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March 2024 by Nicole M.
My husband bought a lawnmower that wasn't working, and the manufacturer was being less than helpful to fix it. Big shout out to Erika at this Lowe's store for meeting us halfway, even though it was a manufacturer issue, and helping us to a solution that fixed the lawnmower. She turned a frustrating situation into a positive one with understanding and empathy. Thank you so much, Erika!
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March 2024 by Mel S.
Is there anything LESS THAN 1 star?? Because that's what Lowe's deserves. LESS THAN 1 STAR. You CANNOT COUNT ON LOWES. They don't ship in a timely manner, if you buy an appliance do not believe that they will call you in 24 hours (as promised, to schedule) to install, because they won't. EVEN THOUGH YOU PAID FOR THE SERVICE. Furthermore, if you ever apply for any rebates be sure to wait nearly half a year and then some because your rebate will be "in process" for as long as they can not pay you your rebate. You can't call and get a hold of ANYONE at the store. We've literally, without exaggeration have called 10 times and held for about 30-45 minutes only to get continuously transferred to a department that just won't pick up. And when we finally got fed up and asked the person that kept transferring and transferring our phone calls she said "customers who are physically here are top priority." And you know what? If that we're true, I wouldn't have to spend MINIMUM 15 MINUTES IN PERSON looking for an associate as 99% of us do at these stores. So not only do you not matter as a customer when you call, you also don't matter when you're in person at the store and we all know that based on all of our experiences there. Save yourself the trouble and don't go to Lowe's, they are a big disappointment, a waste of time and they don't live up to their name. Unsatisfactory and unacceptable. GO ANYWHERE ELSE.
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March 2024 by Deltra K.
Thank you Wayne! They couldn't use the machine to cut my wood to the size I needed, he offered to cut them by hand. I really appreciate that he offered me another solution. He could have just let me walk away and saved himself some time and labor. That is great customer service. And it didn't go unnoticed.
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December 2023 by LuLu E.
Well, here I sit waiting for some tile I ordered aweek ago. I had to go to two stores because neither store stocked enough for a back splash job, which didn't make me super happy, but I was dealing with it. Came to the second store to pick up repurchased and pulled tiles....and they canceled my order. I told them I would pick up on 12/18 and was told that as long as I picked them up prior to 30 days, all would be okay. On 12/16, I received a phone call, and the caller ID showed Lowes, but I was painting and couldn't answer. Because I did not answer, they put the tiles back and refunded me. I may have gotten a notification, but to an email I don't use often. I show up today and have to wait for them to pull the order again. Of course, this never is a quick thing, and here I sit. Then I was told I would have to pay for them...no duh.
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November 2023 by June Z.
As a new homeowner I'm here a lot and the employees are always very helpful and kind. Just today one lady went above and beyond helping me find an air pump for a flat wheel barrow wheel. And then the gentlemen (Jason?) checking everyone out at the pay kiosks was super gracious while simultaneously helping me look up my Lowe's rewards and a person next to me with a veterans discount, even with the man behind me who was being pretty verbally impatient. (even though there were literally three people total in line and he had to wait maybe 2 minutes...) That they are still able to be so zen after black Friday is a feat. I hope they get a holiday bonus.
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October 2023 by Stacie S.
Great store! Great people Very helpful and friendly. Highly recommend. Store is clean and organized. Staff is amazing
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September 2023 by Kaitee S.
A fucking joke! Everytime my husband and I shop here its an issue. We waited hours last time for someone to cut wire for us, they asked US to take a lunch so they could go on their own lunch break. Today we bought a septic tank for over 2,000 dollars and asked for help loading it on our trailer, 2 men came out and thought they'd lift it in, clearly that didn't work. Waited almost 2hrs for help with a forklift and NOBODY showed! Not even to say they weren't coming to help. We ended up buying lumber and building a sled to get it in ourselves. If you plan on buy large or bulk items I dont recommend going to this store. They are not willing to help, and you are on their time, no care for their customers. And this is only 2 of my many complaints. Sadly I had to give a star to post, but otherwise I'd give 0!
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August 2023 by Mo R.
customer service here is awful. Weve been waiting for 20 minutes for someone to come help us. I've asked two different workers for assistance and theybe paged twice with no one coming to help us. This Lowe's is obviously not trying to sell products.
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August 2023 by Like T.
My person went into Lowes to pick up my online order and was told it was not available even though I got an email saying it was in. That was confusing. I went in a few days later and picked up my online order a d the item was available. I asked about the return policy and was told it was 72 hours because they were specialty items. I asked why they were specialty items and was told because they were ordered online. That did not sound right so I asked to speak to the manager. I had to wait a good while for the manager to come out. I spoke to the assistant manager Joey who said I have 90 days not 72 hours. I was happy with his explanation of the 90 day return policy, but now I don't trust employees at Lowes because they just guess rather than make sure they have the correct info for customers. By the way Joey is a very good looking young man. You should meet him if you are ever at the Martin Way store.
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June 2023 by Kim Y.
Lowe's in Lacey has great products and good prices. What they don't have is rudimentary store/customer communication. Here's what happens: You find a sales guy who says, "The guy who "really knows" isn't there, but will be tommorrow. The next day, guy-who-knows is either (1) not there (2) working at another store or (3) didn't see the note left in the department. Guy Who Knows will never see that note. Notes always vanish., We finally connected with Guy-Who-Knows. He recommends an appliance but it has to be ordered. Days later, Lowe's says the shipment has arrived. Unfortunately, they can't determine which store got the shipment. We go to the store(s). Lucky on 3rd time. We're told delivery guys will call. They don't, but show up the next day. My advice: If the product is in the store and can immediately be loaded into your vehicle, go for it. Do Not Ever count on "The Guy Who Knows."
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June 2023 by Jan Snyder-Ellerman
Friendly, helpful employees and lots of flowers. Always makes me smile to shop here.
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April 2023 by Linda J.
I bought an extended warranty for my stove. I filed a claim as my oven was overheating and would not shut off unless we unplugged it-very dangerous! I filed a claim a few months BEFORE it expired. They said I would get an w-mail-did not happen! Called them again and by this time it had expired but the person on the phone said she saw that I did file a claim before it expired and again told me I would receive an email-again NOTHING!! Went through Thanksgiving and Christmas without an oven and have not heard from them. Wrote a letter to the store manager and of course, never heard a word!! Their advertising that they will take care of you is bullshit!! This also happened to my son's father-in-law. Don't buy appliances there if you expect them to be fixed if they break!!
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February 2023 by Tamie M.
So I bought appliances from the Olympia store in September. It's February and I still don't have appliances. This has been a nightmare. Don't buy appliances from this store or any Lowe's store for that matter!!!
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January 2023 by Won A.
Simply an embarrassment. Ordered a dishwasher and on the day of the delivery, received a voicemail from the local Lowe's store stating "we received the box, but there's no dishwasher inside". That's it - no other information, nothing about what they're doing to help me, just that I have an empty box. Called up American Express and issued a chargeback, will never shop at Lowe's again.
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January 2023 by Steve D.
I bought and paid for a dishwasher and refrigerator. After hours on calls, visits, order cancellation and re-purchase (their idea) I got the dishwasher after 6 weeks! They had it in the store, reserved to me, but it took 6 weeks! I never got the refrigerator. They stopped communicating with me, and I couldn't even check my order status online. I was promised phone calls from a store manager that never materialized. I finally cancelled the refrigerator . On a plus, note, the original salesman, Steve, was great to work with.
