!!!”
“after several years of putting off upgrading my phone, I chose this location to go to and I’m really glad I did. The process was super smooth, and Oliver was really helpful!”
“Quick and super happy with my purchase! Got an Xbox One Series X for $125 off and it included Diablo IV. Pickup was super easy and would definitely come to this location again. It's in the Capital Mall on the JC Penny's side and since it's usually pretty slow it's the perfect place for buying online and picking up in the store.”
“Very happy with the freindly service, knowledge, and price. Trevor replaced my tempered glass screen protector in a few minutes, as oppossed to waiting for someone at Verizon to even take care of me. I highly recommend going here for repairs, and phone cases.”
“This is a great store with great deals and services.The staff was very helpful and provided the customers service and phones with professional speedy service. I was impressed with the sales representative and the lifelines That were provided to the customers. Great Job!”
“Started running into trouble back in 2016, probably a little before that, while in school at Grays Harbor College. Was able to catch some International Assocation of Scientologists where they were staking out my game collection, and also were embarassing me a lot, so I ended up having to change stores and discontinue my rewards (power-up). The good news is that the Nintendo Switch /gamepad was coming out, didn't have a problem being stuck on some older systems, so it ended up being a bunch of security gaurds and MetalJesusRocks that might have suspected another round. I'm definately buying in bulk online (highly recommended). In general, other than a few 3-4 quick pickups, even not lightweight pickups, like headphones, Switch- gamepad, XBOX, that would be about it for a store pickup.”
“Had a problem that my account had 5 lines. They really didn’t due much but to look my number to say I don’t know about that extra line. Not showing up on their side. They said no worries”
“Cory and Blair and previous employees have been exceptionally very helpful to us went to another T-Mobile in lacey and the guy was rude and tried to sell us to another carrier”
“Heather was an angel. Heather is the kindest AT&T worker that exist most likely. She helped me solve my problem over the course of about an hour and didn’t once look bothered to be helping. She’s knowledgeable, personable, and has amazing work ethic. Thank you for your help Heather!”
“7/2023 Great store- but like many stores nowadays- they need actual cashiers. Usually there is only two cashiers and about a dozen empty registers. The line for self-checkout is often the length of half the store. I have walked out without my purchases twice. I have done the "order online for pick-up" probably fifteen times in the last few years. It is handy and I've only had a minor issue once. However if everyone does that then they need employee shoppers and not cashiers. But- if the line wasn't so long normally I wouldn't use the online ordering. I appreciate this store and only wish they had more cashiers during peak times (which they can figure out). Thanks!”
“Checked in when they opened. Staff is very knowledgeable and personable. Sam helped me acquire a new iPhone 13 Pro Max for my wife. Had the color in stock and did the transfer which mirrored her old phone exactly like the old phone. And received an amazing trade in off her old phone.
3 weeks later I thought. I better trade my phone in for that price too. It was a no brainer. John helped me this time. Trade in the 13 Pro Max for a new 15 Pro Max for only $11 a month. Better do it now.
Love the new phone !!”
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“Was a previous Verizon customer and never had an issue. I got caught up in the Xfinity mobile and have regretted my decision. Unfortunately I cannot recall my original pin so have to start over but that's ok. My rep was Taylor and he is amazing... They all are to be honest. I do not plan on ever switching from Verizon again and I hope to have Taylor always be our guy for our phone, service, and Verizon Internet needs. Even if some think Verizon is a little pricier, you definitely get your money's worth with Verizon. Thank you!!!”